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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 501 Topics
  • 2,143 Replies
501 Topics
A
Participant
akorkishkoParticipant
asked in Assets
Assets Map - Linking by Room

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

32510
J
Participant
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CHoose 267b296 hflcsdObserver
asked in Assets
Statistics for Batch Checkout

Our district distributes devices to students for the school year over the course of a couple of days.  How can we get statistics on how many devices were checked out on a specific day?

241
AHolley_iiQ
G
GFranseth 400b11b butlertechObserver
asked in Assets
Models with no in service assets

We would like to make inactive older models for which we no longer have assets in service. For example, we used to buy Dell 3120s. Very soon all the ones we used to have will have been retired and we would never acquire new ones. However, knowing this for the thousands of assets we have is not managable.I’m trying to find a way to generate a list of every model and the number of in service devices so that we can then make inactive models that we will no longer be using.I suspect there may be a different way to do this so I’m open to a different approach that solves the same problem.Has anyone done this who can advise us?

9210
LWoods_iiQ
C
Contributor
christine214Contributor
asked in Assets
Asset Labels changed?

Did the labels get updated?  Label options are no longer showing up under Site Options.  They have also increased the size of the bar code and the asset# has shrunk even more.  It is barely readable now.  Is there anyway to fix this?  We can barely read the asset tag#.  

48322
RIson_iiQ
JGraham ASDK12
JGraham ASDK12Observer
asked in Assets
Asset Exchange change

Is there a way to remove the “Stolen” option from the user window when looking up a student in Asset Exchange? 

535
LWoods_iiQ
J
JChua 517ab93 southorangetownObserver
asked in Assets
Permission Setting to Limit view of one location

Is there a permission setting or something else that can limit an agent to only view assets for certain building/location? 

375
J
J
JLee 877aada wantaghufsdObserver
asked in Assets
View Designer SFTP Variables

Just out of curiosity, is there anyway to add date on the export with a variable so it doesn’t get over written?I do not want to keep changing the dates especially if it’s a daily export.   

515
J
Specialist
K
KCortez 85384e0 udsdObserver
asked in Assets
Custom asset labels

Good afternoon Team, Question.  Has anyone else experience their custom asset labels not working this morning?  I tried printing some labels out, and I notice our whole label was different.  There is also a message under admin, site options stating that “Your district has a custom asset label created by Incident IQ. If you would like to use the asset label designer, please contact customer support to reset your custom template.”  I opened a ticket about this issue (6600) and the ticket has been claimed but I haven’t heard anything back yet since 11am EST.    

362
T
C
CRoth 77076eb olsdObserver
asked in Assets
Linking/Unlinking Devices in inventory

Is anyone having issues Linking/unlinking devices in Inventory? We go thru the steps & it goes thru but does not change. The Timeline shows it was done but anything unlinked or linked still shows up. This was working last week but appears to be a new issue for our staff.

694
AHolley_iiQ
M
MeganrObserver
asked in Assets
Asset Linking Not Saving Changes

Is anyone else having issues with asset linking?When we go to link assets it will say completed and show in the timeline but when we go back and check the linked assets tab the new assets are not linked.  The same thing is happening with unlinking as well.  

342
AHolley_iiQ
D
DE SysAdminObserver
asked in Assets
Recently Changed Asset Tag Field Report

I am looking for a way to make a report\view of a certain Chromebook model that has had the Asset Tag field changed within a date range. I do not see a filter to look for the tag changing. Is there a way to get the information?

241
AHolley_iiQ
M
MTriplett 6037cfe myipsObserver
asked in Assets
Student needs two devices. one for school one for home can I use the same student ID for both?

Student needs two devices. one for school one for home can I use the same student code for both?

252
Kathryn Carter
U
UTinajero 907ae3d morelandObserver
asked in Assets
open ticket skip model selection when only 1 exist

It would be helpful to skip the model selection step when there’s only one option available.So the flow would be: open ticket > device/hardware > phone > Cisco IP phone (skip model selection) > issue.

142
Kathryn Carter
CJohnert 603f326 portnet
CJohnert 603f326 portnetObserver
asked in Assets
What happens to a device when it is assigned to a user and that user is disabled?

When I have 1:1 devices assigned to users and a user leaves the district (but does not return their device), what happens to that device?  Is it just unassigned?  Is there a report of users who leave the district but do not return their device?

605
Kathryn Carter
D
DKRUPPENBACHERObserver
asked in Assets
Update Meta Information in Bulk

I am trying to import meta information for a bunch of phones all at once. I plan to use an asset import to get all of the phones into IIQ Assets; however, I am looking for a quick way to get each phone’s extension also added to each asset. Thoughts?

