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I’m curious if anyone has a workflow for auditing tickets within IIQ. I’d like to be able to audit resolved tickets for things like: correct issue selected correct resolution selected user attached to ticket asset (if applicable) attached to ticket was inventory properly updated To generate an unbiased sample to audit from, I wanted to set up a rule to randomly select resolved tickets from the week prior. Unfortunately, creating a rule like that isn’t possible yet. I would love to hear what other districts are doing to ensure tickets are accurate and complete.
Hello, I am wondering if any one is using IIQ for vulnerability management where identified vulnerabilities create tickets that enable tracking of vulnerability resolutions? This provides the opportunity to utilize the analytics created within IIQ to be used when asking for additional resources. Thanks!
