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I am working on adding an events calendar to our School website with IIQ. I have some knowledge in html and css but not as much in javascript/scripting. I am trying to manipulate the script so that when it shows on the website it doesn’t have the “Location/Room” in it. Is this even possible?
Hello Everyone,I was just curious if there was a way to import what devices a user is tied too in Azure AD. As a means to find out what device a user was last logged into. The registered and activity timestamps would be very useful as well. Thanks everyone.
Have a ticket open with support but wondering if anyone else is seeing or has seen where users are imported from EntraID and get created but cannot find them in Global Search / Users. I look them up in sync history see date created then following days errors stating account already created…
Hello,I was wondering if there was a way to import the Last known IP Address of an asset from Intune. I don’t see a custom field to import it from. I see for Google Devices this was made possible. Can we make it so the Intune Sync has that capability as well? Thanks!
Hello everyone,Our School District recently switched to incident IQ, and so far, it has been great. We’ve recently been working on our rules system and have a question regarding the when ‘Updated’ section.Besides our IT team who are all Agents, our Director of Technology is set up as an iiQ Administrator and Agent in the system. We already have rules set up to add her as a follower for certain scenarios, but want to see if there’s a way to do the following…When a comment is added to a ticket by our Director of Technology, that she isn’t already a follower of, automatically add her a follower.This would ensure that she is able to see any further updates that we do on the ticket afterwards for context. Now, I know that you can add a filter for When field is updated > Comments, but I don’t think there is a filter to check for the user who actually posted it.This is a very niche situation, and it’s quite possible that it doesn’t exist because the system isn’t designed to work this way.
I have a User filter to find out which students have multiple devices assigned to them, but I want to exclude any students who have a spare as their 2nd device. This will help us ensure that students turn in any devices they shouldn’t have.I looked searched for a solution or idea, but couldn’t find one. Anyone have a solution? Thanks,Amy
So this is a bit Tricky. I currently have rules setup in IIQ to Enable a device in Google if the status is set to In-Service or In-Storage, and to Disable a device if set to Lost, Stole, or Missing. I also need IIQ device status set to Missing when a device is set to disabled (button pressed), and to “In Service” if the Re-Enable Device button is pressed. I set up the rule “When Updated” When “Google Status = Disabled” set Status to “Missing”When I press “Disable Device”, it stays “In Service”. From this point, if I press “Enable Device” the device re-enables but then the IIQ Status goes to Missing. It’s almost as if it’s doing this reverse and I’m unsure of how to set this without messing stuff up. I’m disabling all other rules before hand to make sure that nothing else is triggering this. Any Help or insight would be greatly appreciated!
Hello,I was wondering if it is possible to set up a rule so that when a device is unassigned, its Google OU is moved to a different one. Thank you!
We have 3 new IIQ agents in the last 3 months and for the life of me I can not figure out how to get them into the IIQ certification. When they go to the Academy and Dashboard they do not see the certification at the top. They have done all 3 of the agent learning paths, tickets, users and assets but they are still not seeing the option to get agent certified. What are we missing?
Going down another rabbit hole here.We are looking at adding rooms to staff profiles in iiQ.We use Google SSO and Infinite Campus for our SIS.In iiQ Admin>Apps>Manage>Infinite Campus>Settings tab, I turned on the Add Rooms to users option.This pulled homerooms for students only. Should this data be populated for staff as well?
We are setting up the fee tracker app to issue invoices to parents of students when they break a Chromebook. When adding a fee, I see a section to attach a photo file. Is there any way to attach a photo to the invoice? Looking at it, I don’t actually see any way to customize the invoice itself. Also looking at it further, I noticed that if you submit a partial payment, it will generate a receipt but that doesn’t include anything like “balance remaining”. Is there a way to add that?
I need help resolving a problem. We use Infinite Campus, which syncs with IIQ. Recently, we had an issue where our Google SSO failed one night, specifically with the groups. I don't know if that has anything to do with it, but we resolved it the next day. A few days later, I noticed that our district employees' locations were based on where their children were enrolled in the district. For example, my location is Central Office, and my daughter is enrolled at the High School. My location is now set for the high school. If I change my location manually after it syncs that night, my location changes back to the High School. The problem we now have is when employees submit tickets, they route to the wrong location. We also have several staff and students in the unassigned (Temp) location. IIQ support said the issue was on our side; however, our locations are correct in Infinite Campus. We use One Roster, and I'm unsure if that has anything to do with it. I do not have access t
I thought to put a feeler out in this forum to see if anybody has configured feeds or accounts to be used with Xibo’s open source digital signage. Previously we had something set up with our former ticketing solution that utilized Xibo and a read-only account to preview a variety of filtered views. Wondering if anybody else has tinkered with an arrangement like this with IIQ, what worked for you?
When new models show up from our asset management systems, is there any way to be notified? The devices won’t flow into IIQ until they have been mapped. Is there any way to get some kind of heads up that a new model has appeared and is not yet mapped? We sometimes forget and don’t realize until we start getting calls that a search does not find their new device. Thanks!
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