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  • 102 Topics
  • 429 Replies
103 Topics
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DAdmin 930b818 wilderschoolsObserver
asked in Integrations
Installing Jamf Pro account for access

When installing Jamf Pro, it prompts for a username and password. Should I use my own Jamf Pro login credentials for this, or is it recommended to create and use a generic account specifically for installation purposes?

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ADavis 6209d1b acsd1Observer
asked in Integrations
Fee Tracker Email Notification Doesn't Show Fee

Hi, we have tried every potential solution we have been able to find in the limited support documentation for Fee Tracker, and also by looking through other posts and comments here, but we still cannot get our Customized Email notification for Fee Tracker to list the fee amount, or repair cost. We have tried various dynamic fields when configuring inside the Customize Email tab in the app management in Fee Tracker, but it never has listed the fee in the repair summary. We do want to utilize this email notification to alert departments, and parents of the fees for damaged chromebooks at our institution. Any help would be greatly appreciated on this. ThanksAlbany School District #1 Technology 

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Kathryn Carter
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courtney-longObserver
asked in Integrations
Vanco Integration

We are exploring the Vanco integration for fee management next school year. Our district currently uses RevTrak (which owns Vanco).Questions:Can parents/guardians pay fees directly in IIQ with this integration? Does the integration pull data directly from Vanco into IIQ? What's the differences between using Fee Tracker and the Vanco integration?If your district currently uses the Vanco integration, we'd appreciate your feedback on these questions!

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EStapf_iiQ
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JBarrett 943750d scschoolsObserver
posted in Integrations
Is there a way to disable a Google user account with IIQ

We use Google SSO to set up accounts for both our staff and students. Our SIS app (Infinite Campus) pulls in stuff like courses, grades, and status. But, when these students leave or graduate, their status in the SIS gets switched to inactive. That's all good because we've set up data mappings to change their roles from "Student" to "No Access." This way, we can keep track of the number of students and devices we have throughout the year.The issue we're running into is that IQ isn't assigning the "No Access" role because of a message we get from the SIS sync. It says “This user is inactive, but we can't change the role to NOACCESS because they've still got an active SSO account and the role mapping isn't set up for this app." I've talked to IIQ support, and they're saying that since the best way to make users is through Google SSO, I would need to disable these users Google accounts first.So I'm looking for a way to use IIQ to help me disable these users Google account based on the SIS

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ashleyjObserver
asked in Integrations
Model Mappings - iPad

We have an integration with FileWave. When our iPads are imported in, the model “iPad” shows up in the Model Mappings tab. We currently have it mapped to just Apple iPads. We would really like it to sync with the actual model of the ipads (10th, 9th, 8th generation, etc.) so that we can better track the age of devices. Right now - we have over 3,000 iPads that all say model “iPad” any help would be appreciated. 

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Participant
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SPenland 4671c29 gilmerObserver
asked in Integrations
Getting Custom Fields using API

I currently use a POST:URL: api/v1.0/assetswith a json body of:{"Filters":[{"Facet": "AssetSerialNumber","Value": "<asset-serial>"}]}This works great. I am now trying to get and update the custom field we have which I can see in the response from above: "CustomFieldValues": [ { "CustomFieldTypeId": "long_id_that_im_not_sure_if_i_should_post", "EditorTypeId": 1, "Value": "my value", "IsHidden": false }, ],I’ve tried doing: https://demo.iiqstaging.com/api/v1.0/custom-fields with json value:{"Filters":[{"Facet": "AssetSerialNumber","Value": "<asset-serial>"}]}But this does not work  I am just wanting to get an Asset by its AssetSerialNumber value and then get its CustomField. I’d like to be able to get it and then update it possibility if I need to make changes.

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graeme_godzykObserver
asked in Integrations
Aspen OneRoster sync failing nightly

Hello,Is anyone else experiencing a sync error with Aspen OneRoster csv and IIQ?  We had been using the same zip file containing 8 csv files, but after 12/12/2024 we are now receiving a sync error.  ERROR: Error converting value 11/16/2025 12:00:00 AM to type 'System.Nullable`1[Spark.Shared.Datatypes.Date]'. Path 'Entity.PasswordExpirationDate', line 1, position 3770. Support is saying that the manifest.csv and demographics.csv and this should work, but we had been sending the files over prior to this date without issue.  I also manually removed the files and uploaded via FTP and still received the errors.

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Kathryn Carter
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BStraub greenhillsschoolObserver
posted in Integrations
Knowledge Base alternatives or integrations

Has anyone else struggled with the built-in knowledgebase editor in Incident IQ? It seems to be great for basic how-tos and long step-by-step lists, but the tool appears very incomplete and buggy at times. There are a number of things that we’d like to contribute to the already-large ‘Ideas’ pool that seem like they should be here already. Migrating our KB from Freshdesk has been a visual and functional step down and very difficult to bring over.  That said, how did you handle creating or moving your knowledgebase within Incident IQ? Do you have integrations with paid or free documenation tools that you like, or do you just link your docs out to another platform? If it’s not in an integration, how do you make the most of the editor? In our experience, it’s rather clunky. We favor Google Docs-based documentation because it gives us great formatting capabilities for our end-users, but adding more links and clicks to the user experience isn’t always practical depending on the audience or

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Kathryn Carter
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TCunning 583467e pfisdObserver
posted in Integrations
SCCM - Verfication of user?

