https://community.incidentiq.com On the Forum you can ask questions or take part in discussions. https://community.incidentiq.com/users-51/is-there-a-way-to-grant-faculty-view-only-access-without-the-ability-to-make-comments-to-tickets-8019 Our Facilities tickets must be submitted by the office staff at each school site. We did this to prevent duplicate tickets from our Faculty. They now want to be able to see the actions taken to be kept updated on the status of the tickets submitted for them. We would like to give them view only access without the ability to make comments to the tickets. Is this possible? Users Thu, 29 Oct 2026 01:07:37 +0100 https://community.incidentiq.com/iiq-facilities-113/new-work-order-parts-request-process-7991 I am trying to create a rule using the new work order parts request process where if the ticket is a parts request and the resolution action used is ‘supplies ready for pickup’ that the parts associated with the work order parts request are deducted from the current inventory of parts. The only option I see in the rules engine is to specifically tie a certain part to the rule. Is there a way to reference the part type and quantity already attached to the work order?  iiQ Facilities Wed, 28 Oct 2026 20:49:27 +0100 https://community.incidentiq.com/iiq-facilities-113/key-inventory-8016 I am looking for a way to keep track of who has what keys in a district.  Is there a suggested way in IIQ to track this?  Thanks,Roman iiQ Facilities Tue, 27 Oct 2026 18:47:06 +0100 https://community.incidentiq.com/iiq-facilities-113/is-there-an-easy-way-to-collect-asset-work-history-7994 One of our facility administrators recently asked whether there's a way to share work order history and asset data with outside vendors who are coming in to service an asset.For example, if we have a problematic RTU with multiple work orders attached to it, our technicians may have already documented troubleshooting steps, replaced parts, and added detailed notes over time. It would be extremely helpful to be able to provide that historical information to a vendor before they arrive or as part of their service request.Is there currently a way to easily export an asset's work order history, including technician notes, labor details, parts replaced, and other relevant information, into a shareable document or report?At the moment, the only method I can find is to open the asset timeline, manually review each associated ticket, gather the relevant information, compile it into a document, and then provide that information to the vendor. This could be time-consuming, especially for assets with extensive service histories.I'm curious if others have found a more efficient solution, or if there's existing functionality within IIQ that I'm overlooking. iiQ Facilities Tue, 27 Oct 2026 14:39:53 +0100 https://community.incidentiq.com/tickets-32/incidentiq-com-took-too-long-to-respond-8015 Anyone having issues signing into IQ? I am getting slow to respond from IQ.  Tickets Tue, 27 Oct 2026 14:35:38 +0100 https://community.incidentiq.com/other-54/10-27-2026-incident-iq-appears-down-8014 It looks like Incident IQ is down. Are there any updates on this situation? Other Tue, 27 Oct 2026 14:35:05 +0100 https://community.incidentiq.com/tickets-32/anybody-getting-a-double-comment-situation-7872 I’ve noticed that I often try to post a comment… and it double posts.I do not have this issue in any other systems I use.Anybody else ever have this? Tickets Mon, 26 Oct 2026 19:57:34 +0100 https://community.incidentiq.com/apps-52/agent-report-7975 We would like to be able to pull report that shows all fees that an agent deleted. Is that possible? I asked my support rep through email but didn’t get a response.] Thanks Apps Wed, 21 Oct 2026 15:38:07 +0200 https://community.incidentiq.com/other-54/problems-encountered-with-the-new-kb-interface-7992 Just noting some issues for feedback purposes on the newest update to KB:Some of our existing articles have broken formatting. I’ve fixed a few of these manually, but I expect this is not intended behavior. Examples: Bold text being replaced by “*** Text ***” Images being replaced by “/ap/…/...?w=500”  We are missing the previous behavior with Google Drive share embeds. Not sure if this is intended or not, but before the update, Linking a Google Doc in a KB article would embed the Doc in the article. This was extremely helpful as many of our instructional material is already written in Docs and allows us to edit it there instead of worrying about updating the KB while also allow the article to be viewed on iiQ without the user needing to click the link to go to Drive. Attachments are now limited to pictures, Office files and PDFs. We have a section of our KB restricted to techs and in the past have used it to make other file types available like batch scripts, .json files, and .dymo or .lbl label templates, etc which can now no longer be done. Other Tue, 20 Oct 2026 16:16:15 +0200 https://community.incidentiq.com/assets-33/view-designer-export-tab-enable-sftp-2963 Hello,I’m looking for documentation, knowledgebase and/or instructions regarding the SFTP option in the Export tab of the View Designer as I can’t seem to find anything regarding it.My goal is to export views from iiQ into our SFTP server in order to access within our database. I’d like to confirm that I’ve set up our credentials properly and also have an actual time as to when the view exports each day.Ideally, I’d like to be able to set the SFTP export schedule myself, but it would at least be helpful to know when the export happens instead of just “each day”.I’ve included a screenshot for reference. If there is any other information regarding the SFTP Export, I’d be happy to receive that.Thank You,Jessica Assets Mon, 19 Oct 2026 19:15:23 +0200 https://community.incidentiq.com/assets-33/georgia-senate-bill-369-help-7704 Georgia SB 369 – Parts, Repair Costs, and Break/Fix Reporting Our district is preparing for SB 369 technology reporting requirements (O.C.G.A. § 20-2-1018). Starting in 2027. This new law covers educational technology over $100, including computers, tablets, interactive whiteboards, and related hardware/software. Georgia school systems must report the following information for the previous school year:• Total technology devices in operation • Break/fix rate (Need Help with this)• Devices requiring repair • Devices repaired or left out of service • Total repair/replacement costs (How do i get info for items repaired multiple times)I'm working with my IIQ CSM but also seeking input from the community. The biggest hurdle will be determining the  Break/fix rate for any device needing repair before the manufacturer’s lifecycle ends due to damage or failure not covered by insurance.We’re looking for the best way to configure Incident IQ to enter and export the required data for an annual report. Has anyone created a similar report, or know which categories to select? Can i even pull all of this data into one report? • School• Asset tag and serial number• Device type, manufacturer, and model• Original purchase cost• Manufacturer lifecycle/end date• Repair date (What category to i select?)• Physical damage, hardware failure, or other breakage (How do I add this info to the report?)• Warranty, insurance, or protection-plan coverage• Parts used and quantity (What category to i select?)• Unit cost at the time of repair • Outside repair cost (Not sure how to determine the cost?)