New to the community? Introduce Yourself
Get started with the Incident IQ community.
Ask away! Someone here has an answer.
Help us improve Incident IQ.
We have set up a rule in Events that will put an event request into a separate approvals process if the organization has been marked as Restricted or Pending Approval. This would happen, for example, if an organization’s insurance had expired since t
I am trying to recreate the metrics on the analytics dashboard, specifically the “Response Time Average for all ticket statuses”I have created a custom ticket view - but when I export the data and calculate the average it does NOT match the average r
We have a situation where agents would like to see comments from subtickets automatically added to the parent ticket on save. We are a moderately large school district and silo tickets based on campus location. They don't have access to see all ticke
Looking to build a rule that deprovisions a chromebook and moves locations if status changed to Retired (or a custom status). Or deprovisions a chromebook is moved to a specific location and status updates to Retired. Possible?
Good morning! What’s the best way to setup IIQ for the following idea? My tech will submit a ticket for a broken screen and perform the repair. After he is done, I want to get notified that I will now need to generate an invoice for the student and
Sort of a silly question. Is there a way to unmark a ticket as urgent?
Is there a way to see what issue is assigned to a ticket after customizing the subject?I know that the subject defaults to the current issue, but we try to customize our subjects for tickets relating to projects, shipments, etc (mainly our more vague
I’ve created a rule based on the following filtersIt should fire when the Asset Status filed is changed. Does the Statuses filter apply to what the Status equaled prior to the change or after the change?
Is there a way to reference a purchase order in a ticket that is NOT related to parts. For example, if someone submitted a helpdesk ticket to purchase a desktop computer, could I link that ticket to a purchase order in some way?
This is new this morning, when importing assets (using a CSV), there is now a “Define an import schedule” step.1000000% this requires a “RUN NOW” option, or let us pick the exact minute!Importing assets already takes a long time with so many steps an
Check our our knowledge base where we have hundreds of help guides.
Is there a feature you want to know more about? Schedule a demo today.
Become an iiQ expert with step by step courses and video training.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
