Skip to main content

Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 457 Topics
  • 1,932 Replies
457 Topics
D
DAdmin 833b73b nacisdObserver
asked in Assets
Questions about what is the best practice for showing devices are off for repair?

At my district when we can’t fix a problem in house we send the device off for repair. What is the best way to show that these devices are at the repair location. Is it to make a repair location and assign those devices to it or is there a better way? 

366
A
Participant
T
TCunning 583467e pfisdObserver
asked in Assets
Verifying in My Classes Data?

I see how the Verifying Assets Through My Classes works, but I have a few questions. First, our secondary students are the ones that are 1:1 with the devices.  If we ask teachers to do a check, they only seem to see the results of the “audit”. The next teacher does not already see that it was verified and we as the technology team cannot see that the teacher has done the process?  Do I have a permissions set wrong somewhere?  The very very light green background (needs to be darker!) lets the teacher know at a glance they have already verified the student’s device, but no one else can tell that.  Reports?  Permissions?What would be good for these Chromebooks would be that if we have Google Verification turned on, that the device shows it as Verified on that screen and if it shows Failed due to no logins or wrong logins, then it would show visibly so the teachers can know which students we really need them to talk to.

7912
A
Participant
D
DMueller 1332fb6 cusd200Observer
asked in Assets
Set permissions to only be able to see assets at a specific location

Is there a way that we can set permissions, at least for editing assets, for a user to only be able to edit assets at the same location as them?We will be using our librarians to check the devices in and out to students.  They won’t be traditional agents, they will be more like super staff.  They will have staff permissions with the ability to check assets in and out.  If possible we would like them to only be able to edit assets at their site.  Setting their global permissions is easy enough, but we were hoping we could make in more granular so that they are only able to edit assets at their location.  If they need to edit assets at a different location they need to go through the tech department, etc.

212
D
M
MDashoff 140a3a1 redlandsusdObserver
asked in Assets
Device Category

I’m trying to create a new device category, but can’t find where to enable that.  

213
CDay_iiQ
D
DAnkney 3834d85 sbacObserver
asked in Assets
Audit Manager Automated Update not returning results

I set up a policy in the Audit Manager to verify the assets in one classroom.  The schedule is set for Every 6 months starting on 5/7/25 and At risk 1 Day before failure to audit.  I know the students logged into the devices but when I look at the Assets:Student Devices Policy tab it shows everyone as Pending Not yet verified.  How do I get it to finalize? 

385
D
J
JAiello 3501f07 sd13Observer
asked in Assets
Adjust the asset ticket template?

The first line of text on our asset label is right at the bleeding edge of the label.  Some of our Dymo labels are also at the bleeding edge of the printing so the upper half of that first line of text is cut off.  Any way to adjust the template to have the lines of text be printed more towards the middle of the label? 

222
J
B
Contributor
BHenkerContributor
asked in Assets
Fee Tracker alerts

Hey all,  I was wondering if there is a way to make the Fee Tracker be able warn the Staff that there are still fees to a students account so that it has to be paid before they can hand it in. 

406
EStapf_iiQ
mmickey
Contributor
mmickeyContributor
asked in Assets
Printing Asset tags from mobile app

Is there a way to print asset tags from the mobile app? We are looking at this as a way for our Techs to be able to print an asset tag while walking around a school, instead of having to go back to their office to print off tags after the fact.

71
Kathryn Carter
JGraham ASDK12
JGraham ASDK12Observer
asked in Assets
Rollout Scout - Batch check in student verification

I’ve been looking into using the batch check in/out feature at our secondary sites. Is there a way to verify, within batch check in, that an asset belongs to the student returning it prior to actually completing the check in process? We recently held our senior reclaim for the year and had some students turn in devices that were not assigned to them. Thanks!

282
JGraham ASDK12
A
Participant
akorkishkoParticipant
asked in Assets
Assets Map - Linking by Room

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

2559
Kathryn Carter
G
GLimperis 99322d9 lowellpublicObserver
asked in Assets
Staff Sign Off form

Is there a way in IIQ or Asset Manager to create a form stating what assets are assigned to a staff member and have them digitally sign attesting to the fact that they do have these devices assigned to them and or create a form also that they can sign off on attesting that the returned the devices apon leaving the district. 

272
Kathryn Carter
M
Participant
MattHenryParticipant
asked in Assets
Set DateTime Custom Field to Blank

I created a custom field that can be used to keep track of a specific date and time for an asset. I do not see a way to clear that value on the asset when it is no longer needed. Am I missing something or is there really no way to set it to blank once you set that field?

191
Melissa_iiQ
I
iljared98Observer
asked in Assets
Updating Asset via API

Does anyone have a payload to unassign an asset from a user, along with setting the verification date? I’m able to pull information from the API for a device but am having trouble updating fields on said asset.