• Replacement cost• Repaired, replaced, returned to service, or left out of service• Total repair cost (How do I add and determine this info on the report?)Any feedback from Georgia districts that are preparing for SB 369 would be helpful. Assets Mon, 19 Oct 2026 15:02:37 +0200 https://community.incidentiq.com/tickets-32/ticket-template-7977 I am creating a Ticket Template to be use by all members of the staff. IIQ does not have a sharing option to share with all staff without creating a team. There are only two options either share ticket template via the user (with this option, i have to add each user individually) or share via team and teams are setup for IT Staff only. I tried setting up a team for all staff but teams max out at 100 users. Is there a way to share ticket template with users based on the user role instead.  Tickets Fri, 16 Oct 2026 18:41:38 +0200 https://community.incidentiq.com/other-54/webhook-failure-alerts-7970 I’m wondering if there’s any way to be alerted/notified of failed rules involving API calls / Webhooks. Right now, if a API fails, the only way I know to find that information is in the rule logs of a ticket, or occasionally the jobs page in the Admin tab.This information is incredibly important, so it seems odd to me that I wouldn’t be able to get these failures as an alert, similar to the sync alerts that exist in site options. Other Thu, 15 Oct 2026 15:32:12 +0200 https://community.incidentiq.com/assets-33/does-incident-iq-automatically-match-an-asset-s-location-to-the-assigned-user-s-location-277 Is there a way to match asset location to assigned user location? Assets Tue, 13 Oct 2026 22:10:46 +0200 https://community.incidentiq.com/assets-33/when-does-your-school-district-conduct-inventory-audits-4130 Before summer begins. When the school year begins. Before Winter Break.There's no one-size-fits-all answer to this question. We'd love to hear the reasons why your team chooses to conduct inventory audits during a specific time of the year.Sound off in the comments! Assets Tue, 13 Oct 2026 21:41:47 +0200 https://community.incidentiq.com/assets-33/unable-to-import-file-7967 I am attempting to upload a .csv for asset updates (all currently exist in iiQ). I get this message: Error :: Object reference not set to an instance of an object.; Assets Tue, 13 Oct 2026 19:05:51 +0200 https://community.incidentiq.com/assets-33/is-it-possible-to-assets-that-are-retired-without-removing-their-room-7959 Can we be given the ability to remove assets from a users view by their selected status.See below as an example of an end user seeing an asset that is marked as retired. The work around here is to remove the asset from the room via rules, I would like that information retained for our retired assets.   Assets Tue, 13 Oct 2026 15:31:58 +0200 https://community.incidentiq.com/other-54/display-room-photos-and-details-to-guest-users-7965 I have added photos and floor plans to one of our rooms.  How can these photos be displayed when a guest is reserving this room? Other Mon, 12 Oct 2026 15:08:52 +0200 https://community.incidentiq.com/about-this-community-2/new-to-the-community-introduce-yourself-228 Hello and welcome to the Incident IQ Community! 🥳   We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space for you to share a little more about yourself, your interests, and all the cool iiQ-related things you are up to! Some questions you could answer to get started are below, but please feel free to add anything you’d like to your introduction: What is your name? What is your job title and where is your district located? How long have you been using Incident IQ? What is 1 way Incident IQ has benefitted your job and workflow? Anything you’d like the community to know about you? What are you looking for from this community? We look forward to meeting and learning more about you. About this Community Fri, 09 Oct 2026 22:04:04 +0200 https://community.incidentiq.com/other-54/how-can-i-change-my-knowledge-base-view-7962 Our IT department is discussing how we can better utilize the Knowledge Base to help our end users. We discovered that my Knowledge Base view is completely different than the rest of my department and I have no idea why or how to change it! Everyone else’s screen looks just like the screenshots in the “How to” guides provided on using the Knowledge Base. Mine is divided into 3 sections with Trending Articles taking up the largest porting in the middle of the screen! It almost looks like I’m on an older version of the product, but it’s a district account and the appearance is the same even when logging into a different browser.My Knowledge Base Screen with Trending Articles I want to hide  Other Fri, 09 Oct 2026 19:42:22 +0200 https://community.incidentiq.com/assets-33/license-availabilty-issue-7951 I have staff members that have disabled chrome books via IIQ. When they went to re-enable the error at the bottom appears. I’ve tried to replicate it and have not been able to . I know the perpetual lic is still active for those devices  in google admin and we actually have spares for this model waiting to be assigned. I cannot get it to re-enable in IIQ or Google. Any help is appreciated.   Action 'Re-enable Device' could not be executed on 5CD2292783 Please make sure the action you're trying to perform is supported by the device type. Details: EnableDevice failed to process on asset 'd0cf4a47-6430-412a-bfa5-3ace089b9e01' (AssetTag=BVP-S23-CB0041). C Error details: The service admin has thrown an exception. HttpStatusCode is PreconditionFailed. Insufficient licenses. ] Assets Thu, 08 Oct 2026 15:47:34 +0200 https://community.incidentiq.com/other-54/allow-event-description-field-to-be-required-7956 We use iiQ Events for facility and building scheduling. Our building directors rely on the built-in Description field for event setup instructions, including room configuration, tables/chairs, equipment needs, and other preparation details.Currently, the Description field is optional and appears to be a locked system field, so we cannot make it required. This creates a workflow issue because users can submit an event without providing the information the building director needs to prepare the space.We would like administrators to have the ability to mark the built-in Event Description field as required, either globally or through an event type/template.A required custom field is not an ideal workaround because our existing building-director workflow already uses the built-in Description field.Requested enhancement:Allow iiQ administrators to configure the Event Description field as required before an event can be submitted or saved. Other Thu, 08 Oct 2026 15:40:30 +0200 https://community.incidentiq.com/other-54/have-a-custom-field-only-appear-based-on-the-logic-of-another-field-specifically-events-module-7947 I’m trying to build out an automation where if someone submits an Event Ticket they will select an On/Off button (e.g. Tech Support Required?) that when activated will make a Text box appear to give more details. Hopefully then I’ll be able to have a rule trigger on Approval that will create a ticket for tech (In Ticketing that inserts this into the description). Failing that if it can be made visible ANYWHERE in the Tech ticket. Last ditch would be for the users to include the support required in the main description then have that be in the created Tech Ticket. Has anyone built out something similar to this?  