Assets

Is there a way to match asset location to assigned user location?

Has anyone had any luck adding an asset to an existing ticket using the API? I have no issues creating the ticket and the asset via the API but have not found the right endpoint or process for adding the Asset to the existing ticket. Thank you!

Is there a way to bulk update the Specific Location field for assets? When editing an asset’s details, there’s a field called Specific Location under the Room section. I’ve been using this field to record the Chromebook cart number where the device is stored.I know how to bulk update the Room information, but I haven’t been able to find a way to bulk update the Specific Location field.Ideally, I’d like to filter assets by serial number, update their Room, and enter the cart number in Specific Location — all in one batch process. This would save a lot of time compared to updating each asset individually.

Georgia SB 369 – Parts, Repair Costs, and Break/Fix Reporting Our district is preparing for SB 369 technology reporting requirements (O.C.G.A. § 20-2-1018). Starting in 2027. This new law covers educational technology over $100, including computers, tablets, interactive whiteboards, and related hardware/software. Georgia school systems must report the following information for the previous school year:• Total technology devices in operation • Break/fix rate (Need Help with this)• Devices requiring repair • Devices repaired or left out of service • Total repair/replacement costs (How do i get info for items repaired multiple times)I'm working with my IIQ CSM but also seeking input from the community. The biggest hurdle will be determining the  Break/fix rate for any device needing repair before the manufacturer’s lifecycle ends due to damage or failure not covered by insurance.We’re looking for the best way to configure Incident IQ to enter and export the required data for an annual rep

Our district is brand new to iiQ this year and need to be able to rapid scan current inventory to check for inventory accuracy.For example; I checked in all of my Chromebooks during EOY collection. Now I want to rapid scan them all again to make sure they all scanned in correctly. But I can't find anywhere in iiQ where I can just do a rapid scan of current, mostly checked in inventory without having to manually clear the field to scan the next barcode. This is extremely time consuming as I have around 2,000 Chromebooks in my office. I just want to be able to re-scan inventory at any given time without having to clear out the scan field after every barcode. Is there a way to do this? I’m not an admin, just an agent with limited permissions. 

Hi All,   Is there a way to view or run a report for Students that do not have an assigned device  ( Chromebook ) yet. Please advise. Thank you in advance and have a great one!-Cesar

This is via the Google Devices app.I created several Asset Statuses and Mapped them under the General Settings tab. However, active devices are showing up as Deprovisioned/Disposed, and I’m not sure why.  I have reauthenticated the app, pushed data, and run a sync, but active devices are still showing in IIQ with the incorrect asset status.

We have just partnered with Incident IQ and are trying to figure if it’s possible to create a 4 digit Asset Number?We have a 4 digit system that we can upload via CSV but going forward how do we generate the same sequence in IncidentIQ? 

Hello, I have a .csv file with key information such as serial number, asset number and Owner School ID. I need to update these assets with the new owner information (Owner School ID) in bulk.  How do I go about doing that? Thanks.

An Unassigned device is just that… unassigned.Why wouldn’t Previous Owner ignore an “Unassigned” and retain the actual Previous Owner?We need this for backtracking and reports.Unassigned is NOT an Owner.Does anybody have any thoughts?Our typical process is Owner uses device, device is returned and Unassigned/Check-in, then device gets reissued to an Owner again.With this process, we lose the 1st Owner information.  It doesn’t make any sense.

Hello! Quick question for the group - How do you handle things like desktop phones, SMARTboards, and the OP modules that are usually in the back of the SMARTboard.  Do you assign these users or just assign them to the room and flag them as a facility device? We are currently rebuilding our inventory and wondering how others handle these items.

Can someone help me out? I’m having a heck of a time with my asset data. Push Data has worked for me in the past. I have uploaded a few CSVs and ran a full sync beforehand and afterwards. All of my Data in IIQ is good, but I can’t get data to go back to Google. Everytime I do, it just goes from 0 to 100 and syncs nothing to Google. I have Annotated Location and and Annotated User set to flow to GoogleDeviceData in one direction, and I have cleared my cache and I have removed and re-added my authentication token, then reauthenticated, all looks good. But it just won’t work and I need the updated data in Google Admin and Getter. Is there anything else I can try?

It has been requested by our Student Success Coordinator that we begin tracking the headphones used for testing. The goal is to maintain an inventory of available headphones and monitor their distribution during testing periods.Currently, many of the headphones we have on hand have limited identifying information, and in some cases we may only know the brand name. The coordinator would like a system that allows headphones to be checked out to teachers and staff during testing and tracked over time. This would make it easier to determine where a set of headphones is located and identify who last had them if they become damaged, lost, or need to be removed from inventory.Please let me know if you have any suggestions for the best way to implement this process.

