We’re just starting with IncidentIQ and we’ve attempted to set up our SSO with Google.
But every time that I try to login with my google account as an agent, I get an error that states that I’m unable to login:
Login failed: That user is not set up in Incident IQ.
[Email: [myemailaddress@schoolsite.com], UserId: 102499456635899842209, ETag: ]
I’m in as an agent and the SSO authorization looks to be ok as it’s all green check marks when we look at it as the district admin in the configuration of the Google SSO application.
We’ve also tried to login as a student to see if this works as well and get the same error. That the user is not set up in Incident IQ despite being in the Student user role and Google SSO being enabled in the google admin panel for the entire district.