Other Tue, 06 Oct 2026 15:54:43 +0200 https://community.incidentiq.com/other-54/user-can-t-sign-into-community-7944 I have a District Admin user that is getting an error when trying to sign into the Community even though the email address they are entering is the only one on their incidentIQ account. We authenticate with Google. I am able to get in on THIS admin account (the one I am posting this question from) so I don’t think it is a system setting or issue. Just not sure how to get someone from iiQ to look into this for me. Suggestions?  Other Tue, 06 Oct 2026 15:45:39 +0200 https://community.incidentiq.com/tickets-32/iiq-printing-tickets-seems-to-have-been-an-update-over-the-last-weekend-10-4-2026-7946 HIWhen we go and print tickets today from the “more print” menu it seems there has been a change??What are we supposed to do when things change and we are not aware of them? Where do we setup the ticket layout? I see there is a district default setup but where did that come from? I do not see this as new information shared in the knowledge base here in IIQ either?  How can I change that default?  Tickets Mon, 05 Oct 2026 22:52:43 +0200 https://community.incidentiq.com/tickets-32/set-a-default-value-for-a-custom-field-7936 Is it possible to set a default value for a custom “OnOff” field?  Tickets Mon, 05 Oct 2026 16:58:02 +0200 https://community.incidentiq.com/tickets-32/events-best-practices-remote-event-ticketing-7935 I am curious if anyone has a “best practice” or guide on configuring events on the admin side. Or if anyone has been successful in their implementation, I would love to hear what has worked and what hasn’t.For starters, we’re trying to work out the remote event ticketing form and are running into roadblocks despite room availability and external requestor permissions being properly set up as far as I can tell.The learning path does not go into enough detail given how much goes into setting up this module and how granular you must be for any of it to work. Nor are there any KBs that dive deeper than surface level configuration.I would love to hear some real-world examples and feedback from other districts using this product Anything and everything as far as what your rules engines look like, approval processes, fee calculations, I will take any advice.I must also preface that events in general are not under my normal domain or expertise. I helped build the ticketing side, so I’ve been asked to help with the events setup, and it’s proving to be a much bigger task.Side note for IIQ staff: Not having an Events tab to quickly navigate to discussions involving the module makes it really difficult to find any answers.  Tickets Fri, 02 Oct 2026 19:34:43 +0200 https://community.incidentiq.com/apps-52/how-to-check-if-invoice-has-been-sent-fee-tracker-7912 As the title illustrates, I am in search for a method to confirm whether or not an invoice has been sent out.    Apps Fri, 02 Oct 2026 16:27:01 +0200 https://community.incidentiq.com/assets-33/how-to-download-a-view-via-api-3843 I have a view that I want to download via API.I can list the details of the view, but I don’t know what to use to actually get the entire list/results of the view via API.https://incidentiq.stoplight.io/docs/v1/89b6c035bf2bf-get-user-view  Assets Thu, 01 Oct 2026 21:53:12 +0200 https://community.incidentiq.com/users-51/do-we-have-a-master-list-of-which-values-are-able-to-be-updated-via-which-methods-7914 Current Issue.  Assigned Room. I know the actual staff member can do this in their own profile. I know I can do it manually one room at a time.  I know that -  I cannot import that value en-masse. Beyond that, I have no clue…. I would love to have a master list that tells me what all of the possible methods are for being able to bulk update any/all values within the platform.  I *think* that the SIS tools are able to *maybe* touch that value.  However, we have a “homeroom” value, and an “assigned room” value, and I don’t believe they are the same things.  Also, if these values can be sourced from the SIS, we need to be able to know exactly which data table and data field has the value that gets ingested into incidentIQ This is just one example of one field.  I would love to have a master location, to be able to see all available options to work with it.  Users Thu, 01 Oct 2026 18:18:49 +0200 https://community.incidentiq.com/iiq-facilities-113/remove-reports-from-email-subscription-7916 Remove reports from email subscription. I still get reports from the facilities side of incident IQ but we no longer have that subscription. I still get blank reports that I would like to have stopped. I can see them on my export of tickets but I do not know how to stop them.    iiQ Facilities Tue, 29 Sep 2026 14:29:59 +0200 https://community.incidentiq.com/tickets-32/print-save-ticket-private-comments-7923 Sometimes we need to print/save a ticket to discuss with the Requestor.But, as far as I can tell, there is no way to exclude private comments.Am I correct?Should there be a “Requestor version” and a “Complete version” of the print/save? Tickets Tue, 29 Sep 2026 00:38:15 +0200 https://community.incidentiq.com/other-54/subtasks-requires-user-to-be-an-agent-7915 Why does assigning subtasks require the user to have the Agent role? This adds a ton of agents to my org that I don't want and hurts reporting from the helpdesk side, as well as allowing users to read/comment on tickets that these users have access to.Example: a secretary opens a ticket about her desktop, and I make a comment for my tech to go talk about reimaging her device. "Visible to requestor" is not on, but because she is an agent, she can see this comment when she should not. Other Mon, 28 Sep 2026 16:44:01 +0200 https://community.incidentiq.com/apps-52/fees-and-payment-management-4421 Do you have plans for improving the fees and payment app?Invoicing for multiple charges in one screen, same for adjustments and payments.a drop down to select multiple people for invoice copies instead of entering all the email address would cut down on mistakes and time entering.The users name to auto populate in the name section of the invoice instead of the invoice number.A payment and fees summary on the dashboard screen with balance due, balance paid and adjustments, with the ability to see the invoices as well.I’m not sure how many people use this app but we do a large amount of invoices through out the school year. Efficiency would make it much quicker. Thank you for reading and commenting.  Apps Fri, 25 Sep 2026 14:55:40 +0200 https://community.incidentiq.com/iiq-facilities-113/ticket-reporting-not-updated-in-three-days-7791 So we are checking our reporting of all tickets and it hasn’t moved in the last three days, I know for a fact I have closed out at least 40 tickets in the last three days, but per report for the weeks window shows same number of closed tickets for a third day in a row ?  Just us, fluke, intended ? help ?  iiQ Facilities Wed, 23 Sep 2026 17:21:10 +0200 https://community.incidentiq.com/apps-52/iiq-mobile-app-kb-access-7895 It would be nice is we had the ability to access our Knowledge Base articles on the mobile app. Currently it does not look like we have that option.   