Assets

Does anybody have a method to Follow an Asset?Example, we have (6) locations.  Sometimes, a Parent/Staff will have a Student tech device that is expected to be returned or involved in a ticket.We don’t want a Rule to get notifications on ALL Asset changes.  We just want the ability to Follow an Asset.  So, if we are expecting something… we can get notified when it happens.  Like, the Parent/Staff returns it at one of the school locations… it gets Checked In (which those Rules don’t work very well to begin with… but we don’t want notifications for All).If there was an option to Follow an Asset, then an Agent/Team expecting something to change with an Asset can just be notified specifically.

We currently use the Technician Name field under Meta Information to track who is currently transporting a device between sites instead of assigning it to the technician. I’ve created an asset view and applied Technician Name as the filter. The view currently contains 2 devices but when I attempt to export the data, nothing is actually exported. Is there a way to export the info as a csv? 

Summary of IssueWe are encountering an issue where barcode scans intermittently lose the first 1–3 characters when scanning into Incident IQ web search fields (asset search, ticket search, etc.).This behavior occurs across multiple barcode scanner vendors and models when used with Incident IQ only. The issue is not observed in native applications or on other websites.EnvironmentApplication: Incident IQ (web) Browsers affected: Google Chrome Microsoft Edge Browsers not affected: Native Windows applications (e.g., Notepad) Operating System: Windows (managed device) Scanner types tested (with issues): Netum NSL8 (2.4 GHz RF HID, no speed adjustme

Good afternoon Team, Question.  Has anyone else experience their custom asset labels not working this morning?  I tried printing some labels out, and I notice our whole label was different.  There is also a message under admin, site options stating that “Your district has a custom asset label created by Incident IQ. If you would like to use the asset label designer, please contact customer support to reset your custom template.”  I opened a ticket about this issue (6600) and the ticket has been claimed but I haven’t heard anything back yet since 11am EST.    

Unable to check in assetAsset [ Acer Spin 514 - G111345095 ] is not currently checked out - Assets need to have a status of 'In Service' to be checked in  How do i check in without it being in service ?  New Chromebooks for example, or reasigning them. I need to know how to set those permissions. 

Using the Ticketing Asset rules and a webhook, I need to be able to pass the current Asset Status to a Teams channel when the asset status is updated. I’ve tried every combination of {Status}, {Asset.Status}, {Asset.Status.Name} to no avail. Is there a reference to the key/variables available to the Asset Rules engine?

I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?That was my initial request during the first stages of the Maps planning with IIQ team.

Issue:Trying to find devices, that are assigned to students, that have an open ticket.Current Method:Ticket filter: “Has Asset Attached” and State = “Open”, export that list and add the Tags to an Asset view with the Role = Student filter.Solution:Asset filter of “Asset Attached to Open Ticket”.Our current process, regarding broken student devices, is to check the device in, create a ticket, issue a new device, and then repair the broken one. I am trying to identify when this process isn’t followed as, currently, we don’t have a process to catch/correct them.

I’d like to rapidscan a bunch of chromebooks and mark them Active and move them to a new location at the same time.  But it doesn’t seem to be an option.  Looks like one bulk action at a time.  Is that correct?

I would like to create a rule that when a user is disabled (their role is removed) their assigned Chromebook is disabled. Is this possible?

I created a custom field in for a group of assets and gave it field type as number. Did import on those assest with new custom field. Didn’t like the format (OCD). Attempted to edit the custom field itself, but could not change field type. Ended up deleting custom field and then adding again with field type as text. Did import and now I have two of the same fields. (see image) When I hover over the lock icon, it states that it is deleted and can no longer be updated. If it is deleted then why is it still even showing? Please advise.  

I am trying to create an asset view that shows me if the asset passed or failed it’s verification.  We have 10 + tech’s that verify and need to see what assets are failing.  Is there a column that we can see this information?  Thanks.

Under the Asset page there is a section with the heading Meta Information and a required notes comments field. I want to make it not required but not sure where to do that.

