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1942 Topics
Hannah Bailey
Hannah BaileyiiQ Community Manager
published in iiQ Facilities
Cherry Creek School District’s Journey to Better Maintenance Operations

Hear directly from Cherry Creek School District on how they up-leveled their facilities processes across all 67 schools after shifting from their paper-based system to iiQ Facilities on Incident IQ’s. Their success story includes quicker response times, comprehensive district support, and better data for improved resource allocation.  

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Hannah Bailey
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MDashoff 140a3a1 redlandsusdObserver
asked in Assets
Device Category

I’m trying to create a new device category, but can’t find where to enable that.  

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Hannah Bailey
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j_collinswbObserver
asked in Other
Field Trips or Offsite Activities in Events

We want to include any school field trips or offsite events in IIQ so everything is in one place.  It appears all Events require a room, so I created a room called “No Location”. I have a situation where there are multiple field trips from one school happening in one day, but I can’t book the second one, since “No Location” is already booked.   Is there way to allow a room to have multiple reservations?  I want to avoid having “No Location-1”, “No Location-2”, etc.

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Hannah Bailey
APettit 4771ce ecasd
APettit 4771ce ecasdObserver
asked in Users
Invoice Email Reminders to Families

If a family doesn’t pay an invoice, is there a workflow option or setup that will send a reminder to a family that hasn’t paid an invoice in x number of days?

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A
Participant
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moffittpObserver
asked in Tickets
Agent unable to print tickets

Hello, I have an Agent who is unable to print tickets. It is giving them this error StatusCode":401,"Message":"Attempted to perform an unauthorized operation.  Is there a permission that needs to be enabled in order for them to print these tickets? I couldn’t find any in the permissions tab. I’m an IIQ Admin so I was able to print a ticket with no problem. I wasn’t able to see how to enable printing for the Agents. Thanks!      

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Hannah Bailey
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DAdmin 833b73b nacisdObserver
asked in Assets
Questions about what is the best practice for showing devices are off for repair?

At my district when we can’t fix a problem in house we send the device off for repair. What is the best way to show that these devices are at the repair location. Is it to make a repair location and assign those devices to it or is there a better way? 

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A
Participant
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TCunning 583467e pfisdObserver
asked in Assets
Verifying in My Classes Data?

I see how the Verifying Assets Through My Classes works, but I have a few questions. First, our secondary students are the ones that are 1:1 with the devices.  If we ask teachers to do a check, they only seem to see the results of the “audit”. The next teacher does not already see that it was verified and we as the technology team cannot see that the teacher has done the process?  Do I have a permissions set wrong somewhere?  The very very light green background (needs to be darker!) lets the teacher know at a glance they have already verified the student’s device, but no one else can tell that.  Reports?  Permissions?What would be good for these Chromebooks would be that if we have Google Verification turned on, that the device shows it as Verified on that screen and if it shows Failed due to no logins or wrong logins, then it would show visibly so the teachers can know which students we really need them to talk to.

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A
Participant
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DMueller 1332fb6 cusd200Observer
asked in Assets
Set permissions to only be able to see assets at a specific location

Is there a way that we can set permissions, at least for editing assets, for a user to only be able to edit assets at the same location as them?We will be using our librarians to check the devices in and out to students.  They won’t be traditional agents, they will be more like super staff.  They will have staff permissions with the ability to check assets in and out.  If possible we would like them to only be able to edit assets at their site.  Setting their global permissions is easy enough, but we were hoping we could make in more granular so that they are only able to edit assets at their location.  If they need to edit assets at a different location they need to go through the tech department, etc.

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FGonz
FGonzObserver
asked in iiQ Facilities
Assets across modules

Is there a way to see assets that are added in Ticketing/Assets in Facilities?  Reason for a need is if we are tracking high cost items, some things fall in tech so they are in our asset/ticketing module the rest would be facility equipment and we wanted to run reports on all these items would i need to re-create the item in both? I tried giving visibility to a model type that would be in both like a Copy Machine, but it does not appear as an asset in Facilities.  That seams to have just added the ability to create tickets for them in the Facilities category.Thanks,FG

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FGonz
J
j_collinswbObserver
asked in Tickets
New Blue information button Button in ticket details

This blue information button started appearing a few days ago.  In my environment, it jumps all over the screen as you are adding information to a ticket.  Is there a way to remove this? 

151
Hannah Bailey
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DAnkney 3834d85 sbacObserver
asked in Assets
Audit Manager Automated Update not returning results

I set up a policy in the Audit Manager to verify the assets in one classroom.  The schedule is set for Every 6 months starting on 5/7/25 and At risk 1 Day before failure to audit.  I know the students logged into the devices but when I look at the Assets:Student Devices Policy tab it shows everyone as Pending Not yet verified.  How do I get it to finalize? 

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D
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TAbuselidze 9707c08 rqsObserver
asked in Other
API to add new parts and existing inventory

Is there a way to use the API to add new parts and/or add inventory to existing parts?