Apps Wed, 23 Sep 2026 14:51:23 +0200 https://community.incidentiq.com/tickets-32/library-ticketing-kiosk-7892 We currently have a paper form that students fill out when they want to put their (in this case) a iPad for service. I have a rule setup in IQ that would work perfectly for us and a ticket flow that would work as well. But my goal was to have a kiosk where all the student would need to do is enter their name and IQ would just use the SIS data it already has to lookup the student and the student can just “submit” the ticket to move a paper process digitally. Anyone find solutions for this? As the logging in and out of IQ seems quite cumbersome for just a kiosk in the library. Tickets Tue, 22 Sep 2026 15:14:32 +0200 https://community.incidentiq.com/assets-33/api-add-existing-asset-to-existing-ticket-7890 Has anyone had any luck adding an asset to an existing ticket using the API? I have no issues creating the ticket and the asset via the API but have not found the right endpoint or process for adding the Asset to the existing ticket. Thank you! Assets Mon, 21 Sep 2026 20:34:59 +0200 https://community.incidentiq.com/assets-33/student-without-an-assigned-device-7829 I’ve seen the previous posts from others on how to create a view showing students without an assigned device. When I create the view, its showing me students who do have devices and the ones that do not. I put a ticket in with support, but haven’t heard back in a few days. Anyone else seeing this behavior?  Assets Fri, 18 Sep 2026 22:52:36 +0200 https://community.incidentiq.com/tickets-32/how-do-i-enable-reminders-7881 I’m finally setting up rules for SLAs and such, and it looks like this might need to be turned on somewhere? I thought it might just be a glitchy browser issue or something with our filter blocking a web asset so I tried it on a different device, different browser, and off our network and it still looks like this on tickets or rules, I can’t select anything for the reminders. Thanks in advance for any help. Tickets Thu, 17 Sep 2026 22:07:23 +0200 https://community.incidentiq.com/other-54/delay-when-updating-assets-and-filters-7877 Is IIQ having a hiccup right now? I’m trying to update queries after updating deleted assets and changing filter options.  Other Thu, 17 Sep 2026 21:07:41 +0200 https://community.incidentiq.com/tickets-32/change-ticket-location-to-match-an-update-on-event-location-7875 I’m coming to my genius club to ask if anyone can think of a creative way to do something in Events. Anyone have a workaround that would allow us to write a rule that updates the event request ticket when the event location is updated?Specific Use Case: We use a generic “ghost” location for some event requests. For instance, district staff who host summer events place the event request as in a fake location/room (Z_District Requests for Campus Space/HS Space Needed), we then assign a space and update the event, then send the ticket to campus approval by location in a two-step approval process (principal then campus team).I’m using a shortcut to send it to principal approval by location, then I have a tickets/when approved rule that will send to the campus team by location.Here’s the catch. When I update the event location, the event request ticket location is still Z_District Requests for campus space. So I have to change it in both locations.It’s a mistake/misfire waiting to happen, so I’d love to work the edit in event location back to the event request ticket. The event “when updated” rules are very limited.Second but related problem: When the event location changes, the tickets that are launched for event support do not update their location either. We have a view for these agents that shows the location in a column (ticket location, not event location as you cannot display event location as a column in facilities or ticketing). So any time we change an event location, we have to remember to go into the support tickets individually and change them. Thanks for any ideas you have! Tickets Thu, 17 Sep 2026 20:51:14 +0200 https://community.incidentiq.com/ai-ticket-assistant-257/tickets-tagged-as-sensitive-contains-protected-student-information-7879 If a ticket is received that says “ Sensitive: Contains Protected Student Information”, but really isn’t, is there a way to change it?  For example, I got a ticket that said it was sensitive, but it really wasn’t, as the issue was about a projector in a room that was not displaying well.   AI Ticket Assistant Thu, 17 Sep 2026 19:21:16 +0200 https://community.incidentiq.com/assets-33/bulk-updating-asset-specific-location-6409 Is there a way to bulk update the Specific Location field for assets? When editing an asset’s details, there’s a field called Specific Location under the Room section. I’ve been using this field to record the Chromebook cart number where the device is stored.I know how to bulk update the Room information, but I haven’t been able to find a way to bulk update the Specific Location field.Ideally, I’d like to filter assets by serial number, update their Room, and enter the cart number in Specific Location — all in one batch process. This would save a lot of time compared to updating each asset individually. Assets Thu, 17 Sep 2026 16:39:06 +0200 https://community.incidentiq.com/tickets-32/comments-7609 I have an issue where requesters can see internal comments even when we dont click the “visible to requestor” button.  I checked the users role and he is faculty.  Any suggestions on why this might be happening?  I’ve looked at the settings, but some of the items that look like they would need to be unchecked look as if it will mess their account up.  Any help would be much appreciated. Tickets Wed, 16 Sep 2026 16:54:59 +0200 https://community.incidentiq.com/tickets-32/search-for-invoice-by-invoice-number-7871 We should be able to look up an invoice by invoice #. It’s challenging to search through all of the events to find the event that we attached the invoice to. Tickets Wed, 16 Sep 2026 16:16:50 +0200 https://community.incidentiq.com/users-51/user-tickets-no-access-7869 When a user is set to no access, what happens to the ticket history for that user? Are you still able to search for tickets based on the user with the no access role?I know in the documentation it states that setting users to no access hides them from most searches, but I didn’t see anything say which ones.Thanks! Users Tue, 15 Sep 2026 18:18:16 +0200 https://community.incidentiq.com/other-54/dictation-7845 I recently started using the dictation feature built into Chrome OS to respond to tickets. For some reason it includes several paragraphs of unwanted formatting at the end of the reply. Is there an alternative I can use? Or is this a bug that needs to be fixed? Other Tue, 15 Sep 2026 14:18:51 +0200 https://community.incidentiq.com/integrations-73/outlook-integration-7840 Is there a way to integrate Outlook into the events calendar?  I know that there is an ical update, but I dont see that either.  I thought this was available before, but I cant seem to find it anymore. Integrations Mon, 14 Sep 2026 22:16:38 +0200 https://community.incidentiq.com/users-51/preventproviderupdates-true-7848 Where is this option enabled or disable in IIQ ? It seems to be disabled for most of our users  Users Wed, 09 Sep 2026 15:29:05 +0200 https://community.incidentiq.com/other-54/dashboard-font-size-5074 Is there a way to adjust the font size on the dashboard?  Until recently it was fine but it looks like its about 8pt now which is pretty small with the amount of information on the screen.   Edit*Issue resolved, it was a local issue on the computer and not an iiq setting. Other Wed, 09 Sep 2026 15:17:53 +0200 https://community.incidentiq.com/tickets-32/added-letter-to-ticket-numbers-7836 Anyone else notice that their ticket numbers today suddenly have the letter T in front of them?  