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Does the API querying have access to Depreciation Information, such as Replacement cost? I get a whole lot of fields back when getting an asset but I do not see Replacement Cost.
Hey, I am interfacing with the API using Google App Scripts using HTTP post. I'm wanting to grab several assets from a search and filter based on AssetTag. I can easily get something with an AssetTag of 2101011 but I don't know how to get all the assets with an AssetTag starting with 21. Is this possible? I loved to be able to do this. My current json body query looks like:{"Filters":[{"Facet": "AssetTag","Value": "123456"}]}I’d like something like:{"Filters":[{"Facet": "AssetTag","Value": "12%"}]}Which gives me all the assets starting with 12
Hi Is there a way to add the “Additional Followers” field in the form for events?
Would it be possible to make the "Out of Office Periods" functionality a toggleable permission, similar to the other permissions introduced with the V2 permission update?We have non-IT staff supporting requests in various iiQ teams. While we don’t want to assign them the full Agent role—and we’re unable to create custom roles—we’ve applied a permissions policy to limit their access to only the necessary functionality. However, there’s currently no way for those teams to automate the rerouting of tickets when someone is out of office. Making "Out of Office Periods" a separate permission would allow us to resolve this gap without over-assigning privileges.
(API) How can I do a query and only get back “In Service” assets? I know how to do the query but cannot seem to figure out how to do the filter.
See below. What is this icon supposed to represent? I asked support and they wouldn’t tell me.My best guess is that it’s an automobile engine with an exclamation mark inside of it, like you’d see on a car’s dashboard if it needs service.Enlarged:
We recently started using the Facilities module in IIQ. Being an IIQ administrator already I have been helping the Facilities team with getting setup. Yesterday we had an interesting occurrence that I can’t wrap my head around. I replied to a ticket in the “Ticketing module”. The requestor replied to that email, but when they did, it created a new ticket in the Facilities module. This has only happened once with an external user (parent). We only use email to ticket creation.I came to the knowledge base and learned how to create a shortcut to send the ticket to Ticketing and vice versa. I updated the “Facilities” “from” email so it was no longer “notifications@”.Any other insight on why this may have happened would be appreciated. Thanks!
When I am viewing an individual user and click on one of their assets, frequently what opens is the last View I had open instead of the Asset record. This has been happening for a few weeks now. I have seen that the system seems to work in layers, so I think what’s happening is that the asset is hidden beneath the View that comes to the top. But I can’t get to the asset without trying the whole thing over, or closing the tab and reloading IIQ. I have checked around the borders of the window, looking for an “edge” or some way to get to lower layers with no luck.
In the default asset csv download, there are some fields that do not map to the asset record in IIQ:Retired Date, where does this value in the csv file map? Is the ‘Last Inventory Date” field in the csv meant to map to the “Last Verification” field in the asset record? Finally, if I have a “OnOff” field in the asset record and want to add that field to the csv file import, what value to I provide in the csv? Are these yes/no or 0/1?
Is there a way to convert a ticket that comes in from one of my agents to an iiQ corporate support ticket? Example I as a district admin am unable to fix the issue my agent is reporting. Instead of recreating the ticket can I assign the ticket to iiQ corporate support?
First time post, hope im in the right section, We are trying to have the Google Device app to put assigned devices in the correct OU but this is for our paraprofessionals. Since we cant create a role named that, the only other clean option is if I can have a filter under “OrgUnitPath Translation Map” that will pull the user from the correct OU and then push the device to that same OU. At the moment since we dont use parents/guardians role I have a filter put them all their and then have the assigned devices go to the correct OU. Thanks!
Hi, we have tried every potential solution we have been able to find in the limited support documentation for Fee Tracker, and also by looking through other posts and comments here, but we still cannot get our Customized Email notification for Fee Tracker to list the fee amount, or repair cost. We have tried various dynamic fields when configuring inside the Customize Email tab in the app management in Fee Tracker, but it never has listed the fee in the repair summary. We do want to utilize this email notification to alert departments, and parents of the fees for damaged chromebooks at our institution. Any help would be greatly appreciated on this. ThanksAlbany School District #1 Technology
I have a question about requestor ticket replies. We have a few vendors that will alert us of safety and security concerns from within our network. What we see currently is that a vendor will email an alert to the help desk, creating a ticket. An agent will reply to the ticket and according to our vendor they then reply back, but the vendors reply is never received. I’ve determined this is due to the ticket unique reply-to email address that is created for each ticket. We have confirmed with this vendor that SalesForce (their ticket system) does not recognize the reply-to field. Is there a way to fix it this so that the replies are received and added to the ticket?
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