Ticket (or likely anything) filter with more options ("and", "or", etc...)

Hello!

Thank you for posting your question in our Community.

Is the screenshot below what you are looking for in one view?

Thanks,

Dani Donaldson

Sr. Customer Success Manager

Hi ​@JAlspach 157bd05 shastacoe! Currently, we don't have view filters that can combine a list of tickets you're following, have submitted, or are working on into a single view (The view filters are “and” filters). However, there are some built-in reports that can help you quickly identify this information:

• From the Dashboard, the "My Tickets" section displays tickets you've submitted.
• Under the "Tickets" icon, the "Assigned to Me" tab shows tickets you're actively working on as an agent.
• The "Tickets You Are Following" report highlights tickets you're following.

 

 

While these are separate views, hopefully they can help you easily find tickets you're involved with. If you're aware of this and would rather use the view filters, please submit an enhancement request.

 

Thanks!

 

Best,

Ashley

• DDonaldson_iiQ - That is what I want but...those filters are anded so, unless I am the Agent, and a follower and on behalf of and … I dont get any responses. I would LOVE a more powerful filter but I understand that may open a lot of complexity.

• AHolley_iiQ - Thank you...I would love to see those all in one list but if I need to see it on three for now, that is what it is I guess :-)