New to the community? Introduce Yourself
Coffee with Community, chances to earn SWAG, a giveaway, Happy Hour, one-on-one workflow consultations, and multiple other opportunities to visit with the Incident IQ team. Stop by Booth #1832 to say hello!
Get started with the Incident IQ community.
Ask away! Someone here has an answer.
Help us improve Incident IQ.
Where do these ticket totals generate from and can they be hyperlinked so you can drill down to see the actual tickets?Thank you in advance.
So we have students that have a tendancy to take their Chromebook with them when the leave the district. We usually disable their accounts, but the Chromebook is still active. I’ve poked around in the rules and I can’t quite find what I am looking for.What I’d like to see is a way for iIQ to look at the student’s role. In this case, no access. Then I’d like to see it run a rule that looks for any Chromebooks that are assigned to them and then disable them via a rule. I’ve seen a few that are close to what I need, but doesn’t do what I want it to do.
I am setting up student technicians and have assigned them all to the user role ‘faculty’ (a workaround that has enabled me to modify their permissions with more granularity). I believe it’s because of this change that these users can no longer customize their dashboard view. When the click their username and select ‘options’, ‘Dashboard’ is no longer one of the available tabs. I only see ‘Settings’ and ‘Notifications’.Is there a setting or permission where I can reenable the ‘Dashboard’ tab for them?
Trying to find a way to quickly and easily create a ticket by having faculty/students scan their IDs BEFORE talking talking to on-site tech support. It seems on the surface that scanning with an. iPad and mobile app with Quick Tickets might be the best approach.Ideally, I would like make it super simple to create/open a ticket with a default information to ensure a record of the interaction is created, then the tech could go back later and update/close as time permits.Thoughts on how best to automate this to make it as simple and foolproof as possible?
I’m having trouble with the Google Chrome Remote Assistance app. I have the app installed, our Google devices are in. I have created a ticket to test this functionality and I am not getting the button into the right side panel under the “Submitted By:” portion as it is supposed to. When I go to manage the app to see if it has any extra settings, there is only an “Overview” tab, there are no other settings. I have attempted uninstalling the app and reinstalling as well.Any other troubleshooting steps or suggetions? I have looked at the 2 main KB articles already about installing and using it, but I do not see any troubleshooting steps for this issue.Thank you!
Would like to have to ability to reorganize Subtickets/Subtasks after creating Subtickets/Subtasks. Currently I have to delete all the subtask and recreate in the desired order.
Is there a way to create quick tickets as an Admin, and have everyone else be able to use them.Currently right now, my quick tickets are just for myself. It would be helpful to be able to make a set of quick tickets that others can utilize, and everyone be on the same page.
Is there a way to run a rule if a text field such as the Google Apps annotated location field is blank? I didn’t see anything but maybe I am missing something?
Hello,We prefer to use pre-printed asset tag labels, rather than printing tags from IIQ as needed. Unfortunately our previous source of these labels is no longer an option, and we’re in need of a large quantity of labels for a Chromebook refresh.Do any other districts purchase rolls of pre-printed labels with a tag number and barcode that would be willing to share their source? We’re looking for alternative options that would work well for scanning new assets into IIQ.Thank you!
I used to use the quick filter and be able to search tickets by status, open and closed. Can we please get that added back to the search bar?
I would like to be able to ask/remind the agent if a part was added to a ticket. This way, when working a ticket an agent has the opportunity to be reminded to add a part.
Is there a way to have the rules re-evaluate the ticket if the location or issue is changed by the agent?Example one. User submits ticket but the location is wrong so no agent is assigned or the wrong agent is assigned. Agent changes the location but the rules don’t repapply so the agent has to assign the ticket to the other agent manually.Example two. Use submitted ticket for new software to be evaluated. Ticket assigned to Software Eval team. What they actually wanted is a website unblocked. Software team changes the issue but the rules don’t run again. Ticket has to be manually assigned.Possible?
Hello all. I am having an issue with the rule section. I've implemented a rule to automatically direct tickets related to a particular model category and specific location to the assigned agent. Unfortunately, it seems like it not doing that. Instead of routing these tickets to the designated agent, they're being sent to another agent assigned to the same location. There's an additional rule in place where tickets originating from the same specific location are directed to an agent. Not sure if this is causing the confusion.
The built-in asset tag format works fine for physically larger devices (monitors, laptops, printers, etc.). However, I have come up against a number of devices where having the asset tag really improves our life, but the device itself is small.For example: the remotes that go with our hybrid classroom cameras. The asset tag lets us easily see which remote is paired with which camera. (And re-pairing them is a pain in the tuchus.) But… the standard size asset tag is just too big for the remote. Last spring I had an arts-and-crafts afternoon, having printed out 75% scale labels and then cutting them down.I have a handful of AV equipment that similarly lacks a large enough surface for a standard tag.Anyone have a good trick for printing _readable_, smaller asset tags? An approach for adding a second asset tag format to IIQ to print as an alternate in this situation?
Check our our knowledge base where we have hundreds of help guides.
Is there a feature you want to know more about? Schedule a demo today.
Become an iiQ expert with step by step courses and video training.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
