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Has anyone been able to set up multiple approvers on one ticket? I have a team of admins at a campus and they all want to be able to approve any field trip requests that come in for the campus. Not an approval path, more like an approval pool. I see that I can do send to team for approval, but you can only make Agents a part of a team and I am not wanting to do that for these users. Is this possible?
Is there a way to search in User Revisions?
I have looked in the app integrations on my instance and there is no rschooltoday app to setup for integration. Is rschooltoday no longer supported?
I need to change the options that show up when you click “new ticket”. I would like to create a custom category that would go be positioned first. Some of the options are irrelevant for us and only make it more challenging for users.
I would like to create a view that shows all active students with a column that shows internal notes for the student. Currently, I do not see that as an option. Is there a way to achieve this?
I am working with Office 365 calendars, I am trying to do resource mapping. Unfortunately on IIQ we are not getting any options of any Microsoft Buildings. I can see we have some on campus here. Wondering if anyone encountered this year or manage to figure out a solution. Would love some feedback.
Can you pull certain tickets out of the ticket view based on custom fields? For example make a custom field that puts in a date, can you make the ticket view not show the tickets that's ate is after todays date until it is that date?
I want to create a ticket filter that will show me all tickets that were last updated by a specific agent, and/or all tickets that were ever updated by a specific agent. Doesn’t seem like a very straightforward way to do this, if there is a way.
How can I remove the blue “Help & Tips” vertical tab on the right-hand side of the screen? I’m constantly fighting that thing as I try to scroll the window underlying it. It’s completely useless since there is already a “Help” button at the top of the screen.
Is it possible to edit or remove non-custom fields for tickets? I am looking to remove file upload or at least change the description it gives.
Hello, we are able to integrate Intune and the Google suite into IQ. When creating a new asset rule, I don’t see a way to create where after a device is checked in due to damage that it also device wipe via Google or Intune.
Is it possible to create a ticket but schedule a time in the future for the ticket to be open? I see that ticket templates can be scheduled, but I’m curious if it can be done without a template.For example: With a temporary employee, I would like to create a ticket and have it open on the employee’s final day as a reminder to suspend accounts, collect assets, etc.OR I have a random task that needs to be completed 3 weeks from now, so I would like to create the ticket today (while I remember it) but have the ticket open in 2 weeks.
Is there a log in which I can see SFTP attempts that are attached to a view? I have a view that should have sent a file to ParentSquare’s SFTP server, but ParentSquare does not have any files in the history. I’m looking to see if IIQ made the attempt.Thank you in advance.
Hello, We would like to use a custom domain for customer facing access. Can we create an alias CNAME record in DNS to achieve this? Example:https://yourschool.incidentiq.com is where people navigate to now to access the dashboard. Can we create an alias in our domain to allow https://tickets.yourschool.org to forward requests to our incident iq URL? Thanks!
When creating a Quick Ticket for a copier I name it ABC CopierEnter the Asset#Can you choose more than 1 category to go with that quick ticket so when they choose ABC Copier the following issues appear: Jam, Toner Replaced, Other
Maybe I’m missing something here, but there does not seem to be an option to increase or decrease the number of results one gets when they input a first or last name. It’s capped at 20 which will cut off the results when you put in a common last name like Smith or Williams for instance. No issues finding them when using the full name, but when media specialists(librarians) are tasked with spare device handout the quicker the process the better as the steps are already too much in my opinion. Any ideas?
I have created a ticket template with multiple locations and have set up 4 scheduled times for ticket generation. When I hit save I get the following: Ticket priority is required in order to schedule tickets for automatic creation without user interaction. I then go into workflow details and add a ticket priority level but I still get the same message when i attempt to save. Any thoughts
Each day, our help desk creates hundreds of tickets on behalf of our users. “Hi, thanks for calling the help desk. Can I start by getting your name please?” When the user provides the agent their name, the agent has to first click the “Edit Requestor” button with each new ticket they create, and then search for the user. Is there any option to change the behavior so clicking “Edit Requestor” each time isn’t necessary? Is it possible the “Search users” option be available right from the get-go, so our agents don’t need to click “Edit Requestor” each time a user calls in? Trying to find the fastest way to get the ticket wizard up and on the screen and minimizing the number of clicks necessary to get there. Thanks.
I just added a battery pack to Parts (great tool!). However, I could not enter the PO as it defaulted to the first Part entered into inventory and would not let me type over the correct PO number.When I tried to edit after saving, I found there is no edit option. How can I edit so the correct PO is listed?
I want to be able to create a resolution action, and when the action is selected parts are added automatically from the building location. This would be beneficial when creating, repairing, replacing devices.
I am trying to make a custom ticket based on an Issue Category. I have what I want for the most part but I need some clarification. I will attach a screenshot belowWithin the ticket can I remove the Is this ticket urgent, for a specific type. Can we rename the Describe your issue, or would we need to make a new description box? Can I add boxes with an e-signature can be placed? Kinda of like a approval? Where I have the drop downs, is there a way to make them radio buttons instead of drop downs? wishful thought, Can I make a new selection called.. let’s say, equipment or software, then based on which is selected, have set of custom fields populate just for he specific selection of equipment?
I am on the struggle bus! I am trying to map my Jamf School locations to my IIQ locations and cannot for the life of me figure out why it won’t work. My Jamf School locations will not populate when I try to type them in and will not allow me to manually type the entire location in like I can do with my Google device locations. I have 15 different locations with assets at each. I would like to be able to run reports by building at some point. Does anyone have any advice for getting this to work?
Looking to see if anyone has created a dashboard/status board for tickets to be shown in the office. We have a random TV that we are going to slap up to show network status, cameras, and other items. An idea was tossed out to show a page showing ticket statuses and open tickets. Just looking to see if anyone has done this yet and could be in the right direction on how to accomplish it. Thanks!
Why does my Audit Verification Status show "Not Currently Covered by an Asset audit policy” I just imported projectors and they show on the audit sheet. The other devices show “Pending Not Yet Verified”
Does anyone know how we can get this data if possible? Is it possible to get a report by user of the devices they've had checked out? Maybe by school year.
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