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Basically the problem we have in our district is that devices going missing happens often, but it can be a short-lived occurrence. Our librarians are very good at setting the asset status to “Missing”, which triggers a device lock, but they tend not
We’ve noticed that when our agents get email notifications about tickets, new tickets, updates, etc. in the fields showing the updates the text isn’t formatted with line breaks. Instead it is all put together with text wrapping. On longer tickets w
I tried to search through the community posts here but wasn’t able to find anything related to this. I get a permissions issue when trying to import models, do you know what might be going on? I’ve included a screenshot of the error. I have the defa
Hoping to get some clarification on stale tickets, specifically how the stale ticket count works and what triggers the stale ticket to reset.We currently have ‘Waiting on Requestor’ rules in place that send reminders to our requestors when a ticket h
Our district currently has to use AWS to handle the redirect from our CNAME to our Incident IQ instance. IIQ support has told us they are unable to manage this on their end. Has anyone else run into this? For most of our other vendors, they handle bo
Unable to check in assetAsset [ Acer Spin 514 - G111345095 ] is not currently checked out - Assets need to have a status of 'In Service' to be checked in How do i check in without it being in service ? New Chromebooks for example, or reasigning the
Using the Ticketing Asset rules and a webhook, I need to be able to pass the current Asset Status to a Teams channel when the asset status is updated. I’ve tried every combination of {Status}, {Asset.Status}, {Asset.Status.Name} to no avail. Is there
How are you going about being notified of New Tickets other than logging into and living in IIQ all day?We don’t auto assign tickets quite yet, as there are only two of us, and we try to prioritize them and work them as we get them. I have noticed,
Staff role users are not able to add followers to tickets and we’d like to be able to grant some access.
My school district has maintenance assets listed under the Facilities toggle and regular classroom items under Ticketing. Our Maintenance department submits their tickets through Facilities, and they would like to set up Ticket Templates. We were ale
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