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Hello, I’m trying to figure out if there is a maximum file size for attachments for a knowledge base article. Does anyone know the max? My goal is to use the knowledge base to story digital copies of things like as-built records, O&M manuals, etc. Some of these files are quite large (500mb).
Seems silly to need to filter search results, but the search feature is basically unusable in it’s current state. I type in part of a name and I get every single user, student, staff, parent, etc that has that name or contains part of that name. And then even worse, there is no order to the results. It isn’t alphabetical, it isn’t sorted any manner that makes sense.
We currently use a Spare Pool to manage a set of “loaner” Chromebooks that students can check out if they forget theirs at home. Last year, when we checked out a loaner Chromebook we would simply scan the barcode into the “Check-in/Check-out” tool and it would show the date in the “Spare Pool: Issue Date” column. Since this school year started I do not have that functionality any more. It checks the device out to the student but does not enter anything in the date field. Has anyone else noticed this change and was this intentional?
Hello All:I work for a charter school using the homeschooling model. In short there are no brick & mortar schools. So we ship LOTS of laptops to kids, Chromebooks, Windows and Macbook Airs. Often, a family may get 2 or more of the same device for siblings. What inevitably happens is that wrong sibling logs into the wrong laptop. Do ya see where I am going with this? I would like to use Automated Verification to send an email to our team for the following condition:Within a timeframe, say 2 weeks, the wrong kid logs into the device and the right never does. If w/in that timeframe, the proper kid logs in, no notification.If w/in that timeframe no one at all logs in, no notification. Is this doable? Is this doable for apple devices (Macbook Airs and iPads)? We use Jamf School and Jamf Pro as our apple MDM. Intune for Windows devices. And, of course, G-Admin for Chromebooks.Thanks very much for taking the time to read this. Have a great day!
Forgive me if this has been posted somewhere. A quick search didn’t find the answer I’m looking for…We have user accounts being created through Google SSO. We also have data syncing from our SIS (Infinite Campus).I’m working on reconciling some student data in iiQ and we have many that are not linked to a SIS user. Some of these are actually inactive in our SIS, so their Google accounts should be deactivated.However, I’ve already found 2 that are in iiQ’s backend “database” and manually linked them. Before I keep going down the path, is there something I should check in our iiQ data mappings to ensure these accounts are getting linked? Or is the issue in Infinite Campus?These are not newly-created accounts. At least one student has logged in to their Google account if that would matter.
We have 3 new IIQ agents in the last 3 months and for the life of me I can not figure out how to get them into the IIQ certification. When they go to the Academy and Dashboard they do not see the certification at the top. They have done all 3 of the agent learning paths, tickets, users and assets but they are still not seeing the option to get agent certified. What are we missing?
Recently our facilities users lost the ability to switch products on the App. Now when they login they cant see any tickets cause they are on the wrong Product. When I login, I do see the option available. I believe they lost access with the recent permissions changes but cant find the source of the issue.
Is there a way to bulk un assign devices from users?
I scan my assets into a list and I click the bulk options and verify the entire list all at one time, but it is marking all the assets as “Failed” even though I am selecting “Verified/Correct.” Is anyone else having this problem? It just started happening in the last few weeks.
HelloI’m noticing that when our student’s names are changed in AD/Azure, the Azure sync in iiQ doesn’t update the names, it thinks the account (id number) is a new user so it tries to make a new iiQ user account but it can’t because there is one already existing (with original name).But if we change the iiQ account’s name to the new name and run the Azure sync, iiQ then sees it and updates the rest of the account’s information (location, etc...)Is this how it’s supposed to be or should I submit a support ticket?
Is it possible to add a “Set device status in Google” rule action to an On Schedule triggered asset rule? I’m not seeing it as an option. It only gives the option to change the asset status.I’m looking at creating a rule that automatically disables our unreturned loaner Chromebooks at a certain time after school lets out. I was hoping that a Google status rule action would exist in the on schedule triggered rules just as it does for all the other trigger types.
We recently went through the upgrade process for the Enhanced permissions model. During that conversion, the “GLOBAL - AGENT ROLE PERMISSIONS” appear to have been changed. Our policy that was converted contains only the “Submit Tickets” permission in the “Tickets” category. Not sure what happened during the conversion, but I am pretty sure we are missing several settings from the default.I would like to reset this policy to have the same settings that were default. Does anyone have a screenshot or list of the Default settings for the Global policy?There was a KB posting from @Hannah Bailey with screenshots of the Default Global Policies. I am pretty sure those are not correct for the Agent role. I would think “Work Tickets” would definitely be set for the default “Agent” role. Thanks,-Chris
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