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Goal: To allow our accounting department to only have access to tickets with fees without letting them access other non-fee tickets. Also to not change any visibility for our other agents. Would this work? If I created an accounting team with a per
For those of you using fee tracker, how do parents pay fees? I notice it doesn’t email them a payment button like Vanco does.
Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space
I created a custom field in for a group of assets and gave it field type as number. Did import on those assest with new custom field. Didn’t like the format (OCD). Attempted to edit the custom field itself, but could not change field type. Ended up d
We have a team of Project Coordinators who frequently upload important documents related to the project lifecycle into work tickets. Currently, the only option is to attach these files in the comments section. Over time, this pushes documents farther
Hello!I would like to allow all of my teachers to submit Staff Device repair tickets using a single Ticket Template.However, when I do that, it means I need to select a single Location and a single Model to submit the ticket under.I have created a “D
Just a question. We are still having a vast majority of our tickets submitted through email. I would like our district to really push the submissions through IIQ for obvious reasons. Who has done this and what were some of the issues. I still wou
Our district currently has to use AWS to handle the redirect from our CNAME to our Incident IQ instance. IIQ support has told us they are unable to manage this on their end. Has anyone else run into this? For most of our other vendors, they handle bo
I am trying to create an asset view that shows me if the asset passed or failed it’s verification. We have 10 + tech’s that verify and need to see what assets are failing. Is there a column that we can see this information? Thanks.
Our team has noticed in past few months that our ticket pages are no longer loading every ticket item that we have set to display. For example, when choosing 50, 100, or 200 items per page. It only loads the first 10 or so that you’re actually able t
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