Does anyone have any tips on setting up software/app approval process via IIQ? I can’t quite figure out where it would best fit. Looking for anyone else who has done this successfully.
Best answer by Jessica Adkins
View originalDoes anyone have any tips on setting up software/app approval process via IIQ? I can’t quite figure out where it would best fit. Looking for anyone else who has done this successfully.
Best answer by Jessica Adkins
View originalHere is the link to submit that: https://community.incidentiq.com/ideas
Sorry...I should have been more clear. I am looking for a process for staff to request apps/software to be added to our district approved list. I’m just curious what workflows others may have built to make this happen.
That’s exactly what I was thinking. You can use a “when created” rule to assign the request to an initial approver. You can then leverage custom resolution actions (like approved or denied) + when updated rule to route the request to another approver until it can be officially approved. You can also leverage custom fields to force the requestor to answer specific questions about the software use case, etc!
Let me know if you want to hop on a call to discuss set up!
Here is the backend view that all the approvers see which you can really see how the workflow approval works and looks like.
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