Looking for any assistance from another district that is using MS SCCM Devices App successfully for Audit purposes…Support states it has to match on name, but we do not have “names” in SCCM, only ID number.  ID numbers are unique, unlike names.  If you are successful with audit and SCCM, what exact query field are they matching on?

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Kathryn Carter
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CAdmin 1931ef0 frcsObserver
asked in Integrations
NinjaOne API to connect IIQ

Hi, We are just new users for IIQ and I’m hoping to ask fellow IIQ users if one of you have tried to use IIQ API to NinjaOne API to pull the data for asset management rather than doing a manual upload.Thank you in advance.

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Kathryn Carter
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EDuffield 267cd0c lmsdObserver
posted in Integrations
Does anyone use the rules engine with webooks to update Jamf Pro?

I really want to get Jamf more in sync with incident IQ. Some fields are available to write back to jamf by default but others are not.One thing we’re struggling with is device asset statuses and how to handle them when they change. I would love to be able to have a rule(s) to update jamf with the asset’s new status in an extension attribute whenever it is changed in Incident IQ, does anyone have anything like that setup?

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Kathryn Carter
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MLogan 540aba1 shermanisdObserver
asked in Integrations
IIQ to JAMF push data

I no longer see the option in the JAMF app to push data from IIQ to JAMF. Is this no longer a feature, or am I missing a setting?

18718
Kathryn Carter
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sbloomObserver
asked in Integrations
InTune Location Management for Ownerless Devices

Our district has a large quantity of Windows devices in InTune, which are being synced to IIQ. Previously we had the option enabled to update asset location to the user location when syncing. This became an issue for any device that had recently been imaged but had not received a new owner yet, primarily loaner and spare devices that we keep at the district tech office. When updating the location in IIQ, the manually set location would be overwritten by the default location from the sync each morning. Does anyone have a method that is working well to exempt or better manage the ownerless devices, while maintining the asset location sync to user location feature? 

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Kathryn Carter
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HLicea 51023bd misdObserver
asked in Integrations
Getting Ticket SLA through API

I'm using the endpoint /api/v1.0/tickets/slas to retrieve SLA information related to tickets; however, it returns a 500 Internal Server Error when the itemcount is 0.{    "ItemCount": 0,    "UserToken": "",    "RequestDate": "2024-11-27T17:54:54.835596Z",    "ExecutionTime": 348.4801,    "StatusCode": 500,    "Message": "Internal Server Error",    "ServerName": "tickets-00023I",    "ProcessId": 4020,    "Properties": {}}payloads = {    "Schema": "All",    "Filters": [        {            "Facet": "createddate",            "Name": "daterange: 11/27/2024-11/27/2024",            "Value": "daterange: 11/27/2024-11/27/2024"        }    ]}headers = 'content-type': 'application/json','accept': 'application/json'‘authorization’: ‘Bearer’ + key

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Specialist
jclarkSpecialist
asked in Integrations
Anyone else experiencing sync failures with Jamf?

For the last week or so, our Jamf Pro sync has been failing with an “Unauthorized” error. We checked the credentials that iiQ is connecting with, and verified that permissions for the account in Jamf have not been modified.We reached out to Jamf support and were told that they’ve had some recent infrastructure upgrades, and that additional IP ranges and ports would need to be allowlisted by iiQ.My initial hesitation with that answer is that I’d assume someone else would be having the same problem if that is the case - so I’m here to check. Anyone else seeing these failures?  

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PSon 843ede9 miprepschoolObserver
asked in Integrations
How to get ticket ids for all tickets through the API

Hello!I’m working with the incident IQ API, and was able to get the API to work for some get methods, but what I need is a way to get all the ticket IDs through the API, but was not able to figure it out.I’ve been reading through the documentation below, but haven’t found a way to get all tickets.https://incidentiq.stoplight.io/docs/v1/Could someone please help me or point me towards the right direction?Thank you!

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Kathryn Carter
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PSon 843ede9 miprepschoolObserver
asked in Integrations
How to use pagination in the API (for users)

Hi!I’m using this APIhttps://miprepschool.incidentiq.com/api/v1.0/usersfollowing the documentation inhttps://incidentiq.stoplight.io/docs/v1/cf6fa0da7eb82-list-users but I’m getting just the first 20 items.Could you someone let me know how to access the next page? I’m doing something like below (python): params = {    'PageIndex': 2,    'PageSize': 20}try:    response = requests.get(url, headers=headers, params=params) or trying different variations in the params or directly in the url, but not having any luck. Thank you!      

