There are certain KBase articles that staff need often but not often enough that they remember them fully. Is there a way natively to create a favorites folder in the KBase?

20

N

3 hours ago

M

Mr.DodgeContributor

asked in Users

Duplicate User - View "School ID"

We’re utilizing Google SSO to create / manage most of our users. Grace period for re-linking to existing iiQ account:365 days(s)When a user is deleted in googleSso, how many days should pass before iiQ creates a new user account (instead of reusing

253

5 hours ago

RTSD26_AllynJContributor

asked in About this Community

Idea Exchange Communication Cadence updates

I was curious about things, so I went thru all ten of the “In-Development” Items. 5 have less than 30 days in development. I think these items literally were part of the sprint that delivered the beginning of the month changes like the Folders for

311

6 hours ago

C

CKeander 4105b41 portlandpsObserver

asked in Tickets

Unable to Complete Change Request in Firefox

Recently, I’ve been unable to close Change Requests using Firefox. The CHANGE COMPLETED button isn’t responding to clicks. I have to open IIQ in Edge to get this functionality back.I was able to clear all cookies / cache and restore functionality b

132

9 hours ago

E

EChiren 2705eaa tempeschoolsObserver

asked in Other

Dark Mode Theme

Dark Mode would be a great addition. I’ve seen this was suggested before, but wanted to reopen this discussion as I see it has not been implemented. We here at TD3 just joined into the program and would all greatly benefit from a dark mode being avai

3853

C

1 day ago

A

AMeyer Greendale SchoolsMentor

asked in Tickets

Unable to save changes to "Issues" for a model

I added a custom model for a website this morning. I generally narrow the options to make ticket submission easier. My changes are not saving and are resetting to show the dozens of options available.

173

1 day ago

J

josborneObserver

asked in Tickets

Agent Ticket Collision

It would be great to have a visual indicator when you open a ticket to see if there is another agent actively viewing the same ticket. Some companies call this “Agent/Tech Collision” and it prevents something being double worked.

593

J

1 day ago

M

MRandle 7609a89 vvsdObserver

asked in Tickets

Is there a way to see if someone else is viewing a ticket the same time I am?

Is there a way to see if someone else is viewing a ticket the same time I am?It would be great if I could tell if someone else is in a ticket, so I can move on to another or collaborate.Is there a way to tell?

902

1 day ago

R

rgaddisObserver

asked in iiQ Facilities

Key Inventory

I am looking for a way to keep track of who has what keys in a district. Is there a suggested way in IIQ to track this? Thanks,Roman

512

R

4 days ago

E

EGimenez 590058f jusdObserver

asked in Tickets

Events - Best Practices/Remote Event Ticketing

I am curious if anyone has a “best practice” or guide on configuring events on the admin side. Or if anyone has been successful in their implementation, I would love to hear what has worked and what hasn’t.For starters, we’re trying to work out the r

1169

K

4 days ago

Show more activity

No topics found

Welcome

Learn more about using the iiQ Community, best practices for your iiQ Platform, and discuss past events and webinars with other districts

About this Community

20 topics

Ask the Community

Ask a question, share a solution, and reach your goals–together!

AI Ticket Assistant

6 topics

Tickets

1012 topics

Assets

593 topics

Users

228 topics

Integrations

137 topics

Apps

151 topics

Other

356 topics

iiQ Facilities

41 topics

iiQ Resources

3 topics

Compact Getting Started Card

Getting Started

Start by Introducing Yourself
Community Guidelines

Work Smarter in Incident IQ

Proven shortcuts and setup advice from iiQ experts and fellow K-12 districts, all in one place.

Short on Time? Start Here

iiQ in a Few: quick tips, tricks, and best practices for optimizing workflows

Bite-sized lessons you can finish between tickets, each focused on a single feature or workflow.

Work Smarter in Incident IQ

Proven shortcuts and setup advice from iiQ experts and fellow K-12 districts, all in one place.

Badge winners

MPhillips 893c52c whitnallhas earned the badge Problem Solver
APradhanang_iiQhas earned the badge Star Student
Emily Joneshas earned the badge Teamwork Champion
PTighe_iiQhas earned the badge Problem Solver

Show all badges

Community experts

Show full leaderboard

Need more help?

Knowledge Base

Check our our knowledge base where we have hundreds of help guides.

Schedule a Demo

Is there a feature you want to know more about? Schedule a demo today.

Incident IQ Academy

Become an iiQ expert with step by step courses and video training.

Powered by Gainsight

Terms & ConditionsAccessibility statement

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.