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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 491 Topics
  • 2,104 Replies
491 Topics
J
JSanders 397a803 rbbschoolsObserver
asked in Assets
Bulk Updating Asset Specific Location

Is there a way to bulk update the Specific Location field for assets? When editing an asset’s details, there’s a field called Specific Location under the Room section. I’ve been using this field to record the Chromebook cart number where the device is stored.I know how to bulk update the Room information, but I haven’t been able to find a way to bulk update the Specific Location field.Ideally, I’d like to filter assets by serial number, update their Room, and enter the cart number in Specific Location — all in one batch process. This would save a lot of time compared to updating each asset individually.

545
bclark
Mentor
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MLGObserver
asked in Assets
Assets Assignment to a location

We have a number of assets that stay permanently in a certain room where users come to said room to use the equipment.  To assign the asset to room X, we created a “user” Room X and checked the equipment out to this “user”.  Is this the best way to do this?Is there a way to assign equipment to a location without having to check it out to a user?  I’m curious as to how other institutions handle similar situations. Thanks,Marita

173
M
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MeganrObserver
asked in Assets
Asset Linking Not Saving Changes

Is anyone else having issues with asset linking?When we go to link assets it will say completed and show in the timeline but when we go back and check the linked assets tab the new assets are not linked.  The same thing is happening with unlinking as well.  

131
AHolley_iiQ
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iljared98Observer
asked in Assets
Updating Asset via API

Does anyone have a payload to unassign an asset from a user, along with setting the verification date? I’m able to pull information from the API for a device but am having trouble updating fields on said asset.

12510
bclark
Mentor
A
AEzell 743c595 crecObserver
asked in Assets
Linked Asset data importing

Is it possible to do a data import of data that shows linked assets in IIQ?  For example, I have devices and carts as objects in IIQ.  I want to do an import of data that will link various devices to the cart that they are stored in.  I don’t know if this is possible when I cannot find any linked asset related fields in any of the screens of the import process.

241
C
M
MLanni 9706158 pnwboces
asked in Assets
Asset # says in use but cannot locate or add the asset # to new item

Created an asset like I usually do, and iiQ froze in the middle of saving. Now when I search for the asset, it says no results.. if I try to recreate the asset, it says the asset # is in use. Is there somewhere else (like a database or management screen) where I can delete that asset # so I can fix this issue? 

574
AHolley_iiQ
R
RWaddington 90c224 emsd37Observer
asked in Assets
Asset linking setting data

If I link Asset A to Asset B, is there a way to have Asset A inherit settings from Asset B?Like location, room number, etc.

261
AHolley_iiQ
C
Contributor
christine214Contributor
asked in Assets
Asset Labels changed?

Did the labels get updated?  Label options are no longer showing up under Site Options.  They have also increased the size of the bar code and the asset# has shrunk even more.  It is barely readable now.  Is there anyway to fix this?  We can barely read the asset tag#.  

37319
C
Contributor
A
AGuzmanObserver
asked in Assets
Assigned Device Automation Rule Not Triggering When Integration Assigns Owner

I’m reaching out regarding an automation rule we’ve set up in our IIQ instance that sends a notification to users when a device is assigned to them. The rule works as expected when we manually assign a device within IIQ, but it does not trigger when an integration (like Mosyle MDM) updates the asset owner.We’d like to know:    •    Is there a way to ensure that asset ownership changes made via integrations trigger automation rules?    •    If not, is there a recommended workaround that would allow us to notify users when a device is assigned through external systems?We’re trying to maintain consistency and ensure that users are notified regardless of how the assignment happens.Thanks in advance for your support, we really appreciate any guidance you can offer!

4212
Kathryn Carter
F
farmerjeObserver
asked in Assets
Assistance with Email Notification Rule for Students with "No Access" and Checked-Out Assets #2

Hello all,     Sorry to get back on this but I am still having issues with this.  It seems to have worked before but not working now.   Am I missing something? Looks like the asset I am working with is not triggering an update rule when I modify the Owners role.  I have tried several different assets with no luck.  When I check out the device to a user, the rule is triggered and nothing matches.  It says:  Asset does not match against filters defined for this device.  I checked the device for the correct model category, and it matches the filter.  If I just modify the user's role to “No Access” the rule is not triggered.Thanks for any input.

354
JustinRaynor_iiQ
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CRoth 77076eb olsdObserver
asked in Assets
Linking/Unlinking Devices in inventory

Is anyone having issues Linking/unlinking devices in Inventory? We go thru the steps & it goes thru but does not change. The Timeline shows it was done but anything unlinked or linked still shows up. This was working last week but appears to be a new issue for our staff.

503
AHolley_iiQ
F
farmerjeObserver
asked in Assets
Assistance with Email Notification Rule for Students with "No Access" and Checked-Out Assets

I’m working on setting up an automated email notification that triggers when a student’s status is changed to “No Access” while they still have an asset checked out. The goal is to notify the site associated with the student and include the asset tag of the checked-out item in the email.I’ve configured a “User Updated” rule to handle this scenario. The rule executes as expected; however, the email content only returns the literal variable name {{Asset.AssetTag}} instead of the actual asset tag assigned to the student.Could you please advise if there’s a way to retrieve and include the asset currently assigned to the student in the email body? Specifically, I’m looking for a method to dynamically populate the asset tag in the notification.  

