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When I am viewing an individual user and click on one of their assets, frequently what opens is the last View I had open instead of the Asset record. This has been happening for a few weeks now. I have seen that the system seems to work in layers, so I think what’s happening is that the asset is hidden beneath the View that comes to the top. But I can’t get to the asset without trying the whole thing over, or closing the tab and reloading IIQ. I have checked around the borders of the window, looking for an “edge” or some way to get to lower layers with no luck.
Hi Is there a way to add the “Additional Followers” field in the form for events?
In the default asset csv download, there are some fields that do not map to the asset record in IIQ:Retired Date, where does this value in the csv file map? Is the ‘Last Inventory Date” field in the csv meant to map to the “Last Verification” field in the asset record? Finally, if I have a “OnOff” field in the asset record and want to add that field to the csv file import, what value to I provide in the csv? Are these yes/no or 0/1?
Is there a way to convert a ticket that comes in from one of my agents to an iiQ corporate support ticket? Example I as a district admin am unable to fix the issue my agent is reporting. Instead of recreating the ticket can I assign the ticket to iiQ corporate support?
First time post, hope im in the right section, We are trying to have the Google Device app to put assigned devices in the correct OU but this is for our paraprofessionals. Since we cant create a role named that, the only other clean option is if I can have a filter under “OrgUnitPath Translation Map” that will pull the user from the correct OU and then push the device to that same OU. At the moment since we dont use parents/guardians role I have a filter put them all their and then have the assigned devices go to the correct OU. Thanks!
Hey, I am interfacing with the API using Google App Scripts using HTTP post. I'm wanting to grab several assets from a search and filter based on AssetTag. I can easily get something with an AssetTag of 2101011 but I don't know how to get all the assets with an AssetTag starting with 21. Is this possible? I loved to be able to do this. My current json body query looks like:{"Filters":[{"Facet": "AssetTag","Value": "123456"}]}I’d like something like:{"Filters":[{"Facet": "AssetTag","Value": "12%"}]}Which gives me all the assets starting with 12
Hi, we have tried every potential solution we have been able to find in the limited support documentation for Fee Tracker, and also by looking through other posts and comments here, but we still cannot get our Customized Email notification for Fee Tracker to list the fee amount, or repair cost. We have tried various dynamic fields when configuring inside the Customize Email tab in the app management in Fee Tracker, but it never has listed the fee in the repair summary. We do want to utilize this email notification to alert departments, and parents of the fees for damaged chromebooks at our institution. Any help would be greatly appreciated on this. ThanksAlbany School District #1 Technology
I'm working on loading data into our SIS from Incident IQ to help track staff and student assigned assets (mostly student, but I figured I might as well grab staff ones while I'm at it), and am trying to figure out how to include the Assets data in my API response from IIQ. I've tried the "/api/v1.0/users" endpoint and also tried creating a view and using the "/api/v1.0/users/view/{view-id}" endpoint. The view includes Assets as a column. I can't seem to get it to return the assigned Assets for the users even though the documentation indicates it should be one of the returned items in the JSON response. I’m working with Python since it has a module for working with the API in our SIS.import requestsurl = "https://{iiq_domain}}/api/v1.0/users/view/{view_id}?$p=0&$s=10000"payload = {}headers = { "Authorization": "Bearer {token_here}", "Content-Type": "application/json", "Accept": "application/json"}response = requests.post(url, json=payload, headers=headers)
I have a question about requestor ticket replies. We have a few vendors that will alert us of safety and security concerns from within our network. What we see currently is that a vendor will email an alert to the help desk, creating a ticket. An agent will reply to the ticket and according to our vendor they then reply back, but the vendors reply is never received. I’ve determined this is due to the ticket unique reply-to email address that is created for each ticket. We have confirmed with this vendor that SalesForce (their ticket system) does not recognize the reply-to field. Is there a way to fix it this so that the replies are received and added to the ticket?
We are new to iiQ and have the following scenario: IT needs a new port set up in a classroom and Facilities has to go in and run the cables and set up the physical port on the wall.So in our workflow we would have an IT ticket to do the work and then a sub ticket for Facilities. I have created a rule to allow this to be automatically generated in Facilities when we need a new port, but I cannot get the Location to populate based on the parent ticket in IT...the location HAS to be already specified in the Facilities ticket or based on who is requesting it or who it is for, which in this case is none of the above. I just want it based on the parent ticket location chosen. How can I do this? Is there a workaround using a webhook to come back around through the API and update the Facilities ticket with the correct Location? If so, what’s the code look like? I am assuming when the webhook hits the Facilities ticket # is already available and the location is available as data from the p
When creating a template, an asset and location (and even the issue) are required. Objective is to create a generic template for a particular issue. Then when wanting to submit bulk tickets for an allotment of devices using the template.Unfortunately, an asset has to be associated when creating the template. Then when using the template for the bulk allotment, in the description the associated asset is listed in each ticket. Eventhough the different assets are properly attached to the tickets. Causing you to have to open each ticket to correct/amend the asset in the description to match the asset attached to the ticket. Frustrating and counterproductive.
Hello,Is there a way to hide parts that are no longer used, ie toner that is no longer used in active printers? Also, if not, if the part is removed from the list, will the activity stay with the tickets that are linked to them or will that information also be deleted.
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