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I would like to pull all ticket data from this year into a Google Sheet (nightly) so I can create custom reports. Anyone know how to do this using Google Apps script and an API call? Thanks.
I accidentally returned a spare asset on a ticket that I was updating because the spare asset had NOT been returned. Is there a “best practice” way of undoing this action?(I tried deleting the “return spare” action, which did delete the action, but t
Why is updating the cost of a part is complicated? The BOT initially referred me to Import Parts which does not have Unit Cost. When I mentioned that, it corrected itself and told me to Import Inventory. Which I did, then I noticed that it skipped th
I work on a fleet of chromebooks at a school. Typically we charge student fees for the Middle and High Schools, but not in K-6. We also have incidents where the student is not at fault for defective parts. We do not want to charge fees for K-6 or d
Hi all, I am hoping for a way to sync device status from IIQ to Mosyle so we know when a device has been damaged or replaced. As Mosyle doesn’t have an inbuilt “Device status” attribute and IIQ supports syncing back tags, I was hoping to just sync II
I tried to do a search on this and couldn’t find an answer.If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset
We’ve noticed that when our agents get email notifications about tickets, new tickets, updates, etc. in the fields showing the updates the text isn’t formatted with line breaks. Instead it is all put together with text wrapping. On longer tickets w
Is there currently a way to set an assets location and room using a shortcut from a ticket? I would like to change an assets location using a shortcut as I assess the asset through tickets. Currently, I have to open a separate window to do so and s
Issue:Trying to find devices, that are assigned to students, that have an open ticket.Current Method:Ticket filter: “Has Asset Attached” and State = “Open”, export that list and add the Tags to an Asset view with the Role = Student filter.Solution:As
How do I edit the original request detail that I was the requestor for?
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