In our environment, we have Librarians initiate tickets and manage inventory of spares etc.
We’re looking to create a ticket workflow that does the following:
- Ticket gets created for student chromebook repair
- Librarian issues a loaner from the spare pool
- Ticket gets kicked off to a Tech to repair Chromebook
- Ticket gets kicked back off to Librarian to return the spare pool device that was issued.
Anyone have an idea if this is possible or should we change things up?