Assets

Hello, curious if there is a way other districts handle this.I have an audit setup for our checked out 1:1 student Chromebooks that looks for most recent user matching owner. The trouble being, when a student changes their name they get get a new email address to match the new name and their old email becomes an alias in Google (it still is all under the same profile in Google technically). This means IIQ now has a new email for them in their profile.The issue I am seeing is the audit fails because it still sees them using their old email as most recent user (which IIQ does not tie into the existing profile that now has a new email).Outside of having students remove old profiles from a ChromeBook and sign in under their new primary email are there any other solutions?

I have a group of laptops of different models that we use as electronic hall pass kiosks.  I thought I’d create an asset group but the models are not the same.  They only share location and their purpose as kiosks.  How can I group them so I can view them all?  Thank you.

Is there a difference between editing an asset and clicking “Unassign” under owner versus going to “Assets” → “Check In / Out”?

Hello,I’m looking for documentation, knowledgebase and/or instructions regarding the SFTP option in the Export tab of the View Designer as I can’t seem to find anything regarding it.My goal is to export views from iiQ into our SFTP server in order to access within our database. I’d like to confirm that I’ve set up our credentials properly and also have an actual time as to when the view exports each day.Ideally, I’d like to be able to set the SFTP export schedule myself, but it would at least be helpful to know when the export happens instead of just “each day”.I’ve included a screenshot for reference. If there is any other information regarding the SFTP Export, I’d be happy to receive that.Thank You,Jessica

Hello, We currently have Teaching staff setup to view assets only assigned to students that are rostered to their classes/classrooms.  They have resently come across some issues checking devices that are left around the classroom that are not assied to their rostered students so they cannot see the device/s.     Is there a way in the Asset Explorer permissions to give them access to say all chromebooks at their assigned location only and not see other assets that are in the Asset Explorer? Thank you.Jason

Is it possible to send emails on a schedule where users with devices checked out to them receive an email with a list of all the devices they have checked out?  I don’t want to spam teachers with 30+ individual emails, 1 for each device they have checked out.

Asset still shows previous user as the owner of the device even after it has synced with Jamf. All info is entered and correct in Jamf. How do I make it so Incident IQ updates the device owner as well?

Is anyone else having issue adding image to added models. I added a number of models for our environment and want to start adding images to them.  I noticed two things It is allowing me to add the image but when I hit the Save button. It does not do anything. It is allowing me to add the image but the Save button is disabled. There is no issue when I am adding the image while adding the model. Thanks in advance

Is it possible to search by Specific Location?

I want to use IIQ for our Federal and State Inventory, which we conduct twice a year.  I would like it to be very similar to the Destiny Library Manager program. We have thousands of items to account for. I want to be able to scan each item consecutively and have the item marked as "Accounted For" to confirm what's physically in the building. For reconciling and addressing discrepancies, I would also need to be able to run reports for everything scanned, so that any missing items can be flagged for replacement, written off, or left pending in case they are found later.

Is there a way to send comments to the person you are asking to approve a ticket?  Or do they have to be agents to read the whole ticket? !--a=1-->

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

What is the best way to know what assets were not returned at certain point? For example, right now, I’d like to know what assets that were checked out last school year to a student, were not returned as of today.Also, if I look at the Timeline of a specific asset, I can see when that asset was assigned to a user, but I have not found a way to include that information as a Column or in an Export. Is that possible?

When filtering tickets, is there a way to granularly list an assets location in a column?  For example, I dont want to know just what building it is, I want to be able to list the room as well.  When I bring devices back to our tech department for repair, we put them in a specific room in the tech department.  I wish I could see that in a ticket list.  I would like to be able to see if an asset is here at the tech department at a glance in a ticket list.  If the asset has a balance, I can list that so that I can look at that at a glance.

Good morning!  I’ve been trying to figure out how to set device Asset Status to ‘In-Service’ status when they are logged in but have an Asset Status of ‘In-Storage’ My goal.. if something is In Storage, but is actively being used, I’d really like it to be In Service.  Can anyone tell me how to make this happen, and if it’s a bad idea, tell me why? Thanks all!  !--a=1-->

How do I move model categories to a new category? I can move some but not all. I assume the ones I can move are the models I created for mapping.

Hello,I am curious what process other school districts have in place for returning repaired Chromebooks back to the students. I am finding that students are anxious to get their device fixed, but once they are returned to our buildings, they sit and sit and sit until I finally go into the students and disable the loaner device they are using. I would say about 15% actually read the email sent to them saying to pick up the device. My process right now involves a custom status that says “Device ready for pickup” which is linked to the “Waiting on requestor” status. Once I set that status, it sends an email to the student with the information to pick up the repaired device. I also have a rule for stale tickets of this status to send a reminder email on day 3 and day 7.Again, just seeing if there is a better process out there.Thank you!Shelby

I want to allow my teachers to see student assets assigned and associated tickets in their My Classes view.    (Just like I do).  I can see the asset assigned and any associated tickets.  My teachers dont see any of that. Just a list of students with a submit ticket button.  

Hey all!  I have two users who are agents and unable to sign into Asset Manager with Google SSO. I verified their user accounts show as authenticated with Google SSO, and that they are in the “Agent” role group. The only thing I noticed for both users is that the agent policies aren’t attached to them. I have tried deleting them and resyncing, and I still get the same error. Everyone else is able to use SSO.

Is there a way to batch change the status to multiple items using their asset tag numbers?  I am looking to move outdated iPads to the “Need to Recycle” status.  

When I click on a user it shows no assets assigned to them.  If I check the asset tag it shows it is asigned though.When working in a ticket and I go to select asset it shows no asetts in the room.IIQ has been very unreliable for the past few weeks. 

When an asset is deleted does it stay in the deleted assets or does it get removed after so much time? Are the items permenantly there or do they go away after a set number of days? Thanks!

Our district distributes devices to students for the school year over the course of a couple of days.  How can we get statistics on how many devices were checked out on a specific day?

Hi all,I’m exploring ways to streamline the process of assigning assets to specific locations when a status is applied. Right now, it seems like you have to create separate rules for each location.Has anyone found a way to handle this more efficiently, such as using a custom field or another method, to assign assets to multiple locations with a single rule? I’d love to hear how others approach this.Thanks in advance for any suggestions!

Is there a way to get a report of how old each of the machines are in the system?