Example T-413278  when just last night they were 413277 no letters.   Yes I submitted a ticket but wondered if this was an us problem or if others were seeing it.  Tickets Tue, 08 Sep 2026 23:40:57 +0200 https://community.incidentiq.com/tickets-32/is-it-possible-to-create-a-view-that-shows-all-approvals-for-an-approver-7813  We would like to see approvals pending and already approved. I was able to create the view “has pending approvals”, but I can’t find a way to view approvals that go to a particular person for approval. We would also like a view to show tickets that have already been approved filtered by approver.  Tickets Wed, 02 Sep 2026 22:21:55 +0200 https://community.incidentiq.com/tickets-32/permissions-to-allow-cancelling-a-users-own-event-7835 Is there a way to allow users to cancel their own event? We have users that like to book rooms and then are flexible when someone else needs the room and the times conflict. They want to be able to cancel their request or their approved event, which we are fine with. Is there a permission for that? Tickets Wed, 02 Sep 2026 17:11:17 +0200 https://community.incidentiq.com/tickets-32/email-to-ticket-expressions-7830 I was creating a prompt in incident IQ to where if someone emails a specific email address it'll create a ticket based on what's in the subject/body of the email says when I type in the value %wifi%  and then send an email to that address the ticket is created with no issues, but when I use the value%(network|wifi|internet)% and send a email with all other rules being the same the ticket isnt being created. Using the value tester it says all expressions are passed successfully as long as I include any of the words network, wifi, or internet. Am I structuring the values wrong? Tickets Tue, 01 Sep 2026 15:35:43 +0200 https://community.incidentiq.com/assets-33/rapid-scanning-checked-in-inventory-7743 Our district is brand new to iiQ this year and need to be able to rapid scan current inventory to check for inventory accuracy.For example; I checked in all of my Chromebooks during EOY collection. Now I want to rapid scan them all again to make sure they all scanned in correctly. But I can't find anywhere in iiQ where I can just do a rapid scan of current, mostly checked in inventory without having to manually clear the field to scan the next barcode. This is extremely time consuming as I have around 2,000 Chromebooks in my office. I just want to be able to re-scan inventory at any given time without having to clear out the scan field after every barcode. Is there a way to do this? I’m not an admin, just an agent with limited permissions.  Assets Tue, 25 Aug 2026 20:31:59 +0200 https://community.incidentiq.com/tickets-32/improving-email-notifications-and-separation-of-duties-7790 Hello, Newbie here but coming from a competitor that we used for a very long time.The biggest struggle we have found so far is the limited capacity of customizing email notifications.It would be nice to: Change the “notifications” email address and customize it to the email linked to the email that receive that notification. Example: we have 3 addresses in our ticketing system but the emails coming in are all coming from “notifications” and there is no easy way to filter or change it that I am aware of. This would be very helpful as some of our staff (admins) get emails from multiple email addresses associated to the ticketing system and that is just confusing.   Email notification that matches the subject of the email sent by the person opening the ticket. Example: Our users open tickets sending an email 99% of the times and when we receive the notification that a request was received, the email notification in our gmail inbox shows the ticket number, the body of the email but there is no trace of the subject.  We can view the subject opening the request but sometimes, especially when we are on the move, this is cumbersome and it would make much more sense to see the quick subjectline showing up that gives us an idea of the request instead than just a ticket number with a notification that states “The request was assigned to the team xyz”.   Allow clean separation of duty based on team membership at the admin level. I noticed that admins can access any request despite their team membership. That is cumbersome and not good. We need containerization for some admin roles and customization of which work requests they can see...this can be done for agents but not for admin accounts as per my understanding. Thank you very much   Tickets Tue, 25 Aug 2026 20:15:15 +0200 https://community.incidentiq.com/users-51/how-to-import-email-addresses-from-google-workspace-and-365-7822 Our faculty have two separate email addresses through their Google Workspace account and their M365 account. Most faculty consider their Microsoft account their primary email, but SSO is done through Google Workspace and their google email is what is maped to their user email field.  Is there a way to keep Google for SSO but map their 365 email addresses as a second address and make all ticketing emails flow through 365?  Users Tue, 25 Aug 2026 19:58:01 +0200 https://community.incidentiq.com/other-54/can-you-create-a-link-to-a-specific-ticket-or-product-e-g-ticketing-vs-facilities-1070 Currently we have QR codes posted around campus that allow students to scan and take them directly to IIQ to submit a ticket. Ideally this eliminates some of the perceived hassle and encourages more students to use and report issues.My goal: I’d like to create separate links/codes to the Ticketing and Facilities sides so appropriate codes can be placed in convenient locations. It appears both sides use an identical address so I’m struggling to find a workaround.Bonus Goal: I’d LOVE a way to create a link/code for a specific ticket type. For example I’d like to post QR codes on all of our printers so that when scanned it takes you to a prefilled ticket (or at least the correct category) so all that’s left is to describe the issue and hit submit. Other Tue, 25 Aug 2026 17:04:56 +0200 https://community.incidentiq.com/apps-52/powerschool-authentication-error-6217 Anyone run into this authentication error when trying to set up PowerSchool?Sorry, we could not authenticate the provided PowerSchool Consumer Key or Consumer Secret. I am doing a copy/paste of the OAuth Credentials directly from the Data Provider Configuration in PowerSchool.The access level for v1 APIs is Read Access.What am I missing?  Apps Tue, 25 Aug 2026 15:37:11 +0200 https://community.incidentiq.com/integrations-73/how-to-query-student-schedules-7815 Which endpoint is used for retrieving class schedules for a user? Integrations Mon, 24 Aug 2026 19:37:01 +0200 https://community.incidentiq.com/integrations-73/returning-specific-fields-7812 If I only wanted specific fields returned in the API response from an endpoint, do I use the “FieldsToReturn” parameter in the request?  For example, if I just wanted the UserId and StudentIdNumber from the /users endpoint, how would that look? Maybe it can’t be done but when calling various endpoints, I want to cut down on the amount of data returned in the call. Integrations Fri, 21 Aug 2026 19:35:54 +0200 https://community.incidentiq.com/iiq-resources-125/how-to-paginate-api-calls-7805 Does anyone know how to paginate through an API call (like /users)?  