I saw that
Thanks
Is anyone getting their Mosyle Integration syncing to IIQ?
Userlevel 7
+12
I have followed up with our support team, and there should be a follow-up communication this week. Thank you for your continued patience on this.
We are experiencing the same issue. Mosyle has not synced for the past 13 days. We have reached out to support and have not heard back. Please make this available to ‘upvote’ if that is what is needed to get some attention on this.
FYI we are in the same boat again and have submitted a ticket and gotten a more information as recently as today that it is being looked into further. We have also engaged Mosyle support.
Ours has not been syncing again since April 16 2024.
Userlevel 7
+12
Userlevel 7
+12
I too am having this issue and have been told they are working with Mosyle. I also have a ticket open with Mosyle and they are acting like they have no idea what I’m talking about. Mosyle would like to get in touch with iiQ but of course, I have no support email or phone number to pass along. How can Mosyle get in touch about my ticket, which is # 45278?
Userlevel 7
+12
I am sorry to hear you are also having trouble with your Mosyle syncs. Our team is working on a fix for this, which should be released shortly.
As for your question about contacting support, here are all the ways you can get in touch with support, aside from submitting a ticket:
Userlevel 3
+4
It worked on the 12th and 13th but has failed again on the 14th and 15th.
Userlevel 7
+12
Not sure if you did something, but step 7 started processing and we have a 100%.
They are back syncing yes and my ticket was closed with support on this as well. Thanks for checking
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