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C
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NBoettcherObserver
asked in Tickets
How to set Location from parent ticket?

We are new to iiQ and have the following scenario: IT needs a new port set up in a classroom and Facilities has to go in and run the cables and set up the physical port on the wall.So in our workflow we would have an IT ticket to do the work and then a sub ticket for Facilities.  I have created a rule to allow this to be automatically generated in Facilities when we need a new port, but I cannot get the Location to populate based on the parent ticket in IT...the location HAS to be already specified in the Facilities ticket or based on who is requesting it or who it is for, which in this case is none of the above.  I just want it based on the parent ticket location chosen. How can I do this?  Is there a workaround using a webhook to come back around through the API and update the Facilities ticket with the correct Location?  If so, what’s the code look like?  I am assuming when the webhook hits the Facilities ticket # is already available and the location is available as data from the p

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JAiello 3501f07 sd13Observer
asked in Assets
Adjust the asset ticket template?

The first line of text on our asset label is right at the bleeding edge of the label.  Some of our Dymo labels are also at the bleeding edge of the printing so the upper half of that first line of text is cut off.  Any way to adjust the template to have the lines of text be printed more towards the middle of the label? 

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J
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BSloan 410dd04 lblesdObserver
posted in Other
Using IIQ for programming changes to software, testing, and implementation

We support Student Information Software for 20+ school districts.  We have a Software support team who determines customizations to make to the software.  And we have a development team that makes programming changes to the software and creates new reports, screens, and database changes.  Is anyone else using IIQ for software development?  If so, what is the best way to send tickets through the phases of software development?  (Analysis, Design, Testing, and Implementation)   We are looking into subtasks and subtickets.  What are others in the community doing for software  change support. 

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J
Contributor
jbartruffContributor
asked in Tickets
Due Dates to include time

We would like to have time added to due dates as this would be useful when scheduling appointments with staff for such things like deploying equipment

162
Kathryn Carter
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Contributor
BHenkerContributor
asked in Assets
Fee Tracker alerts

Hey all,  I was wondering if there is a way to make the Fee Tracker be able warn the Staff that there are still fees to a students account so that it has to be paid before they can hand it in. 

406
EStapf_iiQ
mmickey
Contributor
mmickeyContributor
asked in Assets
Printing Asset tags from mobile app

Is there a way to print asset tags from the mobile app? We are looking at this as a way for our Techs to be able to print an asset tag while walking around a school, instead of having to go back to their office to print off tags after the fact.

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Kathryn Carter
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I.T. tech MayfieldObserver
asked in Tickets
Comments seen by ticket requestor when comment was supposed to be hidden, how?

 

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I
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DMueller 1332fb6 cusd200Observer
asked in Tickets
Create ticket if a user is set to no access with assigned assets?

Is there a way to have IIQ automatically generate a ticket if a user status it set to No Access (disabled), but they still have an asset assigned to them?  We occasionally have staff and students leave the district with their devices and we want a way to have IIQ identify those devices easily and auto generate a ticket for our helpdesk/inventory manager to follow up on.

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D
E
esamObserver
asked in Apps
PowerSchool authentication error

Anyone run into this authentication error when trying to set up PowerSchool?Sorry, we could not authenticate the provided PowerSchool Consumer Key or Consumer Secret. I am doing a copy/paste of the OAuth Credentials directly from the Data Provider Configuration in PowerSchool.The access level for v1 APIs is Read Access.What am I missing? 

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Kathryn Carter
K
kbaileyObserver
asked in Other
Print Event Details

We need a way to print an event including details.  We are a school district and our custodial staff needs to receive a printed copy of building events with the details.  Currently, you can print an event but some of the data is just numbers and letters.  We need a way to print the event and tickets including details.  Please.

151
Melissa_iiQ
JGraham ASDK12
JGraham ASDK12Observer
asked in Assets
Rollout Scout - Batch check in student verification

I’ve been looking into using the batch check in/out feature at our secondary sites. Is there a way to verify, within batch check in, that an asset belongs to the student returning it prior to actually completing the check in process? We recently held our senior reclaim for the year and had some students turn in devices that were not assigned to them. Thanks!

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JGraham ASDK12
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BMaus 9906176 whsdObserver
asked in Users
Moving assets to correct OU in google admin

First time post, hope im in the right section, We are trying to have the Google Device app to put assigned devices in the correct OU but this is for our paraprofessionals. Since we cant create a role named that, the only other clean option is if I can have a filter under “OrgUnitPath Translation Map” that will pull the user from the correct OU and then push the device to that same OU.  At the moment since we dont use parents/guardians role I have a filter put them all their and then have the assigned devices go to the correct OU. Thanks!

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Kathryn Carter
V
VJape 197a903 apsObserver
asked in Tickets
export error .. how to find the log files for the error

I have a error in exporting data from IIQ views. got a error Error! [One or more errors occurred. (Name or service not known)] need to know what is the issue is

303
Kathryn Carter

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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