Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 293 Topics
  • 1,121 Replies

293 Topics

A
amacObserver
asked in Assets

How to keep devices from moving out of a specific OU?

We have configured our chrome devices to follow the student for 7-12. They move schools (within in the district, the chromebook moves to the new OU.We have an OU for our specific devices that should never move no matter which student or staff is signed in.  How do we exclude the OU?

10
Kathryn Carter
6 hours ago
B
BBrenner 82795ad tkObserver
asked in Assets

Deprovision Reason

Is there a way to remove the ‘Reason’ for deprovisioning a device.  We will be deprovisioning the devices for graduating seniors who want to keep their Chromebooks and would like to skip a couple clicks if we can.

5
Kathryn Carter
6 hours ago
J
Participant
jo.cpaParticipant
asked in Assets

Permissions - how to create a Role/Permission that only allows Students Assets readonly

We have “returns specialists” that help with Student asset returns.They are not Agents, and we do not want them to see anything other than the Student assets.How is this accomplished?

7
Kathryn Carter
6 hours ago
A
Aviator08Observer
asked in Assets

Share Views to Non-Agents

I would like to see a way to be able to share custom views with users who are not agents. For example I I have a list of all the student devices on my campus with their assigned students.  I would like to be able to share that list to the campus secretary without having them set as an agent in Incident IQ. Currently I am not sure how to do this. I have played with the permission settings but I havent found a solution yet. Any Ideas? TIA

5
Kathryn Carter
1 day ago
D
DLand 840f08e nwlsdObserver
asked in Assets

fees at check in

We are looking at the bulk check in and the documentation says that the add fee option must be enabled. Where can I find instructions on how to enable that feature?  I know it must be done by the district admin. I can forward this to him. Thanks

2
Kathryn Carter
1 day ago
A
Contributor
akorkishkoContributor
asked in Assets

Assets Map - Linking by Room

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

3
JRobinson_iiQ
2 days ago
M
MSmith 51710f5 amherstk12Observer
asked in Assets

Room Audits

What is the best way to room audit in the summer? Ideally, we’d be able to “go into a room” to see all devices that are assigned in that room. I see there’s some ideas floating out here to click on a map and see nested assets within a room. We’ve created views before, but that gets extremely messy.Is there an ideal workflow currently, or just scanning?  

5
Kathryn Carter
2 days ago
D
drose807Observer
asked in Assets

Asset View - Showing Chromebook OS Version

We have had some issues with chromebooks not pulling the latest update via Google Admin Console.  This has caused some issues with some applicationsand testing applications.  I went to try and create an asset view to and add the “OS Version” as a column and found that it is not there.  Is this not an option via IIQ?  I want to confirm with others before making a request to add this as an “Idea”. Our example is that a 4th grade teacher has stated that some students are able to get to a certain program via their chromebook.  Of course I did not receive names so I wanted to see what OS versions are on all 4th grade chromebooks.  I am not seeing this as a field under the applications section.

19
Kathryn Carter
2 days ago
J
JStrong 660c941 gladstoneObserver
asked in Assets

Check out override issue

There is a field in google Admin, User, that shows the last person to enroll or re enroll a Chromebook. If this field is filled in with an email address the next time the sync runs it checks the Chromebook out to that person. How do we make it stop?

2
J
6 days ago
A
ANapoliello 9973cc1 roxburyObserver
asked in Assets

Check assets in as damaged on web interface

When I check an asset in on the app, I can mark it as damaged and a ticket is generated. I do not see a way of doing that on the web interface. Am I just missing it? I’d rather not have to use a phone to check in damaged devices.

9
Hannah Bailey
7 days ago
T
TMatsuya 8234910 apsbObserver
asked in Assets

Filter by manual verification

Is there a way to filter so that everything that was manually verified within a date range will show in a view, regardless of if it failed automatic verification a day or so later? We’ve had to disable our automatic verifications because certain items are failing verification, which is a separate issue we’re going to have to work on our end since we know the cause, but even if it passes automatic verifications, we have to do a full physical inventory once a year, so the automatic verification causes issues with that as well. If it automatically passes, but we haven’t manually verified it, then technically we are failing to do our inventory properly.We just need to be able to filter and see if something has been manually verified within a set time frame, something that we aren’t able to right now, unless we just aren’t figuring it out.

4
T
9 days ago
D
DBrown 1738381 ccpsObserver
asked in Assets

Random Deprovision

IIQ seems to randomly deprovision devices in Google which deletes them in IIQ but they are still valid.  Has anyone else experienced this?

3
Kathryn Carter
9 days ago
C
CHenneke 76364f2 mvisdObserver
asked in Assets

Linked Asset's

How would you go about filering how man devices are linked to students? Example: High School Library issues out loaner chromebooks to students that have forgotten theirs, but have rarely receive them back. Need to find out what students have multiple devices linked to them. TIA  

3
C
13 days ago
J
JTichavsky 433b89d creightonObserver
asked in Assets

Add a required field

Hey all! I’m trying to find how I can add a required field when adding new assets. I want there to be a field for IP Address and MAC address when creating a new asset (like a server). I have IP and MAC as fields but they don’t show up to select when I go to Required Fields. Any help is much appreciated! 