Or, how do I change the result count so that I can grab more that 20 rows at a time? iiQ Resources Thu, 20 Aug 2026 01:17:33 +0200 https://community.incidentiq.com/other-54/how-to-stop-marketing-email-from-mvulloatincidentiq-com-7799 I’ve used the unsubscribe. Didn’t stop the message from mvullo@incidentiq.comTrying to sell the AI Help Desk.  I’ve also replied to ask the messages to stop. Other Tue, 18 Aug 2026 18:58:56 +0200 https://community.incidentiq.com/tickets-32/not-able-to-customize-issue-icons-6608 I am unable to customize the icon when working in issues, but the icon doesn’t update when putting in a ticket.                                             Issue icons are visible when modifying issuesIssue icons default back to a folder when putting in a ticket.  Tickets Tue, 18 Aug 2026 17:17:32 +0200 https://community.incidentiq.com/assets-33/how-to-view-or-set-filter-for-students-that-don-t-have-assigned-device-chromebook-7797 Hi All,   Is there a way to view or run a report for Students that do not have an assigned device  ( Chromebook ) yet. Please advise. Thank you in advance and have a great one!-Cesar Assets Tue, 18 Aug 2026 14:11:27 +0200 https://community.incidentiq.com/other-54/images-on-knowledge-base-articles-not-loading-7785   Other Fri, 14 Aug 2026 21:51:13 +0200 https://community.incidentiq.com/other-54/we-ve-been-getting-the-please-set-your-password-recovery-questions-on-login-we-use-sso-7788 We use SSO to our authentication server to login to our IIQ service, yet we are getting the “Please set your password recovery questions” banner at every login.Although it is easy just to X out of the banner, it is annoying and unnecessary to see this message every time we login.How can it be disabled for organizations which use SSO? Other Thu, 13 Aug 2026 16:41:44 +0200 https://community.incidentiq.com/tickets-32/list-of-all-actions-7784 There are many actions that we can search and select in Incident IQ. If we type say for example, “Adjusted Settings”, we can type the first few letters and get action suggestions. But is there a way to see all the actions available or is there a list somewhere so we can see what all there is to select rather then just searching for whatever action? Tickets Wed, 12 Aug 2026 18:33:06 +0200 https://community.incidentiq.com/about-this-community-2/getting-started-with-idea-exchange-339 Your feedback is essential to the continued evolution of the Incident IQ platform. The Idea Exchange is where your unique challenges turn into shared solutions. By sharing your ideas and use cases, you help us focus our development resources on the features that will make the biggest impact on your daily workflows. Don't just post—participate! Voting on peers' suggestions and sharing your specific use cases are the most effective ways to demonstrate community interest and ensure our team understands the community's needs. Please note that all ideas are thoroughly reviewed; however, submission does not guarantee implementation. Submission Best Practices 1. Search FirstCheck whether your idea has already been submitted. If it is, add your vote and a comment with your specific use case to keep the momentum on one thread.Why: This prevents duplicate entries and concentrates votes and use cases on a single, existing thread. If an idea already exists, please up-vote it rather than creating a new one.  2. Provide Detailed DescriptionsThe more context, the better. Explain the "why" behind your request so others can rally behind it. Include relevant use cases or concrete examples to help illustrate the value.Tip: A screenshot is worth a million words and helps our team and other users visualize your enhancement request.   3. One Topic, One PostKeep your submissions focused. Single-idea submissions are easier for others to digest and for our team to track and implement.Why: When ideas are grouped together, it can be challenging to identify which specific features are in demand. This increases the likelihood of confusion regarding the requests being made. Additionally, if multiple similar ideas are not developed simultaneously, it allows our team to focus on and complete individual ideas more effectively. Our Review ProcessEvery idea starts with a "New" status. We evaluate each submission to understand its request and often reach out to you for more details. Once assessed, we update the status so you can track your idea's journey.While community engagement—such as vote counts, comments, and the request's age—provides valuable insight and helps us gauge interest, it is one of many factors we consider. Our product team conducts a thorough assessment of each request against key criteria to ensure alignment with our platform’s long-term goals and stability, including:Strategic Alignment Technical Feasibility & Resources Customer Experience & Friction Reduction Platform Stability & Maintenance Track the Journey: Status Definitions Did the status of your idea recently change? Learn more about our Ideation Statuses below!New - Recently submitted and pending initial review. Open - Verified as a unique suggestion and now open for community discussion and voting. Under Review - Currently being assessed by the Product Team for potential development. Candidate - Validated and identified as a candidate for future development. Committed - Approved and scheduled for a future release. In Development - Currently being actively built by our team. Completed (Live) - Fully implemented and now available for use. Duplicate - A duplicate of an existing idea; will be merged with the original submission. Not in Vision - Assessed and determined to be outside our current product vision. Needs Information - Further details are required from the requester before assessment can proceed. Already Exists - The suggested feature is already available in the current product version. About this Community Wed, 12 Aug 2026 18:21:29 +0200 https://community.incidentiq.com/other-54/strip-signature-content-info-7770 When creating email to ticket the submitter’s email signature is in the ticket. The site option to eliminate that is enabled and it continues to add that information. Other Tue, 11 Aug 2026 14:43:11 +0200 https://community.incidentiq.com/tickets-32/change-default-page-size-in-new-views-7769  Currently the default page size when creating a New View is 20 per page. There are settings available to change default page size for Assets, Rules and Tickets but there is no option to change the default for Views. I understand that I can manually change the page size in each View. I am currently managing about 150 Views with 40-1000+ items in each view. My preference is to set the default at 200. I never want to see less than 200 at a time if that many exist in my search parameters. My colleagues and I would like the option to choose the default page size in new views.   Tickets Mon, 10 Aug 2026 19:00:54 +0200 https://community.incidentiq.com/assets-33/asset-status-not-updating-properly-7741 This is via the Google Devices app.I created several Asset Statuses and Mapped them under the General Settings tab. However, active devices are showing up as Deprovisioned/Disposed, and I’m not sure why.  I have reauthenticated the app, pushed data, and run a sync, but active devices are still showing in IIQ with the incorrect asset status. Assets Fri, 07 Aug 2026 18:27:03 +0200 https://community.incidentiq.com/assets-33/can-we-create-custom-asset-numbers-7748 We have just partnered with Incident IQ and are trying to figure if it’s possible to create a 4 digit Asset Number?We have a 4 digit system that we can upload via CSV but going forward how do we generate the same sequence in IncidentIQ?  