Skip to main content

Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 441 Topics
  • 1,866 Replies
441 Topics
T
TCunning 583467e pfisdObserver
asked in Assets
Verifying in My Classes Data?

I see how the Verifying Assets Through My Classes works, but I have a few questions. First, our secondary students are the ones that are 1:1 with the devices.  If we ask teachers to do a check, they only seem to see the results of the “audit”. The next teacher does not already see that it was verified and we as the technology team cannot see that the teacher has done the process?  Do I have a permissions set wrong somewhere?  The very very light green background (needs to be darker!) lets the teacher know at a glance they have already verified the student’s device, but no one else can tell that.  Reports?  Permissions?What would be good for these Chromebooks would be that if we have Google Verification turned on, that the device shows it as Verified on that screen and if it shows Failed due to no logins or wrong logins, then it would show visibly so the teachers can know which students we really need them to talk to.

80
T
G
Greg TObserver
asked in Assets
Add fees to the ticket while using the mobile IIQ app

Are there any plans to add a section where after the device is checked in for damage that we can add fees while using the IIQ Mobile app version? I have checked both the iOS and Android version.

111
Melissa_iiQ
S
SPenland 4671c29 gilmerObserver
asked in Assets
Filter assets and only return back Asset Status = "In Service"

(API) How can I do a query and only get back “In Service” assets? I know how to do the query but cannot seem to figure out how to do the filter.

505
J
Specialist
I
IYork 8209f0e rqsObserver
asked in Assets
Creating new Models by API

Hello, I would like to push the information regarding new models directly into incidentIQ from our Purchase Order lines, and thereby skip the step of requiring my office manager to do the process manually of inputting the new Model information. Does the API support creating new models like it does creating new Assets?

203
Kathryn Carter
N
NSmith 5973d4f unit5Observer
asked in Assets
Assigning asset status based on who is checking the item in/out

I’ve been messing with this for a bit today.  Basically we have our IT staff and 1:1 Building Point of contacts.  The 1:1 poc checks in/out devices and creates tickets for 1:1 issues at the buildings.  I want to make it so if an asset is checked in at the school, it sets the status to “In School Storage”.  I would then like to make it that when an IT worker checks it in, it sets the location to the IT warehouse and then sets the status as “In Storage”.  I could do it if I could make different asset rules based on the role of the person doing the work but it seems when I choose role, it’s the role of the owner of the asset not the person doing the work.  This will be our first collection with IIQ and I’m trying to figure out a good flow as we’ll be collecting 7000+ chromebooks from our Junior HIgh and High Schools.  Anyone have any ideas?

434
FGonz
A
AHoskins 7833f48 chindyObserver
asked in Assets
Updating an Asset on sync from Google Devices

Good morning! I am trying to create a rule that when a device is in a specific OU in Google Admin, it updates the device to “In Storage”. I am able to do this easily. My question is is there any way to make it update when Google Devices syncs overnight? I have the rule set to “On ‘Updated’”, but it does not update after a sync. Do I have to manually update it for that to work?

233
A
E
EJordison 907f9c6 rockcastleObserver
posted in Assets
'Print Asset Label" Stopped Printing Landscape

When I attempt to print asset labels through IIQ, I am unable to get them to print landscape, rendering them functionally unusable.This is a new development, as it worked correctly before the weekend.This is happening to not just me, but everyone in the department who tries to print asset labels.It is not an issue with my settings or the device, as labels print correctly in landscape in every other instance, including other Chrome locations and in the Dymo application. When I choose to Print Asset Label, I am not presented with the option to adjust the orientation of the print job. Even when I choose to “Print using system dialog...” and ensure that landscape is selected, the label still prints incorrectly. As mentioned, this worked correctly just 3 days ago, but now is nonfunctional.  Is this the result of an IIQ update?Any help would be much appreciated.

32725
sestep
D
DShoemaker 933f3a9 rcboeObserver
asked in Assets
Daily check in/out history

I would really appreciate a feature where you could check a box perhaps on the check in/out screen and see a the full history of devices checked in/out for the day. As it is, as soon as you navigate away from the check in/out page, the history erases and you can’t see prior check outs for the day. Even a report option where you can see check outs for a given day would be helpful as well. 

142
Kathryn Carter
J
JScurlock 827c1e1 onelowndesObserver
asked in Assets
My Classes Device CheckOut

We have our teachers checkout/assign chromebooks during preplanning to their students. We have them navigate as follows:My ClassesHRCheck Out Assets When we do this, it doesn’t change the device’s status to ‘In Service’. I would VERY much like to find a way that we could achieve this without having to give the teachers elevated rights. Any thoughts?

344
Kathryn Carter
S
SPenland 4671c29 gilmerObserver
asked in Assets
API and Depreciation Information

Does the API querying have access to Depreciation Information, such as Replacement cost? I get a whole lot of fields back when getting an asset but I do not see Replacement Cost.

253
S
S
SPenland 4671c29 gilmerObserver
asked in Assets
Filtering Assets from API call with a command similar to LIKE in SQL not EQUAL

Hey, I am interfacing with the API using Google App Scripts using HTTP post. I'm wanting to grab several assets from a search and filter based on AssetTag. I can easily get something with an AssetTag of 2101011 but I don't know how to get all the assets with an AssetTag starting with 21. Is this possible? I loved to be able to do this. My current json body query looks like:{"Filters":[{"Facet": "AssetTag","Value": "123456"}]}I’d like something like:{"Filters":[{"Facet": "AssetTag","Value": "12%"}]}Which gives me all the assets starting with 12

192
J
Specialist
Dave_CSD58
Dave_CSD58Observer
asked in Assets
Clicking asset goes to View instead

When I am viewing an individual user and click on one of their assets, frequently what opens is the last View I had open instead of the Asset record. This has been happening for a few weeks now. I have seen that the system seems to work in layers, so I think what’s happening is that the asset is  hidden beneath the View that comes to the top.  But I can’t get to the asset without trying the whole thing over, or closing the tab and reloading IIQ. I have checked around the borders of the window, looking for an “edge” or some way to get to lower layers with no luck. 

