Users

Find FAQ's, discussions, and best practices pertaining to Users

  • 139 Topics
  • 538 Replies

139 Topics

J
jmerwinObserver
posted in Users

Asset/User Alert

Is thee a way that we can set up an alert for a user? What we want to accomplish during our summer check in is to be alerted to a user that is checking in a device that is on our senior debt list? Any ideas?

1
Kathryn Carter
11 month ago
E
EGuerrero 703e9c4 cfbisdObserver
asked in Users

Generated Statement for Staff, Faculty, Agent

Every spring, many of our campuses provide faculty/staff with a list of items checked out to complete an inventory. When creating a view to generate a statement to print to individually hand out, it says it is not able because there is no cost or fee. When I try to export into an excel sheet it only pulls certain data and does not allow to add asset as a field. Is anyone else having this issue?Any help is greatly appreciated.

2
Hannah Bailey
1 year ago
DKelly 430e93d tonacsd
DKelly 430e93d tonacsdObserver
asked in Users

Locked Users

It’s it possible to filter a user view by Locked users?

9
DKelly 430e93d tonacsd
1 year ago
C
CSmith 653280b crowleyisdObserver
asked in Users

Fee tracker for previous user

This should be a simple process, but at moment it is not. At our school, if a device is assessed a fee, it is assigned to the device and connected to the student that had the device. If that device is fixed and reissued to another person, there is not an easy way to pull the fee history in a CSV file as we need to send out fee emails to parents. So, for example… Device 123 was used by Johnny. Johnny broke the screen and was assessed $50 for the damage. Device 123 was fixed and reissued to Bob. When I look at the snapshot, I see that Bob has the device and does not have a fee. I need to pull up a bulk CSV that will show Johnny, his fee, the asset tag, model description, etc… that has the $50 fee. Is there a way to do this? Thank you!

7
Kathryn Carter
1 year ago
D
Contributor
dbreaultContributor
asked in Users

Possible to hide purchase info in My Assets for staff?

Our staff can view assets assigned to them in their My Assets page. When they click on one of the assets, they can see purchase info such as price, funding source, purchase date, PO number, etc.Is it possible to hide that data?

2
D
Contributor
1 year ago
A
alexankObserver
asked in Users

Can I add a model filter to User View?

We recently distributed new devices to students and I want to create a report the details who has not received one yet. My work around is a user view-asset view combo, but it would be much more efficient to have the model filter added to user view!

3
Hannah Bailey
1 year ago
DAdmin 407d141 mtbluersd
DAdmin 407d141 mtbluersdObserver
asked in Users

Using location change as user rule trigger

I’m trying to set up a rule to create a ticket whenever a student changes locations in the district...i.e. they are moved from one school to another in our SIS and our Google sync changes their location in iiQ.I have set up a rule for Users, when Updated with the following criteria: ‘When field is update: Location’I tried a variation where I added to the filter ‘Location’ and included all locations. When the user location changes either manually, or by Google sync, the rule is evaluated but marked as false in the rule log. We have several other rules that are similar based on the user role changing between student and no access and staff and no access and the rules work great. Am I missing something?

7
Kathryn Carter
1 year ago
E
elainewObserver
asked in Users

Create daily report of new users added to IQ

Is there a way to run a daily report of new users added to IQ?  I’d like to be able to see when an account is added so that I can create a deployment ticket to get devices and equipment quickly checked out to them.  I’d also like to be able to limit the report to either student or staff as needed.

1
Kathryn Carter
1 year ago
J
Contributor
JPisani 803812b lcalionsContributor
asked in Users

How do i create a view to track users with 3 or more devices assigned to them?

Is there a way when creating a custom view for multiple devices to select a quantity? Each user is assigned 2 “devices” a laptop and a charger. so when i am using multiple delives i see all my users. i want to see who has 3 or more devices assigned to them. Thoughts?

3
Kathryn Carter
1 year ago
R
RRolfsObserver
asked in Users

Changing from staff to agent

Where are the instructions on changing a person from staff to agent.

3
R
1 year ago
J
Specialist
jclarkSpecialist
asked in Users

Clear individual user permissions in bulk?

Is there a way to perform this action in bulk, on a list of users? I know I can unassign a permission policy from a list of users, but I want to clear the user specific permissions. Really hoping there’s a good way, because we need to do this to over 300 people, so one at a time is not ideal. I don’t see an option for it in the API documentation either.

2
J
Specialist
1 year ago
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Users

User view export

I’ve created a user view that will tell me what students have multiple devices checked out to them. When I click export I have to essentially setup my view all over again. But this time I am unable to select assets from the +Column dropdown. Is there something I’m overlooking here? Why do I have to specify what I want to export when I’ve already created a view. And why can’t I access assets anymore in the export window?

3
MPeters 48079a4 stjacademy
1 year ago
DRumpf 570102a apsb
DRumpf 570102a apsbObserver
asked in Users

Append info vs Overwriting

Is there a way to append data when uploaded user information from CSV? We created a notes / comments, similar to the internal notes section in a user profile. I will be doing a mass upload near the end of school as we leave our old asset management system and fully cutover to IIQ. Some agents/librarians have already started using the notes section. When I upload all the old notes from the previous system, I believe it will just wipe out what would have already been written in that section, so I ask is there a way to keep what’s already in said spot without having to target what account has something there and export/combine it before the upload?