364
bclark
Mentor
MReid 777163d nbpsnj
MReid 777163d nbpsnjObserver
posted in Assets
Cart models in districts

Hello,Does anyone else in here have a cart model in their district?  I am currently trying to match our mappings to our Google OU’s .  I want to suggest that our Google Admin Console has to have an OU for every room that has assets in a cart for our schools, if they currently use them.  For example, one of our schools has 17 carts for 17 rooms.  My suggestion is for the OU to look like this, so i can map it in IIQ the same way.Chromebooks>School Carts>LN Carts>LN-103Chromebooks>School Carts>LN Carts>LN-104Chromebooks>School Carts>LN Carts>LN-106etc.Any help will be welcomed.

305
JRood 877c5a lvpioneers
Contributor
A
APalma 9672016 weldre5jObserver
asked in Assets
Labels: How to print to label sheet?

Hello all,I have a questions regarding Asset Label printing. I have seen a lot of teams using Dymos as the primary way to print these labels. Does anyone use Avery 5160 label sheets? If so how do you get those labels from the iiQ export into the template via word, docs, etc? Any help would be amazing!

403
JRood 877c5a lvpioneers
Contributor
R
RWallace 1003c91 smithvilleObserver
asked in Assets
Assets Lite vs Assets. What is the difference?

We have Assets Lite not the full version of Assets.  What can I not do that I can if we had the full Assets?  

542
R
C
CWeber 4976289 casdonlineObserver
asked in Assets
Exporting multiple barcodes on a page

Is there a way to export asset barcodes for multiple students on one page? 

424
Melissa_iiQ
G
graeme_godzykObserver
asked in Assets
Tracking software subscriptions

Hello,Is there a way that IIQ can track the following information for software/online subscriptions?  Name, Vendor, Purchase/renewal cost, purchase date, subscription start date, subscription end date, number of licenses, cost per license and responsible party?  I know I can set up automatic rules to alert on an expiration date, but would like to move all of this info off of my spreadsheets and use IIQ for all inventory, hardware and software.Thanks!

522
G
G
Greg TObserver
asked in Assets
Add fees to the ticket while using the mobile IIQ app

Are there any plans to add a section where after the device is checked in for damage that we can add fees while using the IIQ Mobile app version? I have checked both the iOS and Android version.

171
Melissa_iiQ
S
SPenland 4671c29 gilmerObserver
asked in Assets
Filter assets and only return back Asset Status = "In Service"

(API) How can I do a query and only get back “In Service” assets? I know how to do the query but cannot seem to figure out how to do the filter.

645
J
Specialist
I
IYork 8209f0e rqsObserver
asked in Assets
Creating new Models by API

Hello, I would like to push the information regarding new models directly into incidentIQ from our Purchase Order lines, and thereby skip the step of requiring my office manager to do the process manually of inputting the new Model information. Does the API support creating new models like it does creating new Assets?

263
Kathryn Carter
N
NSmith 5973d4f unit5Observer
asked in Assets
Assigning asset status based on who is checking the item in/out

I’ve been messing with this for a bit today.  Basically we have our IT staff and 1:1 Building Point of contacts.  The 1:1 poc checks in/out devices and creates tickets for 1:1 issues at the buildings.  I want to make it so if an asset is checked in at the school, it sets the status to “In School Storage”.  I would then like to make it that when an IT worker checks it in, it sets the location to the IT warehouse and then sets the status as “In Storage”.  I could do it if I could make different asset rules based on the role of the person doing the work but it seems when I choose role, it’s the role of the owner of the asset not the person doing the work.  This will be our first collection with IIQ and I’m trying to figure out a good flow as we’ll be collecting 7000+ chromebooks from our Junior HIgh and High Schools.  Anyone have any ideas?

504
FGonz
A
AHoskins 7833f48 chindyObserver
asked in Assets
Updating an Asset on sync from Google Devices

Good morning! I am trying to create a rule that when a device is in a specific OU in Google Admin, it updates the device to “In Storage”. I am able to do this easily. My question is is there any way to make it update when Google Devices syncs overnight? I have the rule set to “On ‘Updated’”, but it does not update after a sync. Do I have to manually update it for that to work?

253
A
E
EJordison 907f9c6 rockcastleObserver
posted in Assets
'Print Asset Label" Stopped Printing Landscape

When I attempt to print asset labels through IIQ, I am unable to get them to print landscape, rendering them functionally unusable.This is a new development, as it worked correctly before the weekend.This is happening to not just me, but everyone in the department who tries to print asset labels.It is not an issue with my settings or the device, as labels print correctly in landscape in every other instance, including other Chrome locations and in the Dymo application. When I choose to Print Asset Label, I am not presented with the option to adjust the orientation of the print job. Even when I choose to “Print using system dialog...” and ensure that landscape is selected, the label still prints incorrectly. As mentioned, this worked correctly just 3 days ago, but now is nonfunctional.  Is this the result of an IIQ update?Any help would be much appreciated.

33925
sestep
D
DShoemaker 933f3a9 rcboeObserver
asked in Assets
Daily check in/out history

I would really appreciate a feature where you could check a box perhaps on the check in/out screen and see a the full history of devices checked in/out for the day. As it is, as soon as you navigate away from the check in/out page, the history erases and you can’t see prior check outs for the day. Even a report option where you can see check outs for a given day would be helpful as well. 

152
Kathryn Carter

Badge winners

Show all badges
Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316