363
EStapf_iiQ
J
JSanders 397a803 rbbschoolsObserver
asked in Assets
Bulk Updating Asset Specific Location

Is there a way to bulk update the Specific Location field for assets? When editing an asset’s details, there’s a field called Specific Location under the Room section. I’ve been using this field to record the Chromebook cart number where the device is stored.I know how to bulk update the Room information, but I haven’t been able to find a way to bulk update the Specific Location field.Ideally, I’d like to filter assets by serial number, update their Room, and enter the cart number in Specific Location — all in one batch process. This would save a lot of time compared to updating each asset individually.

645
bclark
Mentor
M
MLGObserver
posted in Assets
Assets Assignment to a location

We have a number of assets that stay permanently in a certain room where users come to said room to use the equipment.  To assign the asset to room X, we created a “user” Room X and checked the equipment out to this “user”.  Is this the best way to do this?Is there a way to assign equipment to a location without having to check it out to a user?  I’m curious as to how other institutions handle similar situations. Thanks,Marita

283
M
I
iljared98Observer
asked in Assets
Updating Asset via API

Does anyone have a payload to unassign an asset from a user, along with setting the verification date? I’m able to pull information from the API for a device but am having trouble updating fields on said asset.

15310
bclark
Mentor
A
AEzell 743c595 crecObserver
asked in Assets
Linked Asset data importing

Is it possible to do a data import of data that shows linked assets in IIQ?  For example, I have devices and carts as objects in IIQ.  I want to do an import of data that will link various devices to the cart that they are stored in.  I don’t know if this is possible when I cannot find any linked asset related fields in any of the screens of the import process.

241
C
M
MLanni 9706158 pnwboces
asked in Assets
Asset # says in use but cannot locate or add the asset # to new item

Created an asset like I usually do, and iiQ froze in the middle of saving. Now when I search for the asset, it says no results.. if I try to recreate the asset, it says the asset # is in use. Is there somewhere else (like a database or management screen) where I can delete that asset # so I can fix this issue? 

604
AHolley_iiQ
R
RWaddington 90c224 emsd37Observer
asked in Assets
Asset linking setting data

If I link Asset A to Asset B, is there a way to have Asset A inherit settings from Asset B?Like location, room number, etc.

271
AHolley_iiQ
A
AGuzmanObserver
asked in Assets
Assigned Device Automation Rule Not Triggering When Integration Assigns Owner

I’m reaching out regarding an automation rule we’ve set up in our IIQ instance that sends a notification to users when a device is assigned to them. The rule works as expected when we manually assign a device within IIQ, but it does not trigger when an integration (like Mosyle MDM) updates the asset owner.We’d like to know:    •    Is there a way to ensure that asset ownership changes made via integrations trigger automation rules?    •    If not, is there a recommended workaround that would allow us to notify users when a device is assigned through external systems?We’re trying to maintain consistency and ensure that users are notified regardless of how the assignment happens.Thanks in advance for your support, we really appreciate any guidance you can offer!

4512
Kathryn Carter
F
farmerjeObserver
asked in Assets
Assistance with Email Notification Rule for Students with "No Access" and Checked-Out Assets #2

Hello all,     Sorry to get back on this but I am still having issues with this.  It seems to have worked before but not working now.   Am I missing something? Looks like the asset I am working with is not triggering an update rule when I modify the Owners role.  I have tried several different assets with no luck.  When I check out the device to a user, the rule is triggered and nothing matches.  It says:  Asset does not match against filters defined for this device.  I checked the device for the correct model category, and it matches the filter.  If I just modify the user's role to “No Access” the rule is not triggered.Thanks for any input.

374
JustinRaynor_iiQ
F
farmerjeObserver
asked in Assets
Assistance with Email Notification Rule for Students with "No Access" and Checked-Out Assets

I’m working on setting up an automated email notification that triggers when a student’s status is changed to “No Access” while they still have an asset checked out. The goal is to notify the site associated with the student and include the asset tag of the checked-out item in the email.I’ve configured a “User Updated” rule to handle this scenario. The rule executes as expected; however, the email content only returns the literal variable name {{Asset.AssetTag}} instead of the actual asset tag assigned to the student.Could you please advise if there’s a way to retrieve and include the asset currently assigned to the student in the email body? Specifically, I’m looking for a method to dynamically populate the asset tag in the notification.  

927
A
Participant
B
BTurton 5176341 mhdObserver
asked in Assets
Importing Asset ID for Labels

Is there a way to import a CSV of asset ID’s that we want to print labels for? The labels are great, but the process is very manual when we have hundreds of new assets that need replacement barcode/ID labels. Part of our verification involves scanning into a spreadsheet that we use to move the devices to the appropriate location for the school year. Also trying to figure out where it is pulling the “Location with Room” data from as there doesn’t seem to be anywhere that I can find that data matched within the Rooms under the “Places” tab.

465
Hannah Bailey

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