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I wanted to see if there’s a way to schedule daily reports for tickets. I’ve been asked to figure out a way to give my department lead a daily report of our team’s open tickets. I know how to create the report, but I want to know if there’s a way to
“Issue found, it was an old approval workflow that allowed them to work tickets and the users inquestion where accidently taking their own tickets.” I have come across an issue, I have a small number of tickets that users are somehow creating and af
Real-time update suggestion, maybe use redis or any vector database. We like hover notification that someone open the ticket and currently reading. which seem like it should be a separate real-time database that shows real-time so teams know who work
Is there a way to add a count of tickets a user has submitted that have been resolved?We’re looking to set up a combination of custom fields and rules that ultimately let us send out a feedback survey once a user has had 5 of the tickets they submitt
Is there a way to email a receipt to the student or parent once you check in and unassign a user from a device? We are having issues with students stating they turned in their device but they are still assigned to it and can’t prove it one way or th
Anyone else noticing that emails are not coming from IIQ this afternoon, April 16th? We have submitted a ticket but just wondering if others are seeing the same thing.
Howdy community! We currently limit a certain team to assets at specific locations and in specific categories:We’ve noticed that with these permissions enabled, these users are not able to apply any location filters to custom views:Is this working as
I would love to be able to make better use of the iiQ APIs.If any other users would like to share ideas, repos w code, examples, etc, let’s do it in this thread.Of if you know of other threads, please post them here.
Not sure if this is possible. I would like to create a rule when a student gets added to a ticket as a On Behalf of to run a rule that removes that user as a follower. Not sure if this can be done by variables or by domain my students have their own
Can someone share their rules for multiple approvals. For example, approved by principal, once approved by principal sent to curriculum director, once approved by curriculum it’s sent to IT.
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