Assets Tue, 04 Aug 2026 22:14:51 +0200 https://community.incidentiq.com/other-54/iiq-slow-to-load-tickets-7758 Anyone else experiencing really long load times for tickets?  Other Tue, 04 Aug 2026 18:50:44 +0200 https://community.incidentiq.com/other-54/app-notification-2032y-what-is-it-7751 I’m on Android, my iiQ notifications has “2032y” on it, what is that?  Other Tue, 04 Aug 2026 17:47:29 +0200 https://community.incidentiq.com/tickets-32/does-this-ticket-contain-protected-student-information-5631 I am wondering what this option does if you say yes? Tickets Mon, 03 Aug 2026 23:10:04 +0200 https://community.incidentiq.com/apps-52/fee-tracker-statements-7752 We are utilizing Fee Tracker and trying to send our statements.  On some of them it will say “We will let you know when this is sent” but there is no where to prove where it actually sent?  Also some just say “Not Started”.  How do we know if these receipts/statements are actually being sent?  Apps Fri, 31 Jul 2026 01:56:15 +0200 https://community.incidentiq.com/ai-ticket-assistant-257/transfer-request-from-ticketing-to-facilities-7747 Someone submitted a request in the wrong module. We should be able to move it to the correct module. AI Ticket Assistant Thu, 30 Jul 2026 17:02:40 +0200 https://community.incidentiq.com/other-54/direct-urls-to-create-a-ticket-where-s-the-idea-7260 Had another need today to have a link go directly to submitting a specific ticket. For example, in a training, provide a link to submit a training ticket.I decided to check the Community to see when the last time someone put a comment in the Idea. However, I can’t find the idea, though I’m sure it existed at some point, right? Other Thu, 23 Jul 2026 11:10:56 +0200 https://community.incidentiq.com/tickets-32/bulk-processing-for-events-iq-flexibility-7714 When updating a recurring event, the set info feature has come in handy.  Unfortunately, if you need to change timeframes, or dates as an example, you cannot use the bulk change feature.  This is limited to the option in the drop down menu.  Sometime you need to just change the start time and this cannot be done unless you go into every occurance and change them individually.  This is also true for a location change. An expanded bulk operation for changes would avoid this cumbersome work to change multiple events in a single request. Tickets Wed, 22 Jul 2026 16:15:17 +0200 https://community.incidentiq.com/tickets-32/visability-of-events-7717 Can a change be made so the details of the events are not visible to any user creating a new request?For example, an outside organization creating a request should only see that a timeframe is unavailable but not see the details of that event.  This information should only be seen by the admin users.  Tickets Tue, 21 Jul 2026 21:43:06 +0200 https://community.incidentiq.com/other-54/updating-parts-cost-7136 Why is updating the cost of a part is complicated? The BOT initially referred me to Import Parts which does not have Unit Cost. When I mentioned that, it corrected itself and told me to Import Inventory. Which I did, then I noticed that it skipped the part because it was saying that no parts are found. Long story short, I exported the part, updated the cost and import the file. Then had to made sure that Qty Available at Location(s) is mapped to Location even though that field is empty before it allowed me to import the inventory and change the Avg Cost. There has to be a easier way of updating this... Other Mon, 20 Jul 2026 16:31:46 +0200 https://community.incidentiq.com/tickets-32/api-create-ticket-with-follower-5643 Looking at this documentation to create a Ticket and add a Follower at the same time.https://apidocs-cdn-g84-useast2.incidentiq.com/docs/v1/c2063c5b4a522-submit-a-new-ticketBut, I’m unsuccessful.  Is anybody able to accomplish this?I’ve tried“TicketFollowers”: “UID”“TicketFollowersUserIds”: “UID”“TicketFollowersUserIds”: c“UID”] Tickets Fri, 17 Jul 2026 16:27:03 +0200 https://community.incidentiq.com/users-51/iiq-admin-vs-agent-with-all-rights-7707 This there anything on the “back end” of IIQ that the Incident IIQ Admin has outside of the permissions we can control. Asked another way, Is an Agent who is given every permission option equivalent to an IIQ Admin with every permission option? Users Fri, 17 Jul 2026 02:58:22 +0200 https://community.incidentiq.com/tickets-32/rule-to-resolve-event-reservation-tickets-on-multi-day-events-7674 I have a rule that will run on a schedule (daily) to check whether an event occurred yesterday and then it will resolve that ticket. My problem is that for multi-date events, I do not want to resolve the main ticket because it will then resolve subsequent events that haven’t happened yet.I can create a custom field for multi-day events and have users select it when creating the event reservation and then exclude that from the rule but then it would require manual intervention to close out the ticket when the final event date is reached. I’m wondering if anyone has found a way to automate this process for these types of events? Tickets Thu, 16 Jul 2026 20:38:28 +0200 https://community.incidentiq.com/assets-33/using-a-flat-file-to-assign-assets-to-multiple-owners-7696 Hello, I have a .csv file with key information such as serial number, asset number and Owner School ID. I need to update these assets with the new owner information (Owner School ID) in bulk.  How do I go about doing that? Thanks. Assets Wed, 15 Jul 2026 17:50:58 +0200 https://community.incidentiq.com/other-54/incidentiq-mobile-app-ticket-comments-7693 On the IncidentIQ Phone AppWhere in the ticket that is submitted can we make a comment?Where can we view a teachers reply to that comment in their ticket?For instance if a teacher sends a request for tech help, where can I comment a reply with the option to be notified when the do reply?  Also if they send a response to that reply sent by our tech dept, where do you view that?  Other Tue, 14 Jul 2026 20:44:50 +0200 https://community.incidentiq.com/other-54/barcode-scanner-recommendations-7638 Are there any recommendations from iiQ regarding barcode scanners that work well for Rapid Scan? We have bluetooth scanners (Socket Mobile D760s) and Rapid Scan does not detect it as a barcode scanner even after adjusting settings and putting it into app mode. Any suggestions of what has worked for others would be helpful as well.  Other Tue, 14 Jul 2026 20:42:11 +0200 https://community.incidentiq.com/tickets-32/general-search-in-tickets-or-assets-needs-much-improvement-3617 Often, we need to search quickly for a ticket by using a particular word, and nothing comes up.  Even searching in Assets, the search usually doesn’t yield any results when doing a quick search for a keyword.  This is very frustrating, and we would like this to be improved.Also, is there a contact number for support, or do we contact our previous sales rep or trainer??? Tickets Tue, 14 Jul 2026 19:01:10 +0200 https://community.incidentiq.com/tickets-32/event-support-tickets-assigned-user-does-not-see-event-details-7689 I have work orders going to folks in ticketing and facilities that need to support events. My permissions aren’t allowing them to see the event details on the ticket. They don’t have the “event details” box at all. Can anyone tell me the permissions that those people need to have in order to view the event details?   