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Is it possible to add a “Set device status in Google” rule action to an On Schedule triggered asset rule? I’m not seeing it as an option. It only gives the option to change the asset status.I’m looking at creating a rule that automatically disables our unreturned loaner Chromebooks at a certain time after school lets out. I was hoping that a Google status rule action would exist in the on schedule triggered rules just as it does for all the other trigger types.
We have an SIS Integration (Rediker Admin Plus) using One Roster. I’m trying to cleanup our users and I’m finding there are many that have a status of “tobedeleted”. See the image below. The issue is nothing happens with these users (parents and students) and I cannot find a way to delete them. The “Delete User” option is not available in the “Actions” menu. Does anyone have any insight on this?
Hello, I’m trying to figure out if there is a maximum file size for attachments for a knowledge base article. Does anyone know the max? My goal is to use the knowledge base to story digital copies of things like as-built records, O&M manuals, etc. Some of these files are quite large (500mb).
I just went to push a Jamf sync and noticed last night’s sync did not run.The error iiQ is reporting is: [ GET ** instance name** -- (79.0145 ms) ] {"error":{"code":401,"message":"Version not supported","extra_message":"Illegal version (0)"}}I read through the knowledge base article for setup, and everything looks correct. I copied/pasted the API key just in case one of us had edited that, but no change.
We currently use a Spare Pool to manage a set of “loaner” Chromebooks that students can check out if they forget theirs at home. Last year, when we checked out a loaner Chromebook we would simply scan the barcode into the “Check-in/Check-out” tool and it would show the date in the “Spare Pool: Issue Date” column. Since this school year started I do not have that functionality any more. It checks the device out to the student but does not enter anything in the date field. Has anyone else noticed this change and was this intentional?
Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space for you to share a little more about yourself, your interests, and all the cool iiQ-related things you are up to! Some questions you could answer to get started are below, but please feel free to add anything you’d like to your introduction: What is your name? 👋 What is your job title and where is your district located? 💻 How long have you been using Incident IQ? ⏰ What is 1 way Incident IQ has benefitted your job and workflow? 👍 Anything you’d like the community to know about you? 😊 What are you looking for from this community? 🔎 We look forward to meeting and learning more about you.
We changed a name in our Active Directory users list to reflect a name change and see the changes on the Local AD/Cloud AD Azure/Intune but the username in IIQ is the original name before the change. We would prefer not to have to delete the user and remake to keep the ticket history. Tested sync in the IIQ apps and things appear to be working on that side. This issue is preventing the user from logging in using the Azure SSO link.
I no longer see the option in the JAMF app to push data from IIQ to JAMF. Is this no longer a feature, or am I missing a setting?
I’m using the Incident IQ iOS mobile app (version 3.9.4.24082901) on an iPhone running iOS 18. I’ve configured notification settings properly as described in the KB article, but I do not receive any notifications on my phone. Has anyone else experienced this or have any suggestions? Thanks.
Somebody accidentally deleted a user, is there a way to re-enable her account with all previous tickets, asset assignments, etc.? I can’t find her through Users Explorer, but if I search an asset that I know is assigned to her I can click her name from there and see her profile with all past info. It says “This user has been deleted!”. Any way to un-delete?*(Since we sync with Google, a new account was automatically created under her name, but it is completely blank - she is not able to see any menu or create tickets)
Hello All:I work for a charter school using the homeschooling model. In short there are no brick & mortar schools. So we ship LOTS of laptops to kids, Chromebooks, Windows and Macbook Airs. Often, a family may get 2 or more of the same device for siblings. What inevitably happens is that wrong sibling logs into the wrong laptop. Do ya see where I am going with this? I would like to use Automated Verification to send an email to our team for the following condition:Within a timeframe, say 2 weeks, the wrong kid logs into the device and the right never does. If w/in that timeframe, the proper kid logs in, no notification.If w/in that timeframe no one at all logs in, no notification. Is this doable? Is this doable for apple devices (Macbook Airs and iPads)? We use Jamf School and Jamf Pro as our apple MDM. Intune for Windows devices. And, of course, G-Admin for Chromebooks.Thanks very much for taking the time to read this. Have a great day!
Forgive me if this has been posted somewhere. A quick search didn’t find the answer I’m looking for…We have user accounts being created through Google SSO. We also have data syncing from our SIS (Infinite Campus).I’m working on reconciling some student data in iiQ and we have many that are not linked to a SIS user. Some of these are actually inactive in our SIS, so their Google accounts should be deactivated.However, I’ve already found 2 that are in iiQ’s backend “database” and manually linked them. Before I keep going down the path, is there something I should check in our iiQ data mappings to ensure these accounts are getting linked? Or is the issue in Infinite Campus?These are not newly-created accounts. At least one student has logged in to their Google account if that would matter.
Recently our facilities users lost the ability to switch products on the App. Now when they login they cant see any tickets cause they are on the wrong Product. When I login, I do see the option available. I believe they lost access with the recent permissions changes but cant find the source of the issue.
Is there a way to bulk un assign devices from users?
I scan my assets into a list and I click the bulk options and verify the entire list all at one time, but it is marking all the assets as “Failed” even though I am selecting “Verified/Correct.” Is anyone else having this problem? It just started happening in the last few weeks.
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