1
Kathryn Carter
1 year ago
A
anthony.wilsonObserver
asked in Users

User lookup

I have a student with a profile in IQ, but it will not find the profile in quick search. If I do a specific search with the user name in the New view window, I find the profile but when I click on it nothing pops up. It looks like the profile i writing from our integration software, but I am unable to pull up the user profile in IQ. Any suggestions?

1
Kathryn Carter
1 year ago
evanhees
evanheesObserver
asked in Users

PowerSchool Homeroom

Recently we were doing an in person audit with our Intermediate school to test run the process before we roll it out to everyone. Our media specialist wanted a report to be made with each students Homeroom to see which Homeroom hasn't completed the audit yet. I can see an option for Homeroom mapping when i go into the settings of PowerSchool but there is nothing that comes up when i export a list of students. Would this be on IIQs side or would we have to look into it on the PowerSchool side.

9
Kathryn Carter
1 year ago
D
DRudolph 2530a44 pinkertonObserver
asked in Users

Automatically temporarily flag students for pulling a certain amount of loaners in one week.

I’m sorry if this has been discussed but I was wondering if there was an automated way that we could have a student’s account throw a flag up if they try to get more than two loaner devices per week.We have a massive problem where students won’t bring their loaners back and it’s causing a deficit in our loaner pool. This can lead to kids who generally use their personal device and need a loaner Chromebook for testing, unable to receive one due to none being available. We implemented a “2 loaners per week” policy to deter some regulars but it can be hard/easy to miss if there’s several kids in the room being helped. The limit we introduced has brought out loaner pool back to half instead of 0 like it was before.Ideally, it would be nice to have an automated system where we could limit the amount of loaners per week and it would automatically reset the “flag” at the end of the week. Certain limits associated with students who have loaners out for excessive amounts of time would be fantas

2
Kathryn Carter
1 year ago
mmickey
Contributor
mmickeyContributor
asked in Users

Users at multiple locations

We have users that are assigned to multiple locations, as well as some of our agents manage two different locations. Is there a way to assign users/agents to multiple locations?

5
Kathryn Carter
1 year ago
DRumpf 570102a apsb
DRumpf 570102a apsbObserver
asked in Users

Hide Users from Agent Search

I am attempting to set up permissions for the librarians/sysops(essentially a site admin instead of district wide) and have most of it down, but when it comes to users, the permissions say they should only be able to see users at a certain site, however, it lets them see anyone. They just get a read only marker for sites that aren’t allowed. Is there a way to actually hide the other sites in the permissions?  

1
Kathryn Carter
1 year ago
K
KMiller 9871b12 hermitageObserver
asked in Users

User Login Activity

I used to be able to view a student user and see which chromebook they last logged in to but recently that information has been removed. Is it on another screen that I’m missing? 

2
Kathryn Carter
1 year ago
RoseHamlinCFB
RoseHamlinCFBObserver
asked in Users

Notes on a User

Good Morning,  Media Specialist would like to request a field to enter notes on a user.  There is a filed that exists however, we would have to grant them higher access such as edit user information. Curious as to how other Districts add notes to the user.

6
RoseHamlinCFB
1 year ago
shennessy
shennessyObserver
asked in Users

Room numbers from Infinite Campus not marked as homeroom

We have elementary teachers whose room numbers are marked as homeroom in Infinite Campus. Our secondary teacher’s room numbers are not marked as home room. Is there a way to add the room numbers from the courses the teachers are assigned?  We realize some secondary teachers would have more than 1 room assigned in their user. 

2
nburke
Contributor
1 year ago
J
jjmill9299Observer
asked in Users

User access to IIQ Academy

I have some users that can’t access the Academy to view the tutorials. I am guessing I have to check a switch somewhere. Any suggestions greatly appreciated.

1
Kathryn Carter
1 year ago
J
Participant
jo.cpaParticipant
asked in Users

Class #Students incorrect (in User profile)

Has anybody else noticed this?The # of students listed here doesn’t match the actual class when you click in to view the class.  

1
Kathryn Carter
1 year ago
JRood 877c5a lvpioneers
Contributor
JRood 877c5a lvpioneersContributor
asked in Users

Student Report Question

I have come across several students who for whatever resasons don’t have their powerschool information linked to their Google sso user.  I am trying to find a way to run a report that will give me a list of the students who have this issue, but I can’t seem to figure out how to accomplish this.  I was thinking of just doing a new view of “duplicate users” but I am not getting any results doing that.Does anyone have any ideas? Thanks!

1
Kathryn Carter
1 year ago
B
Contributor
BLG6Contributor
asked in Users

New Student Notification

Is there a way to have a notification email sent and ticket created when a new student is synced over from our SIS? I have looked at the rules but I am not sure what is needed. I see the active under user status, but only want on “new” active users. We need this to know when a new student enrolls so we can assign a device to the student.

13
B
Contributor
1 year ago

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