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A
Participant
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BTurton 5176341 mhdObserver
asked in Assets
Importing Asset ID for Labels

Is there a way to import a CSV of asset ID’s that we want to print labels for? The labels are great, but the process is very manual when we have hundreds of new assets that need replacement barcode/ID labels. Part of our verification involves scanning into a spreadsheet that we use to move the devices to the appropriate location for the school year. Also trying to figure out where it is pulling the “Location with Room” data from as there doesn’t seem to be anywhere that I can find that data matched within the Rooms under the “Places” tab.

425
Hannah Bailey
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Mary ChristieObserver
asked in Assets
Leased Chromebooks/laptops and other Devices

Under Purchase Information, is there an option for leased devices?  These devices will need to be returned to the Vendor in a certain amount of time, so they are not purchased outright but leased. 

81
Melissa_iiQ
R
RBell 167526f usd450Observer
asked in Assets
Checking Out Devices that are assigned

Is there a way to check out devices that are already assigned to a student? For example we can't unassign a device when we check them in because our mdm reassigns them overnight and we don't want to turn that off.

43
LWoods_iiQ
D
DJenkins 1934eeb hobartObserver
asked in Assets
Editing and existing Field Type from 'Text' to 'Select'

I have created a custom field for department and I originally made it as a text field.  After thinking about it I thought that the select option will be better to keep consistency.  However, I do not see a way to edit this parameter.

696
Hannah Bailey
A
ACastro 3401f3d hebersdObserver
asked in Assets
Rolling back a Google Sync

Can I rollback or undo a Google sync? My devices mapped to a default location, removing them from their assigned room. It seems like me or someone in our team turned on location mapping without realizing exactly what it did.

312
B
J
JPark 11066af nacisdObserver
asked in Assets
Permission for allowing users to favorite a asset assigned to their room.

Hello, Our Chromebook are assigned to a room and linked to a cart that is assigned to teacher. They can see the linked devices on their dashboard under My Assets, but it says they do not have permission to favorite the assets. Is there a rule/ permission that I do have turned on?Thanks,

321
GWeiland_IIQ
E
Contributor
ebloomfield33Contributor
asked in Assets
Help - need recommended settings for audit manager

IIQ community I need your help!!!I created a summer audit so I can verify the classroom devices at my school.  Things like projectors, monitors, etcThis is the schedule I created.  I want to know the best setting for the Assets at Risk timeframe given that I want to do the audit once every year.  I want the verified devices to stay in the verified state so I can make sure I get all of them.  My first setting had it at 3 weeks and devices I know I verified were now showing as pending.  Just need to know what the best setting for At risk should be.  Thank you in advance 

582
E
Contributor
G
GFranseth 400b11b butlertechObserver
asked in Assets
Models with no in service assets

We would like to make inactive older models for which we no longer have assets in service. For example, we used to buy Dell 3120s. Very soon all the ones we used to have will have been retired and we would never acquire new ones. However, knowing this for the thousands of assets we have is not managable.I’m trying to find a way to generate a list of every model and the number of in service devices so that we can then make inactive models that we will no longer be using.I suspect there may be a different way to do this so I’m open to a different approach that solves the same problem.Has anyone done this who can advise us?

788
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BMartin 453c69d coosbayObserver
asked in Assets
Create bulk tickets by assets that are already in IIQ

Hello,  I am trying to make tickets for Chromebooks that have physical damage done to them. I DO NOT want to have them to be “Checked In” into our storage. I just need tickets made for each asset. Is there a way to to do this. Thanks for any ideas! 

754
BStead 367a84d nclack
Contributor
C
CCassidy 8005211 rtnjObserver
asked in Assets
Spare Pool Asset Location Keeps Reverting to "District"

I updated the asset locations in the High School spare pool group for Long-Term devices. Specifically, I set the Location to: School: High School Room: 268 Specific Location: Cart 1 I made sure to save the updated location details for each asset, and confirmed that the updates were correctly reflected immediately afterward.However, each morning, I notice that the Location field for these assets automatically reverts back to "District" instead of retaining the updated school and room details. This has occurred consistently across multiple assets in the group, as shown in the screenshot attached.Can you please help me understand why these changes are not persisting overnight? Is there an automated process or sync that might be overwriting the values?Thank you! 

421
Melissa_iiQ
I
I.T. tech MayfieldObserver
asked in Assets
Invoices for lost Chromebooks?

Is there a way to send notices to students regarding the specific device that they have lost and need to pay for?  

442
RSeward_iiQ
BStead 367a84d nclack
Contributor
BStead 367a84d nclackContributor
asked in Assets
Asset Creation via API

Looking for some assistance with creating assets with the API. I am hoping to create a workflow with my Jamf Enrollment policy to auto create a computer as it enrolls so I don’t have to wait for the job to run.  Looking through the documentation an asset ID is required to create an asset but if the asset does not exist it wouldn't have an asset id. I must be missing something so any guidance would be appreciated. :) 

2639
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A
ALopez 6208534 alamosa
asked in Assets
Custom Fields not loading

The custom fields in my asset views are not loading.  The custom fields are also not showing up in the bulk “Set Info” menus.

11010
C
Contributor

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