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We would like to run a report on students showing how many devices each student has been assigned throughout the year. I know that while looking at a user profile we can see device history but its such a pain to go through every student you suspect as having been through too many devices. When assigning new devices and replacement devices we should be checking, but it often gets missed by library staff and new hires.Is there a way to run a report that will generate this information for us? Bonus points if we can also see how many devices we assigned as just replacements. (Excluding first assigned device).
I noticed that searching a username in Rollout Scout’s Batch Check Out no longer works as expected.When entering a username in the format first_m_last, I get the following error message. If I change it to firstname.lastname@example.org then it works correctly and the student is found.Rollout Scout - Batch Check Out ErrorThe username works correctly in check in/out and also the global user search functions. Is this a bug? Am I doing something wrong? I tried with Rollout Scout V2 Check Out enabled and disabled with no difference.
Is there a way to add the teacher’s name when viewing a student’s information?
I would like to see a way to be able to share custom views with users who are not agents. For example I I have a list of all the student devices on my campus with their assigned students. I would like to be able to share that list to the campus secretary without having them set as an agent in Incident IQ. Currently I am not sure how to do this. I have played with the permission settings but I havent found a solution yet. Any Ideas? TIA
We need guidance on how to utilize more than one SCCM/MECM server source. We have two domains in our environment as Staff/Student are split. Each have their own servers/configuration but the prefix for all workstations match location. With the SCCM integration tool, I only see the option to have 1 exe/data source. We need to have multiple data sources. I am looking for guidance to get this going, Azure/Entra/Intune as a single tenant for both domains are not an option, we need this to work in the existing configuration.
When going to Apps > Manage > Fee Tracker and exporting all transactions from there, you get data that you can not otherwise see in a custom view. I want to be able to share a spreadsheet with admin who are chasing payments that students owe us and I want the admin to be able to see what charges contributed to the total balance so they can better communicate with students and parents. I do not want the admin to have to go in to incident iq and search up the specific student and scroll to their fee tracker history.If there was a way to schedule the automatic export of this spreadsheet to a specific spreadsheet (ideally Google Sheets for our district), then I could give them all of the information that they would need to collect the balance due. It would eliminate the need for an incident iq agent or admin to be the middle man.
There seem to be a couple of inactive related threads about this that ended with a workaround of exporting all transactions data by going to Apps > Manage > Fee Tracker. The information that it gives is perfect! Why can we not view this inside of Incident IQ or at least filter down what data we need instead of having to export ALL transaction data.When using Fee Tracker, I would like to be able to share this info with an admin so that they can at least see the student, the balance they owe, and the reason for the balance. This could be the id, SKU, category, name, description, notes, etc., or any other way we want to record that. This way I could share the view with an employee who is chasing these payments and they’d be able to better inform the parent/student of exactly what the charge is for without the need to look up the student’s details page directly to view their past Fee Tracker transaction. Having the aforementioned fields available within a user view in Incident IQ wou
So I have a ticket requesting two assets which are laptops. The problem is that I don’t see a way to add more than 1 asset. Once I assign one laptop it does not allow me a way to simply add another one. I hope this something simple I am missing because it’s hard to understand why we can only assign a single item when it seems simple enough to just let us repeat the process. I can go to the user and manually assign multiple assets, but it’s not efficient.
I am trying to put my schools furniture into incident IQ and having trouble when it comes to things we have a bunch of that don’t have or need a unique identifier. For example we have 50 teacher workstations, 700 chairs, 150 tables, etc, etc.. Under assets I would like to put the 50 workstations without having to create one and clone is 49 times, but I am not seeing any way to do this. I can add the workstation, but there is no way to simply adjust the quantity. I hope I’m just being my slow self and missing where this is, but it seems like there is no simple way to adjust it kind of like how adjusting parts inventory works. I hope this is also something obvious I am missing as I don’t understand why we wouldn’t have the ability to simply make it optional.I am thinking of a workaround by importing a spreadsheet since I could just copy and paste to quickly get the quantity that I need. I was also considering putting them in as parts which could work ok.
I would love to use the storage feature for the large inventory of devices we have in our warehouse. My question is on removing them from storage whether it be 1 device or the whole box we will give them to the sites to issue to the students. Therefore I need to remove them from Technology storage to another site but will not have an ID yet to assign them to.I also found that if you assign 1 device without going through Batch Out, it does not remove the item from storage. Can this not be done on the asset itself?
2 Questions How do I remove tickets from work Package and how do I view Work Packages from IIQ App?
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