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Specialist
J
Specialist
jclarkSpecialist
asked in Integrations
Intune App overwriting asset tag with device name

So this isn’t making sense to me, but since nobody else has mentioned it I have to assume I’m overlooking something.We previously set up the Intune app to only create devices and update custom fields, just so we could get them pulled in. Like so:  Yesterday, I checked the “Update Asset” box to update the asset and custom fields so that we’re pulling in current usage data, etc. Shown here: That setting alone is causing the Asset Tag field in iiQ to be overwritten with the Device Name from Intune. So lucky me, I’ve successfully erased about 10k asset tags. We can work through that though… I don’t see anywhere in the options that suggests the device name is mapped to the asset tag field, and nothing in this guide mentions it either. I even tried manually setting the asset tag on one device again, and then ran a full sync again, thinking it was maybe a one-time thing… nope. Overwritten again.Intune doesn’t have an asset tag field that I can load these to and map in iiQ, so I don’t know how

25714
Kathryn Carter
SMoore 6774a9 wcskids
SMoore 6774a9 wcskidsObserver
asked in Integrations
Unable to Install JamfSchool App on IIQ

We have been unable to install Jamf School app. This is the message received.. (I can confirm the Network Id is correct). I’ve uninstalled and reinstalled the app… 

211
Kathryn Carter
sestep
sestepObserver
asked in Integrations
Unable to use My Classes to verify assets since permission change

We have been using the My Classes integration with our SIS to allow teachers to verify student Chromebooks. Since we were rolled to the new site permissions, teachers are unable to complete the verification (it just spins and doesn’t allow you to continue).  I’ve been told by support that the site unification for staff and agents has resulted in some behind the scenes permission changes.  In order for teachers to now verify assets, they need “edit” permission for assets.  Obviously, we do not want staff to have full asset edit permission.  It appears we need to elevate this to IIQ developers to give staff permission to verify, but not to edit details. Has anyone else who is using device verification experienced this?

15416
rsaeks
D
dmanzyukObserver
asked in Integrations
Need help with using {Asset.x} variables with webhook during ticket creation rule

Hello, I wanted to ask if it is possible to be able to use the {Asset.x} data point variables in webhooks to send to a google chat when a ticket is created, or is it only limited to {Ticket.x} variables?This is the webhook code I am using:{  "cardsV2": [    {      "card": {        "sections": [          {            "widgets": [              {                "decoratedText": {                  "icon": {                    "materialIcon": {                      "name": "devices"                    }                  },                  "topLabel": "Device Model:",                  "text": "<b>{{Asset.ModelName}} || {{Asset.ManufacturerModelName}}</b>",                  "wrapText": true                }              },              {                "decoratedText": {                  "icon": {                    "knownIcon": "DESCRIPTION"                  },                  "text": "<b>{Ticket.IssueCategoryName} > {Ticket.IssueTypeName}</b>"                } 

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J
Specialist
JCollinsMPS
JCollinsMPSObserver
asked in Integrations
PowerSchool plugin following PS Version 24.10

This is a general question in regards to changes being made on PowerSchool’s end regarding 3rd party plugins that access via the API.Recently PowerSchool users received an email from the CEO regarding non-partner plugins. The short of it is, if PowerSchool doesn’t view how data is being handled from a 3rd party as secure they may block that access. There is a lot of ambiguity here. IncidentIQ is not a partner vendor, or at least not listed as one. So for IncidenIQ staff, are you aware of this? If so, what are your thoughts and suggestions?For PowerSchool users who have upgraded to 24.10, have you noticed any issues with the IncidentIQ plugin?We have not upgraded yet as we want to ensure there are no issues with our integrations.

663
Kathryn Carter
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Integrations
One Roster SIS integration: Status tobedeleted

We have an SIS Integration (Rediker Admin Plus) using One Roster. I’m trying to cleanup our users and  I’m finding there are many that have a status of “tobedeleted”. See the image below. The issue is nothing happens with these users (parents and students) and I cannot find a way to delete them. The “Delete User” option is not available in the “Actions” menu. Does anyone have any insight on this?

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A
Participant
A
Participant
AMeyer Greendale SchoolsParticipant
asked in Integrations
Jamf school sync failure

I just went to push a Jamf sync and noticed last night’s sync did not run.The error iiQ is reporting is:  [ GET ** instance name** -- (79.0145 ms) ] {"error":{"code":401,"message":"Version not supported","extra_message":"Illegal version (0)"}}I read through the knowledge base article for setup, and everything looks correct. I copied/pasted the API key just in case one of us had edited that, but no change.

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Kathryn Carter
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BKussmann 573a14c yubacoeObserver
asked in Integrations
Username not updating in IIQ after changing a name in Active Directory.

We changed a name in our Active Directory users list to reflect a name change and see the changes on the Local AD/Cloud AD Azure/Intune but the username in IIQ is the original name before the change. We would prefer not to have to delete the user and remake to keep the ticket history.  Tested sync in the IIQ apps and things appear to be working on that side.  This issue is preventing the user from logging in using the Azure SSO link. 

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