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Hello All:I work for a charter school using the homeschooling model. In short there are no brick & mortar schools. So we ship LOTS of laptops to kids, Chromebooks, Windows and Macbook Airs. Often, a family may get 2 or more of the same device for siblings. What inevitably happens is that wrong sibling logs into the wrong laptop. Do ya see where I am going with this? I would like to use Automated Verification to send an email to our team for the following condition:Within a timeframe, say 2 weeks, the wrong kid logs into the device and the right never does. If w/in that timeframe, the proper kid logs in, no notification.If w/in that timeframe no one at all logs in, no notification. Is this doable? Is this doable for apple devices (Macbook Airs and iPads)? We use Jamf School and Jamf Pro as our apple MDM. Intune for Windows devices. And, of course, G-Admin for Chromebooks.Thanks very much for taking the time to read this. Have a great day!
I have stored some information in iiQ Assets that is used quite often. Would it be possible to use some sort of API to query information using a field and getting back just a few fields? I’d like to maybe do this in C#.NET or really any programming language is fine… Mainly just to speed up how quickly I can get just an item or two, instead of going through the rather robust search offered in iiQ Assets. If this is not possible, please let me know - if it is possible, let me know even more :)
I am trying to set up an automated email to be sent out to students who have a certain asset assigned to them at a specific time of day. Below is what I have set up, but it is not triggering an email. Thoughts?
We’ve been trying to add assets to a spare pool which we’ve successfully done in the past. Now we click “Add Asset”, type in the asset tag number and select the asset at which point the screen appears to reload but the asset is not present in the pool. Is anyone else having issues with this?
Hello all,I’ve been trying to get our JAMF integration setup so that we can have the benefit of assigned devices but are having problems with “unassigning” them.At first we thought we could remove the username within JAMF and the devices would drop from their assigned users - especially as we have ticked the option within general settings to:Unassign owner if primary user is blank:Remove existing owner in iiQ for assets that have an empty primary user in jamfThis works for iPads but doesn’t work for MacBooks. According to an email from support, the JAMF location:email_address field needs to be blank as well to unassign the asset.Since it’d be easier to make all the changes in IIQ to remove the user from the device and have that push to JAMF, we starting testing on how to accomplish this.location:email_address is hardcoded to map to User email one way from JAMF to IIQ. If indeed we have to wipe that field in order to remove assignment, then the only way I can see to do this is to set
When we search against PO numbers that we know exist in Assets, we get no asset results. We can get around this by creating a view IF we know the location and PO number. Anyone else seen similar results?
You HAVE submitted an Event reservation request in Incident IQ before Your part of a new organization and someone in your organization has NOT submitted an Event reservation request for your organization in Incident IQ before. (If you search for your organization and it does not exist). This means: You need to sign in using your email and password credentials. Proceed with an Event reservation request and select your organization from the drop down. Sign in using your email and password credentials. The organizations that you are associated with will appear at the top. You can click CONFIRM & CONTINUE and will choose the organization this request is for on the next screen. Add your Event reservation details and be sure to select your organization in the drop down. Use the filter pill buttons to narrow down your choices and select your room, or rooms. Confirmation of your room choices show at the bottom.If you chose a day/time on th
You HAVE submitted an Event reservation request in Incident IQ before Your part of a new organization and someone in your organization has NOT submitted an Event reservation request for your organization in Incident IQ before. (If you search for your organization and it does not exist). This means: You need to sign in using your email and password credentials. Add the new organization. Proceed with an Event reservation request and select your organization from the drop down Sign in using your email and password credentials.Search for the organization to see if they already exist in our system by typing the name in the search box. If your organization exists it will show below the search bar. Since it does not, you will need to select Add New Organization and proceed with completing the organization’s information. Once the organization information is added, add your Event reservation details and be sure to select your organization
You have NOT submitted an Event reservation request in Incident IQ before Someone in your organization HAS submitted an Event reservation request for your organization in Incident IQ before. (If you search your organization and it exists but you cannot click on it). This means: You need to register a new account as a user Click Skip this Step on the organization page and the district Event Admin will have to add your organization to the Event reservation request, and then associate you to the organization Click Register a new account and proceed to type in the details to the left. Be sure to remember your password.You will receive a verification code to your email address that you added above. Enter it here and click CONFIRM. Search for the organization to see if they already exist in our system by typing the name in the search box. If your organization exists it will show below the search bar. Since it cannot be selected you will ne
We are currently experiencing an issue where none of the tabs of IIQ load anything, just a blank screen. As such, we’re not able to submit a helpdesk ticket of our own. Is anyone else experiencing this?
TL;DRThis is a long post and I’m infodumping to provide context for the problems I’m facing. I’m working with a particularly thorny migration problem from Aeries Devices to IncidentIQ, and looking for ideas or feedback on how I might improve the process of managing student accountability with Chromebooks for our Device Wrangler staff.The SetupDevice Wranglers are not IT folk. Most of them are Secretaries or Librarians. Usually there is only one per school site. They don’t have backup. Training is possible but ease of use, speed and simplicity is paramount.Previously, our Device Wranglers would use Aeries Devices to manage student Chromebooks. When devices were checked in, they could make notes on the asset. Aeries automatically links all previous assets to a student record, so that a Device Wrangler could see the history of the student and their devices. This was helpful in identifying “frequent fliers;” students that would break or lose their device often. This feature in Aeries allow
I no longer see the option in the JAMF app to push data from IIQ to JAMF. Is this no longer a feature, or am I missing a setting?
I’m using the Incident IQ iOS mobile app (version 3.9.4.24082901) on an iPhone running iOS 18. I’ve configured notification settings properly as described in the KB article, but I do not receive any notifications on my phone. Has anyone else experienced this or have any suggestions? Thanks.
Due to tight budgets and a slow rollover of devices to maximize our remaining AppleCare term we’ve needed to temporarily remove a number of devices from JAMF until such time as they’re put back in service. Essentially replacing broken devices through the year then final swap next summer. But this has broken our JAMF sync. So is there an easy way to remove the JAMF sync from those select devices temporarily until they re-appear in JAMF? They’re not retired, they’re in storage…Or a way to get IIQ to ignore a larger number of Sync errors?
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