We are familiar with and have been using custom fields for the InTune WiFi MAC addresses for some time now.  We are able to easily report on this information.  We are now wanting to report on the ethernet MAC addresses for desktop computers, and can’t see to find a relevant option in the InTune available fields in the integration app.  For example, both JAMF and Google Device apps have both ethernet and wifi MAC address information available.  Any ideas?  Does this feature just not exist? 

Is there a way to update custom fields (or any field) in assets with information from a CVS file? We have assets already in our system and a making changes to their information, in a custom field. I do not see where I can have that information update; specific information for each device, specific to that device from the CVS file.

Submitted on behalf of ​@BTefft 7034f23 tps: We are trying to get it set so teachers can verify a device without having edit asset permissions. However after reading this:https://community.incidentiq.com/integrations-73/unable-to-use-my-classes-to-verify-assets-since-permission-change-4312 We do not see the option to set verify asset in permissions and we also do not see the option in site options to toggle edit and verify as separate.

How can we send an email to a Parent using Rules to alert the parent that the Student has not used the Chromebook for 21+ days?There is no option to send to the Parent. 

I’m trying to apply the Asset Recent User Mismatch filter to an Asset View of Chromebooks that I’ve created and the results returned are far greater than I was anticipating. Does that filter pull only the most recent user to login on the device or does it pull all users that have logged in at some point?

We are using storage tracking for the first time and I just found where I could set some rules up for next year.  This year, we just checked them in and In Storage was sporadically setting.  Most of them stayed In Service.  Yesterday I created a view and set everything that was in a storage location to “In Storage”.  This morning, almost all of them have been changed back to In Service.  Am I missing something?

We have a Dymo 450 label printer and I’m trying to get it to print asset tags for our laptops. Major problem is that the labels are not printing properly, it’s cutting off the QR code we’re trying to print on them and there is no way to “nudge” the print over a few mm to have it fit.What settings should I be using to get this set up correctly?

How do you keep record of the condition of student devices? I want to be able to record if a device is in Excellent, Good, Fair, or Poor condition to help me figure out which devices need to be replaced early or reassigned to lower grade levels. We have the assets module but I don’t see an option to document asset status in the verification. Am I missing it or is it not a feature. Does anyone have a workaround for this?

Good afternoon Team, Question.  Has anyone else experience their custom asset labels not working this morning?  I tried printing some labels out, and I notice our whole label was different.  There is also a message under admin, site options stating that “Your district has a custom asset label created by Incident IQ. If you would like to use the asset label designer, please contact customer support to reset your custom template.”  I opened a ticket about this issue (6600) and the ticket has been claimed but I haven’t heard anything back yet since 11am EST.    

Does anybody have a method to Follow an Asset?Example, we have (6) locations.  Sometimes, a Parent/Staff will have a Student tech device that is expected to be returned or involved in a ticket.We don’t want a Rule to get notifications on ALL Asset changes.  We just want the ability to Follow an Asset.  So, if we are expecting something… we can get notified when it happens.  Like, the Parent/Staff returns it at one of the school locations… it gets Checked In (which those Rules don’t work very well to begin with… but we don’t want notifications for All).If there was an option to Follow an Asset, then an Agent/Team expecting something to change with an Asset can just be notified specifically.

Summary of IssueWe are encountering an issue where barcode scans intermittently lose the first 1–3 characters when scanning into Incident IQ web search fields (asset search, ticket search, etc.).This behavior occurs across multiple barcode scanner vendors and models when used with Incident IQ only. The issue is not observed in native applications or on other websites.EnvironmentApplication: Incident IQ (web) Browsers affected: Google Chrome Microsoft Edge Browsers not affected: Native Windows applications (e.g., Notepad) Operating System: Windows (managed device) Scanner types tested (with issues): Netum NSL8 (2.4 GHz RF HID, no speed adjustment) Tera 1D scanner (HID, no transmission speed adjustment) Tera 2D scanner (HID, no transmission speed adjustment) Scanner types tested (no issues when configured): Nadamoo scanners with adjustable transmission speed / inter‑key delay Input Method: USB / RF HID keyboard emulation Barcode Types: Standard asset barcodes (1D and 2D)Observed B

We are in process of getting started using incident IQ. I am having a heck of a time getting the label printing process together. I have a Dymo 450Turbo and I cannot find a nice, durable label to use. Does Incident IQ have a durable laminated label they sell? Thank youKathy