6610
Dave_CSD58
B
Participant
bbeaudetteParticipant
asked in Assets
Importing Assets - clarifying csv fields and custom field values

In the default asset csv download, there are some fields that do not map to the asset record in IIQ:Retired Date, where does this value in the csv file map? Is the ‘Last Inventory Date” field in the csv meant to map to the “Last Verification” field in the asset record? Finally, if I have a “OnOff” field in the asset record and want to add that field to the csv file import, what value to I provide in the csv? Are these yes/no or 0/1?  

36817
Kathryn Carter
J
JSmallwood 743671a pikekyObserver
asked in Assets
Verify Asset Permission Only

We are looking for a way to assign only the verity permission to a certain group of District Level Tech.  We do not want them to be able to edit or delete the asset, just verity it.  Can this be done and if so what permissions would need to be set?

201
Kathryn Carter
P
PHolcombe 820bae5 everettsdObserver
asked in Assets
Asset View Foldering

I’m looking to clean up my options once I click on Assets.  Right now I have 14 views that list out every time I click.  This makes it so I have to slide/page down to get to the ‘Check In/Out’ option.  This is especially tedious to do on the mobile app.Is there a way to create a folder system for my views so that I can group them and thus shrink the number of views on my top level?

191
EStapf_iiQ
D
DLeyden 4909d0d pcaObserver
asked in Assets
Filtering asset views by attached files

Are there any ways in IncidentIQ to programmatically (or through a report) access files that have been attached to assets? Or to create views that filter assets by whether or not they have files attached to them?We are interested in tracking images of damage, repair document history etc to assets vs tickets, so we can keep a better overview of the history of damage on devices.

201
abrun_iiQ
R
ROddo 377ae38 sloanObserver
asked in Assets
Search by IP or MAC adddress

We are battling students bypassing our web filtering, when they do this our web filter just reports an IP address instead of a username. I know the IP address is in IncidentIQ and that would tie it to a device thus tying it to a student. Is there anyway to search by IP or MAC address?

232
R
G
GEspinal Parada 6803647 cfbisdObserver
asked in Assets
End of year bulk reset iPads

Via iiQ and google admin we’ve set up a great workflow to bulk powerwash CBs, has anyone done anything similar with iPads? We are testing intune and iiQ to see if its possible. 

282
A
Participant
S
SNijjar 67f350 highlineschoolsObserver
asked in Assets
Looking to find a way to show the ethernet mac address in IIQ for all Intune devices

Hello When looking up a asset in IIQ the information for the ethernet mac address is not showing up in the networks details in IIQ. I am wondering how I can resolve this 

331
M
J
jmayesObserver
posted in Assets
Technology Accessories

How do you handle technology accessories that are issued with a device - ie: power cords, Apple Pencils, hubs or any other accessory without a serial number? Specifically for Staff - retiring/resigning staff that return equipment and say they weren’t issued certain pieces 

505
Kathryn Carter
H
heindiveObserver
asked in Assets
How to export/view user asset checkout history?

We are trying to determine which users/students utilize our loaner devices policy the most so we can identify which users are abusing our loaner policy.Per asset in the timeline tab we are able to see the history of all the changes made to the device including the past owners of the device. However there does not seem to be a way to export the data for multiple devices timelines at once. There also does not seem to be a device history timeline in the user data tabs.We are open to using the API but cannot seem to locate how to export a devices timeline of events.Anybody know how to pull this data? as it seems strangely inaccessible.

55310
F
T
Contributor
TechDavisContributor
asked in Assets
Check-Out Process

Is it possible in the Basic checkout to scan a device and then be able to scan a student barcode without having to use the mouse to click the search or the checkout button? Example Current: Scan Asset tag and the system finds the asset then you mouse over to the search bar and then i can scan the student id and the system finds the student then i can hit tab and enter. Hoping to do: Scan Asset tag and the system finds the asset hit tab or put a tab in the barcode which opens the search for the owner to assign bar and then i can scan the student id and the system finds the student then i can hit tab and enter.

24311
T
Contributor
A
AThao 38030ce jacksonschoolsgaObserver
asked in Assets
Creating a rule for Intune device locations?

I am trying to set rules up for Intune devices as we are having issues with location mapping. Our devices are not in any groups which causes Incident IQ to set the default location as unassigned. Even if we go through and manually change the locations, the sync will kick it back to unassigned. Currently I am trying to test a rule where if a device’s location is updated, then the rule will assign the correct location. So I manually updated a device’s location and sure enough the rule worked. However, after a sync, Microsoft Intune “updates” the asset and the rule doesn’t work. I figured that since the location field is being “updated” the rule should work. I even changed the rule to work when the location equals unassigned and still doesn’t work.  Am I missing something here? I appreciate any ideas! 

474
A
Participant
MReid 777163d nbpsnj
MReid 777163d nbpsnjObserver
asked in Assets
Import Assets

I have a csv file of Backup UPS devices in my district.  I want to import these devices as assets in Incident IQ, but none of these devices have Asset Tags, so if I import them, the Asset Tag field will be empty.  Can I still import this file and not get any errors?

704
Kathryn Carter
T
TSaunderslucy 68018b6 motsdObserver
asked in Assets
Bulk update Asset Tag to be owner

Our Sync with google shows the Asset Tag as the name of the student, how do we bulk update the owner to equal the assets tag we have over 1,000 devices

676
Melissa_iiQ

Badge winners

Show all badges
Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316