We are currently in the process of building out iiQ and have run into a snag with spare pool. Currently we give out 2 types of loaners; daily (for students who forgot their chromebook) and extended (for damages/repairs). The system we are using now allows our staff to quickly assign daily loaners by scanning the student barcode and the asset barcode and with email the student daily to remind them to return the device if they have not done so. We are running into an issue setting it up this way in iiQ without having to create tickets for these daily loaners.  Does anyone have any insight into how we can make this a quick process for staff to assign loaners and have rules set to auto email students?

Hello, I would like to push the information regarding new models directly into incidentIQ from our Purchase Order lines, and thereby skip the step of requiring my office manager to do the process manually of inputting the new Model information. Does the API support creating new models like it does creating new Assets?

Is it possible to have a location’s room numbers as possible storage locations? We don’t have a warehouse or designated storage locations except for some closets, shelves, and cabinets. I’d like to be able to select a specific room for the storage location rather than typing in a blank field. 

I’m trying to set up and manually fill in some custom fields for our software assets. Every time I go to edit an asset the form sets the ‘owner’ field as required, forcing me to select an owner, make my changes and save the asset, then go unsassign the owner from the asset view’s list. Is it possible to make the owner field not required in the first place? 

How can we track untagged assets?We have some low cost items, tools and accessories, that don’t warrant tagging, but we would still like to track that they were issued to someone.Example: Our techs are issued various tools needed for their job: screwdriver, bits, crimpers, etc.. These individual pieces are impossible to track precisely, but we still want to make sure, 1. that the techs have the items they need, and 2. that they return, or report as lost, something that at least resembles what was issued.We have thought about Parts, but that doesn’t look like it will work because, 1. parts attach to Tickets, not Users or Assets, and 2. we would need to manually add the parts back into inventory upon return, which is extra Permission delegation.

I’m am starting to think I’ve been using this feature incorrectly and would appreciate some input.   When a ticket is created, say a chromebook has a broken screen, my typical process is to open the ticket, and click the “Exchange” button to the right near the affected asset.   A window pops up,  I scan the barcode of the new chromebook and update the status of the broken one to “broken”.   Thus completing the exchange for the student.   The ticket updates with the exchange as the performed action and I can resolve/close the ticket.    The issue that I am now realizing is that the ticket for the broken screen is not attached/linked to the chromebook that is actually broken.  Its attached to the history of the new device - which is obviously not broken.    Being able to view the ticket history of any device is a huge advantage.   It seems as though any report I run for the end of the year will be wrong and this entire year’s worth of device tickets are

Looking to build a rule that deprovisions a chromebook and moves locations if status changed to Retired (or a custom status). Or deprovisions a chromebook is moved to a specific location and status updates to Retired. Possible?

I’ve created a rule based on the following filtersIt should fire when the Asset Status filed is changed. Does the Statuses filter apply to what the Status equaled prior to the change or after the change?

This is new this morning, when importing assets (using a CSV), there is now a “Define an import schedule” step.1000000% this requires a “RUN NOW” option, or let us pick the exact minute!Importing assets already takes a long time with so many steps and wait time as it processes its steps.EDIT: I selected a time before my current time and it looks like the import is going.OR is this a bug with the new Scheduled Import SFTP option that dropped yesterday?I’m in the Manual Import and still get that “Define an import schedule” step  

We are familiar with and have been using custom fields for the InTune WiFi MAC addresses for some time now.  We are able to easily report on this information.  We are now wanting to report on the ethernet MAC addresses for desktop computers, and can’t see to find a relevant option in the InTune available fields in the integration app.  For example, both JAMF and Google Device apps have both ethernet and wifi MAC address information available.  Any ideas?  Does this feature just not exist? 

For some reason IIQ is absolutely butchering the image uploaded to a model. I’ve tried a variety of dimensions and cropping them differently, but the image preview keeps coming out nearly unrecognizable (see example below with Securly Classroom/Filter). Is there any officially recommended image format or dimensions to stop this from happening? 

In our district, we are implementing a new program in which many, but not all of our student devices will have protective cases on them. We’ve resorted to creating separate assets for all for all of the cases and linking it to the devices that they are on, which seems unnecessarily time consuming for something that could just be a custom field yes/no box. Is there a way we could make the custom fields more customizable to add things that may be unique to each district?