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I am working on setting up a Google App Script to help pull data on a schedule into a Sheet (similar to this other community post). In this case though I have two views setup (one for assets and one for tickets). I think I have something that might w
I have run several Views within Users and Assets. I need to clean up my files and discard some of these views. How do I get rid of them?
I am creating a ticket template for multiple locations scheduled for work to be done at the end of the school year. When that date rolls around is one ticket opened for all locations or a ticket opened for each location?Thanks!
Our agents wanted a rule / status change when a requester replies to a ticket. I created a custom status “Waiting on Agent” with the workflow stage “In Progress”. I created a rule that should trigger when a requester comments, the status changes to ‘
I am trying to help some of our tier 1 technicians help track tickets that were waiting on requestor where the requestor has responded. Right now the ticket just shifts back to in progress but sometimes that can create issues where they miss that ema
I am new to iiQ and am the Inventory Secretary for our school districts Maintenance Facility. I enter invoice data information for All purchases our department makes. (We previously came from School Dude/Asset Essentials) I know how to enter parts
Is there a way to hide the default “description of issue” so users do not fill it in, and instead fill in the one I custom defined?
I wanted to see if there’s a way to schedule daily reports for tickets. I’ve been asked to figure out a way to give my department lead a daily report of our team’s open tickets. I know how to create the report, but I want to know if there’s a way to
“Issue found, it was an old approval workflow that allowed them to work tickets and the users inquestion where accidently taking their own tickets.” I have come across an issue, I have a small number of tickets that users are somehow creating and af
Real-time update suggestion, maybe use redis or any vector database. We like hover notification that someone open the ticket and currently reading. which seem like it should be a separate real-time database that shows real-time so teams know who work
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