Tickets Tue, 14 Jul 2026 16:07:02 +0200 https://community.incidentiq.com/tickets-32/trying-to-create-rule-to-remind-staff-to-delete-accounts-one-year-after-staff-leave-7688 I tried to create a rule that will email a team one year after a staff member leaves so they remember to go back and delete the account. I added a custom field to my ticket template called “follow up date.” When the agent creates the offboarding ticket, they enter a date one year from that day in that field. Then I created a rule with the On a Schedule trigger to look every day at 7am and see if they find a ticket that is Resolved with a Follow Up Date of today and email the team. But I’ve done two test runs now, and I’m not getting the email. I’m guessing that I set up the rule incorrectly, but I have no idea how to fix it. Any help is greatly appreciated.  Tickets Tue, 14 Jul 2026 14:01:23 +0200 https://community.incidentiq.com/tickets-32/dashboard-component-not-visible-to-all-agents-3084 Was just walking some of our agents through dashboard options and they do not have the Tickets by Agent or Tickets by Team. Are these limited to iiQ Administrators only or should all agents have them? Tickets Mon, 13 Jul 2026 14:48:10 +0200 https://community.incidentiq.com/other-54/please-bring-back-the-help-center-button-7522 Hey IIQ,Please bring back the Help Center button! As great as the Support Bot may be it doesn’t account for when there’s platform degradation, browser or user account issues.For platform resilience and user support during critical service disruptions, I strongly recommend implementing a static Help Center link. Twice now I have had critical platform issues and wasn’t able to get to what I needed as the Support Bot wasn’t present. Alternative methods all failed. Cache, signing out and in, alternative browsers or incognito mode, didn’t bring Support Bot back. This dependency resulted in significant lost time and delayed critical support for multiple staff members, forcing us to use inefficient workarounds. Something as simple as help should easily be found when tunnel vision sets in as we try to remedy some critical issues affecting multiple agents and staff. This isn’t a suggestion to outright rollback to Help Center only but this static link would ensure uninterrupted access to critical features like the Help and iiQ Support Ticket submission pages, providing a necessary, visible failsafe when the Support Bot is locally or remotely unavailable. Thanks for any consideration. Other Thu, 09 Jul 2026 21:53:46 +0200 https://community.incidentiq.com/tickets-32/guest-user-ticket-permissions-7673 Guest Users in our school district should only be able to create Event Tickets. iiQ permissions do not allow us to give permissions for Event tickets only --it allows Guest Users to also create IT tickets and Facility tickets. It should allow us to only give permissions for ticket subcategories like Events. Tickets Wed, 08 Jul 2026 15:45:14 +0200 https://community.incidentiq.com/assets-33/why-is-unassigned-considered-a-previous-owner-7616 An Unassigned device is just that… unassigned.Why wouldn’t Previous Owner ignore an “Unassigned” and retain the actual Previous Owner?We need this for backtracking and reports.Unassigned is NOT an Owner.Does anybody have any thoughts?Our typical process is Owner uses device, device is returned and Unassigned/Check-in, then device gets reissued to an Owner again.With this process, we lose the 1st Owner information.  It doesn’t make any sense. Assets Tue, 07 Jul 2026 17:25:36 +0200 https://community.incidentiq.com/tickets-32/workflow-for-charging-for-repairs-5176 Good morning! What’s the best way to setup IIQ for the following idea?  My tech will submit a ticket for a broken screen and perform the repair.  After he is done, I want to get notified that I will now need to generate an invoice for the student and their family.  I feel like I’m over thinking it, but wanted to see what others have set up. Thanks! Tickets Mon, 06 Jul 2026 20:15:07 +0200 https://community.incidentiq.com/assets-33/device-vs-facility-equipment-to-assign-or-not-to-assign-5556 Hello! Quick question for the group - How do you handle things like desktop phones, SMARTboards, and the OP modules that are usually in the back of the SMARTboard.  Do you assign these users or just assign them to the room and flag them as a facility device? We are currently rebuilding our inventory and wondering how others handle these items. Assets Wed, 01 Jul 2026 20:29:12 +0200 https://community.incidentiq.com/tickets-32/moving-tickets-between-modules-1677 Hello, I am wondering if there is a way to move tickets from “Ticketing” and reassign to Facilities or Human Resources module? Tickets Wed, 01 Jul 2026 18:07:35 +0200 https://community.incidentiq.com/tickets-32/teams-having-trouble-identifying-events-and-staying-on-top-of-changes-7657 Hi All,We are using the IIQ event module.  When the user submits the event form, tickets get created and assigned to teams based on how the user filled out the form (example, if they selected “yes” to needing food, the a ticket gets created and assigned to the kitchen team).  The problem I’m encountering is from the perspective of the teams.For each of the teams, I’ve created a view in the ticketing module that shows each team all of the event tickets assigned to their team with a status of “upcoming.”  However, none of the columns I am able to insert actually show them anything useful for identifying the individual events.  They aren’t able to see who submitted the event, its title, or its room unless they click on each of the tickets one-by-one and look through each ticket’s details.  As you can imagine, this is very problematic when you’re trying to find a specific event have lots of tickets to click through.In the views I’ve created for the teams, the columns I’ve inserted are:Ticket Number - useful because it gets referenced in the email the team receives about a new event having been assigned to them Due Date - useful unless the date of the event changes (see paragraph below) Ticket - Not useful. Only shows a generic title and generic statement rather than the real event title and its description Location - Sort of useful. Shows the building where the even is located Room # - This shows as blank for some reason.  It would be VERY helpful if it actually showed the room, but it does not. Requested By - Not at all useful. Shows “System Service” user rather than the real user who submitted the event Requested For - same as “Requested By”The biggest challenge I think is with them seeing “System Service” rather than the real user who submitted the event.  The next challenge is not being able to see the room(s) where the event is located.  But a third challenge comes from the due date.  In the ticketing module, the ticket template that does the magic of creating the tickets for the teams sets the due date as the event’s date when creating the ticket.  This is great unless the event’s date changes.  If the date of the event ends up changing, which happens regularly around here, the due dates on the team tickets don’t update to reflect that new date.  So, the teams are blind to the new dates unless they’re manually told of the change.  Similarly, if the event changes rooms, the team is unaware because the “room” column currently doesn’t show anything.  That’s an enormous concern right now.I’m still new to Incident IQ, so I apologize if there is an obvious fix for this or I’m not describing something correctly. Tickets Wed, 01 Jul 2026 15:18:29 +0200