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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 470 Topics
  • 1,995 Replies
470 Topics
J
Participant
jo.cpaParticipant
asked in Assets
Custom Fields - with Filters?

We have multiple users that have the same permissions, but are seeing different abilities to apply a Custom Field as a Filter.  Notice how Custom and Application are missing from the second screenshot.Anybody else experiencing this?  

60
J
Participant
A
ALopez 6208534 alamosa
asked in Assets
Custom Fields not loading

The custom fields in my asset views are not loading.  The custom fields are also not showing up in the bulk “Set Info” menus.

333
Kathryn Carter
nathaniel_lindley
Participant
nathaniel_lindleyParticipant
asked in Assets
Filter Devices by OS Version

We are starting our migration from Windows 10 to Windows 11 on devices.   We have created Views of the laptops eligible for the upgrade for a building and want to also filter by the OS version.  Currently we import Windows devices with SCCM integration (Windows 10) and will be integrating with Intune when they are upgraded to Windows 11.   the SCCM app pulls in the “OperatingSystem: Microsoft Windows 10 Education" but I can’t seem to map it to a custom field or use that as an attribute to filter views by.   I’m workking with IIQ ssupport to see what is possible.  Does anyone else filter Windows devices by Operating system? 

1089
J
Participant
I
iljared98Observer
asked in Assets
Updating Asset via API

Does anyone have a payload to unassign an asset from a user, along with setting the verification date? I’m able to pull information from the API for a device but am having trouble updating fields on said asset.

566
Kathryn Carter
lpreedom
Contributor
lpreedomContributor
asked in Assets
IIQ Assets Not Working.

Is anyone else having issues with IIQ? I can’t even put a help ticket in. I can’t see any of the assets we have in our district.

14411
Kathryn Carter
B
BClark 7201f5e kippneworleansObserver
asked in Assets
Printing Asset Labels

Hi, I need to print Asset labels with the Serial Number and not the Asset tag. Is this possible? Thanks in advance.  Brandon

254
T
E
ebloomfield33Observer
asked in Assets
Best practice for assigning classroom technology to teachers

Would like to know how you assign devices to teachers.  In my building I like to assign not only the district provided laptop to the teacher but the other tech devices in the classroom.  They have a monitor, Airtame streaming device, Epson projector and phone in the classroom.  I do this because if they need to create a ticket for lets say the projector it already has them as the owner and makes it quicker to submit a ticket.  One issue someone on our team has brought up is when teachers move classrooms.  This would require us to make those changes or else they possibly could be submitting tickets for devices in the wrong room.  Is there anyway to set a device owner as lets say the room.  Does anyone have something they do that seems to work well.  My concern is that it would take more steps for a teacher to put in a ticket for one of those devices since they aren’t the owner.  Would quick tickets work?  Thank you

695
JMcMillan_iiQ
D
DAdmin 833b73b nacisdObserver
asked in Assets
Questions about what is the best practice for showing devices are off for repair?

At my district when we can’t fix a problem in house we send the device off for repair. What is the best way to show that these devices are at the repair location. Is it to make a repair location and assign those devices to it or is there a better way? 

1808
D
D
DJones 263fde7 wwusdObserver
asked in Assets
Mass batch check in via CSV

Is there a way to do a “mass” batch check in via importing a CSV or any other way? For example we have a list in a Google Sheet of 125 6th grade students asset tags. Is there a way I can drop them all in or do I have to still scan devices individually ?  Thanks in advance! - Dusty

412
EStapf_iiQ
J
JSanders 397a803 rbbschoolsObserver
posted in Assets
iiQ Asset Pages Not Loading

Is anyone experiencing issues when trying to pull up an asset and the page appears blank/won’t load the asset details?

325
Kathryn Carter
J
JGibbons 7231447 tsdObserver
asked in Assets
change asset custom field value via API?

I’ve built a middleware API to manage device management workflows when devices are checked in and out with more control/flexibility than webhooks currently provide.Looking for a way to meaningfully report information back to users from my API, I have two ideas: Asset Custom Field: does the API provide a way to set the value of a custom field for a particular asset? If so, then I could update this custom field with response/error information when a webhook triggers my “bridge” API. Asset Timeline: is there a way to add items to an asset’s timeline via the API? If so, then I could add things like “device successfully configured in the MDM” to an asset record.If neither of the above is an option, has anyone else done this sort of thing and have other suggestions?​​​​​​​Thanks!

202
EStapf_iiQ
A
AMoore 2602d20 husd22Observer
asked in Assets
Asset Report that includes verified by

We are looking for a report that includes “Verified By”

454
VCollins_iiQ
J
JAiello 3501f07 sd13Observer
asked in Assets
Adjust the asset ticket template?

The first line of text on our asset label is right at the bleeding edge of the label.  Some of our Dymo labels are also at the bleeding edge of the printing so the upper half of that first line of text is cut off.  Any way to adjust the template to have the lines of text be printed more towards the middle of the label? 

