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I’ve had a ticket open for a bit trying to figure this one out, but no luck, so thought I could try the community. We use Google SSO for all logins - this connection has been up and working pretty flawlessly until the last few weeks. Now, when we get a “new to IQ” user trying to login to IQ, they get an error message saying: “Login failed: That user is not set up in IncidentIQ”. (When I say new to IQ - we had some users that have been here for months just try logging into IQ for the first time getting that message, as well as brand new users trying to login). I see their account info being created with the Google SSO integration within IQ, but for whatever reason it is not letting them login. Any help or thoughts would be appreciated. Thanks!
Hello, I wanted to ask if it is possible to be able to use the {Asset.x} data point variables in webhooks to send to a google chat when a ticket is created, or is it only limited to {Ticket.x} variables?This is the webhook code I am using:{ "cardsV2": [ { "card": { "sections": [ { "widgets": [ { "decoratedText": { "icon": { "materialIcon": { "name": "devices" } }, "topLabel": "Device Model:", "text": "<b>{{Asset.ModelName}} || {{Asset.ManufacturerModelName}}</b>", "wrapText": true } }, { "decoratedText": { "icon": { "knownIcon": "DESCRIPTION" }, "text": "<b>{Ticket.IssueCategoryName} > {Ticket.IssueTypeName}</b>" }
I have established storage units for assets and would like to add additional assets that have been returned to these established units. I have yet to find a way to be successful adding assets to existing storage. How do I successfully add additional assets into an existing storage location?
I’m working on using the API to access events in order to sync certain ones to a series of Google Calendars. I have been able to generate a call that will grab the information I need from a single event. Unfortunately, I have to know the event ID in order to do that.Does anyone know what params I need to list all event IDs?The events module API seems to be undocumented, so it’s been difficult to discover what I need. (And, for a bonus ask… anyone know how to list tickets as well.)Thanks for your help!Paul
Before summer begins. When the school year begins. Before Winter Break.There's no one-size-fits-all answer to this question. We'd love to hear the reasons why your team chooses to conduct inventory audits during a specific time of the year.Sound off in the comments!
How do I choose an agent to print and export a report of devices/assets of one user
When I click on a user it shows no assets assigned to them. If I check the asset tag it shows it is asigned though.When working in a ticket and I go to select asset it shows no asetts in the room.IIQ has been very unreliable for the past few weeks.
We have been using the My Classes integration with our SIS to allow teachers to verify student Chromebooks. Since we were rolled to the new site permissions, teachers are unable to complete the verification (it just spins and doesn’t allow you to continue). I’ve been told by support that the site unification for staff and agents has resulted in some behind the scenes permission changes. In order for teachers to now verify assets, they need “edit” permission for assets. Obviously, we do not want staff to have full asset edit permission. It appears we need to elevate this to IIQ developers to give staff permission to verify, but not to edit details. Has anyone else who is using device verification experienced this?
Has anyone ever set something up that sends a user a text message when something is triggered? Not looking for an IIQ notification, rather an actual text message to a cell phone. Thanks!
Is there an option in iiQ that would allow users to schedule to sign out assets? We have a computer cart that teachers can sign out to use for their class periods. It would be good to have them do it in iIQ since they are already in here for tickets but I don’t know that the functionality exists.
Good afternoon, Is there a way to see who made changes in incident IQ? Like who changed rights or who created a group etc.?
I would like to run a list of all items in assigned in a spare pool. I’m not seeing anything in Assets or the Spare Pool manage page.
User was not created because 'Create Students' is disabled.Where do I go to ‘enable’ this option?
Hello,I’m curious if anyone else has extensively touched the IncidentIQ API with Python. I’m looking to automate the retirement of devices by having the script update specific fields for an asset based on a serial number an end-user puts in. However, the documentation is a bit confusing. Would I need to do a Search Assets Query with the user provided serial number, then get the SID of the asset in order to update fields? And where would I go to find the API names of these specific fields, especially for custom additions? I appreciate any clarification on this as the default workflow of clicking through the GUI each time is tedious, especially when dealing with dozens of retired assets.Here are the API docs I was working with: apihub.incidentiq.com/
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