5
Kathryn Carter
14 days ago
J
Participant
jo.cpaParticipant
asked in Assets

Audit Manager & Jamf

Is there a method to verify Jamf devices?  Like Google and Intune?  

1
Kathryn Carter
14 days ago
E
ekangObserver
asked in Assets

Better indication for disabled chromebooks

My agents would like to have a field added to the display above to show if the chromebook is active or disabled so agents don’t need to get that information from the asset details page. 

5
E
15 days ago
R
rymcdougallObserver
asked in Assets

Linked asset relationship

This may be a dumb question, but is there a relationship between linked assests?In our old system there was a parent/child relationship between assets. So if I wanted to link an asset I had to go to the child component and select the parent asset it belonged to.However, asset linking in iiQ appears to be just that… a link. It seems as though, in iiQ, it wouldn’t matter if, for example, you were viewing the switch module and clicked on Link Asset and then chose switch chasis or if you were looking at the switch chasis and clicked on Link Asset and then chose the module. Am I understanding this correctly?

5
Kathryn Carter
16 days ago
C
CDunning 77001df cumberlandObserver
asked in Assets

Delete and/or rename a new view

I incorrectly set up a filter for my assets and would like to eliminate that view from the left side of my screen.  I also need to rename a view that I set up correctly, but did not give it a title.Thanks. 

1
Kathryn Carter
19 days ago
M
MMorris 407ff1d belprecityObserver
asked in Assets

Rules to automatically disable Chromebook when a student moves

So we have students that have a tendancy to take their Chromebook with them when the leave the district. We usually disable their accounts, but the Chromebook is still active. I’ve poked around in the rules and I can’t quite find what I am looking for.What I’d like to see is a way for iIQ to look at the student’s role. In this case, no access. Then I’d like to see it run a rule that looks for any Chromebooks that are assigned to them and then disable them via a rule. I’ve seen a few that are close to what I need, but doesn’t do what I want it to do. 

5
Kathryn Carter
19 days ago
C
cherObserver
asked in Assets

Can't see all my devices when I great an asset group

I like to create asset groups so I can have a quick look on how many devices I have and where they are. I just did another group and I know I have 88 devices, but only 2 shows up. I don’t know how to fix this so I can see all 88 devices? thanks, cheryl 

10
Kathryn Carter
21 days ago
J
JMims 6331bd6 shakerObserver
posted in Assets

Sources for pre-printed Asset Tag labels?

Hello,We prefer to use pre-printed asset tag labels, rather than printing tags from IIQ as needed.   Unfortunately our previous source of these labels is no longer an option, and we’re in need of a large quantity of labels for a Chromebook refresh.Do any other districts purchase rolls of pre-printed labels with a tag number and barcode that would be willing to share their source?   We’re looking for alternative options that would work well for scanning new assets into IIQ.Thank you!

8
Kathryn Carter
22 days ago
spsalexs
Contributor
spsalexsContributor
asked in Assets

Run a rule if a field is blank

Is there a way to run a rule if a text field such as the Google Apps annotated location field is blank? I didn’t see anything but maybe I am missing something?

4
Kathryn Carter
26 days ago
P
philacObserver
posted in Assets

Original Device Owner Report for Replacement Cycle

I use a custom EOL (End of Life) field to track our replacement cycle. I have realized that I need to use a generic date such as 6/30/2024 so users do not put in tickets to have a device replaced the date is is listed as expiring (we used the purchase date + the number of lifecycle months to calculate the EOL). As devices break and are replaced and put back into service, I need to document the original owner of a device class so I can slate them for a replacement device. A report would be nice, any other ideas?

3
Kathryn Carter
27 days ago
sbattis
Contributor
sbattisContributor
asked in Assets

Alternate asset tag format/size?

The built-in asset tag format works fine for physically larger devices (monitors, laptops, printers, etc.). However, I have come up against a number of devices where having the asset tag really improves our life, but the device itself is small.For example: the remotes that go with our hybrid classroom cameras. The asset tag lets us easily see which remote is paired with which camera. (And re-pairing them is a pain in the tuchus.) But… the standard size asset tag is just too big for the remote. Last spring I had an arts-and-crafts afternoon, having printed out 75% scale labels and then cutting them down.I have a handful of AV equipment that similarly lacks a large enough surface for a standard tag.Anyone have a good trick for printing _readable_, smaller asset tags? An approach for adding a second asset tag format to IIQ to print as an alternate in this situation?

4
Kathryn Carter
28 days ago
R
RWilkerson 907f98a butlertechObserver
asked in Assets

Model Categories showing even when not available in the product

As we have been working through importing our assets, when we get to choosing the model category, we are noticing that categories are showing up even though they are not available. We are not using a bunch of the categories and they are not turned on for either ticketing or facilities, yet it is still showing up as an option on the imports. Has anyone found a way to hide these so end users cannot choose them? An example is the Appliances from the IIQ catalog, there is a red x for both ticketing and facilities, yet when they do an import, they show as an option when doing a mapping.  This is causing things to be put in the wrong category.  

4
Kathryn Carter
28 days ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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