545
Kathryn Carter
D
DE SysAdminObserver
asked in Assets
Do NOT sync AssetID from Google, but Sync other Data

I have made a view of devices, have a python script calling API, dumping to a csv, then using GAM to push the Asset Tag and other data to Google Admin Console’s AssetID field. While this works, there is a gotcha. On the next sync of IQ, IQ will pull in the new Asset ID from Google and make that the new Asset Tag. The new AssetID that gets built in Google looks like this:That way the information displayed on the sign in screen of the Chromebook has all that relevant information.Ok, no big deal, looks kind of nice. Well, the issue is, if that device is handed to someone else, the script pulls in the current device name (old student) and appends the new information. This is because the Asset Tag contains all that info, and the being I am using the Asset Tag field in IQ to help build the Asset ID field in GAC, it now has way more info that it needs. This is what it looks like now that I changed the Asset Status so that it goes into a different view that is not Summer Math: To combat this,

314
JustinRaynor_iiQ
K
KSmith 6409d72 agcharterObserver
asked in Assets
Export Models/Model Categories

I’m currently in the midst of cleaning up our Models/Model categories. I am hoping to find a way to export our existing Model Categories to a spreadsheet, associate those categories with their models within the spreadsheet, and then link the overall Model Category/Models to their associated Issues/Resolution Actions which I have already created in separate spreadsheets. Currently I have over 600 enabled Models and over 120 enabled Model Categories (hence the need for cleanup). Does anyone have a tip on how to export this as a .csv so I don’t have to type out and organize 600 rows/columns?

987
Hannah Bailey
M
MDashoff 140a3a1 redlandsusdObserver
asked in Assets
Device Category

I’m trying to create a new device category, but can’t find where to enable that.  

525
LWoods_iiQ
T
TCunning 583467e pfisdObserver
asked in Assets
Verifying in My Classes Data?

I see how the Verifying Assets Through My Classes works, but I have a few questions. First, our secondary students are the ones that are 1:1 with the devices.  If we ask teachers to do a check, they only seem to see the results of the “audit”. The next teacher does not already see that it was verified and we as the technology team cannot see that the teacher has done the process?  Do I have a permissions set wrong somewhere?  The very very light green background (needs to be darker!) lets the teacher know at a glance they have already verified the student’s device, but no one else can tell that.  Reports?  Permissions?What would be good for these Chromebooks would be that if we have Google Verification turned on, that the device shows it as Verified on that screen and if it shows Failed due to no logins or wrong logins, then it would show visibly so the teachers can know which students we really need them to talk to.

10114
Hannah Bailey
M
Contributor
mwhiteContributor
asked in Assets
searching iiQ for the Google ID pulled from Google sync

Is there a way to search for a Google ID under assets in Incident IQ? The Google ID is pulled from the Google Admin sync with Incident IQ.  

211
Melissa_iiQ
JRood 877c5a lvpioneers
Contributor
JRood 877c5a lvpioneersContributor
asked in Assets
Missing Bulk Actions

So I have an asset view of all of my remaining devices.  It seems like bulk action items are missing when selecting “All” but if I select all of the assets on a page the options are there. Here is a screenshot of the options when selecting everything on the page.  When performing bulk fee option I am given the option to select all of the items in my view or just what I have checked already.  But when we click the select all items option on the page we lose almost all of these bulk actions.  I don’t know proper place to post this or if I should open a support ticket.  Would be nice to be able to have all of the bulk actions when I select all. 

271
EStapf_iiQ
D
DMueller 1332fb6 cusd200Observer
asked in Assets
Set permissions to only be able to see assets at a specific location

Is there a way that we can set permissions, at least for editing assets, for a user to only be able to edit assets at the same location as them?We will be using our librarians to check the devices in and out to students.  They won’t be traditional agents, they will be more like super staff.  They will have staff permissions with the ability to check assets in and out.  If possible we would like them to only be able to edit assets at their site.  Setting their global permissions is easy enough, but we were hoping we could make in more granular so that they are only able to edit assets at their location.  If they need to edit assets at a different location they need to go through the tech department, etc.

302
D
D
DAnkney 3834d85 sbacObserver
asked in Assets
Audit Manager Automated Update not returning results

I set up a policy in the Audit Manager to verify the assets in one classroom.  The schedule is set for Every 6 months starting on 5/7/25 and At risk 1 Day before failure to audit.  I know the students logged into the devices but when I look at the Assets:Student Devices Policy tab it shows everyone as Pending Not yet verified.  How do I get it to finalize? 

415
D
B
Contributor
BHenkerContributor
asked in Assets
Fee Tracker alerts

Hey all,  I was wondering if there is a way to make the Fee Tracker be able warn the Staff that there are still fees to a students account so that it has to be paid before they can hand it in. 

486
EStapf_iiQ
mmickey
Contributor
mmickeyContributor
asked in Assets
Printing Asset tags from mobile app

Is there a way to print asset tags from the mobile app? We are looking at this as a way for our Techs to be able to print an asset tag while walking around a school, instead of having to go back to their office to print off tags after the fact.

91
Kathryn Carter
JGraham ASDK12
JGraham ASDK12Observer
asked in Assets
Rollout Scout - Batch check in student verification

I’ve been looking into using the batch check in/out feature at our secondary sites. Is there a way to verify, within batch check in, that an asset belongs to the student returning it prior to actually completing the check in process? We recently held our senior reclaim for the year and had some students turn in devices that were not assigned to them. Thanks!

322
JGraham ASDK12
A
Participant
akorkishkoParticipant
asked in Assets
Assets Map - Linking by Room

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

2659
Kathryn Carter

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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