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Good evening,

 

Anyone know a way to “backdate” a ticket?  We have a few tickets that were needed to be documented from an older system.  I tried doing it via API, but it appears to not like that when using the CreatedDate.

 

Thanks

​@dshadbolt Thank you for submitting your question to our community! 😄 As far as I am aware, we are unable to do this. You can submit this as an idea to our Idea Exchange. https://community.incidentiq.com/ideas

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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