About this Community

Hello and welcome to the Incident IQ Community! 🥳  🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space for you to share a little more about yourself, your interests, and all the cool iiQ-related things you are up to! Some questions you could answer to get started are below, but please feel free to add anything you’d like to your introduction: What is your name? 👋 What is your job title and where is your district located? 💻 How long have you been using Incident IQ? ⏰ What is 1 way Incident IQ has benefitted your job and workflow? 👍 Anything you’d like the community to know about you? 😊 What are you looking for from this community? 🔎 We look forward to meeting and learning more about you.

Hello and welcome to the Incident IQ community! For a quick overview of the community, select the article below and familiarize yourself with our community categories. Are you new to the Incident IQ community? Check out this article! Throughout the Incident IQ community, we strive to inspire Incident IQ users to learn, educate, and network with one another for achieving more with Incident IQ.In our community you can: Learn more about the Incident IQ platform: discover new features, use cases, tips and tricks  Find answers and solutions to your questions and problems: ask product related questions, help others solve challenges they’re facing, and explore the online knowledge base Be in the know: stay informed about upcoming Incident IQ events and webinars Share knowledge with the community: share best practices, ideas for product enhancements, uses for various Incident IQ applications and integrations and much more Connect with the Incident IQ team directly: Expand your network

 Welcome to the Incident IQ Community!Upon entering the iiQ Community, you will notice that your username has been automatically created for you based on the information within your school district’s Incident IQ system. Along with your profile icon/image, your username is displayed with any post you create in the iiQ Community. If you would like your username to be changed to something else, please email community@incidentiq.com and provide the following information: Email Address Current Username New Username for the Community

When is a good time to ask a question versus start a discussion/topic within the community? Great question 😉 The question feature should be used when you have a question and are seeking an answer. Maybe you created a ticket template and now you aren’t sure how to implement it. Ask the community! The discussion feature should be used when you want to create a post or share something cool you discovered, like a new workflow for working tickets within your district, the custom fields you are using for your district, or how you are engaging your end users to encourage them to use iiQ. It’s as simple as that.

No brand, big or small, will survive without a strong community. Let’s face it, our world today is largely virtual - social media, online learning, online shopping, virtual doctors - almost all things can be found digitally. That’s why we created this community! With your help, there are endless options for support and ideas to grow our product, creating effortless streamlined processes to make your school system work more efficiently.  Some of our greatest product updates and new features came directly from your ideas. So we created a space to make it easier to hear directly from you.  There is a lot more coming to Incident IQ and this community is the perfect way for us to share everything with you - product updates & enhancements, events & webinars, tips & tricks, and more.  In addition, you’ll be able to use this community to:  Ask questions, share tips and ideas, and build awesome workflows/templates with the help of others in the community Network with like minded p

Get the Lay of the LandBefore you dig in and jump into the community, familiarize yourself with the community structure and the forum that we use.Below are the community categories, and all things Incident IQ should fall into one of them. Welcome Discussions & Tips and Tricks Share tips and best practices, show what you've created and inspire others Events & Webinars Stay informed on upcoming Incident IQ events & see past webinars About this Community Guidelines & important information for using the Incident IQ community Ask the Community Ask a question, share a solution, and reach your goals within these topics Tickets Assets Users Integrations Apps Other You can post Questions and Discussions in any category.Questions are in Q&A format! Solutions can be posted to questions. Questions can have accepted answers that highlight the solution for everyone to easily find. Make sure to mark an answer as accepted if it solves

Have you run into any issues while using Incident IQ that you cannot resolve on your own? Or do you have any questions about when, why, and how to use certain features within Incident IQ? Then you’re in the right place - so don’t be shy to ask Keep an eye on questions submitted by others and help them if you can. Odds are they’ve found themselves in the exact same situation as you. Remember, members earn badges for posting & replying 🏆 A few important tips before you submit a question Search first: Chances are that your question has been asked before, or that you might find a good article about it in our Knowledge Base. If you’d like to post a discussion prompt or a question with many possible answers, post it to the “Ask the Community” category instead. If your post is likely to be a feature request or product enhancement idea, then you probably should submit it as an idea in our “Idea Exchange” category. Create a summarizing title. When people read the title, they should be a