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It would be nice is we had the ability to access our Knowledge Base articles on the mobile app. Currently it does not look like we have that option.
We currently have a paper form that students fill out when they want to put their (in this case) a iPad for service. I have a rule setup in IQ that would work perfectly for us and a ticket flow that would work as well. But my goal was to have a kiosk
Has anyone had any luck adding an asset to an existing ticket using the API? I have no issues creating the ticket and the asset via the API but have not found the right endpoint or process for adding the Asset to the existing ticket. Thank you!
I’m finally setting up rules for SLAs and such, and it looks like this might need to be turned on somewhere? I thought it might just be a glitchy browser issue or something with our filter blocking a web asset so I tried it on a different device, dif
Is IIQ having a hiccup right now? I’m trying to update queries after updating deleted assets and changing filter options.
Is there a way to bulk update the Specific Location field for assets? When editing an asset’s details, there’s a field called Specific Location under the Room section. I’ve been using this field to record the Chromebook cart number where the device i
I have an issue where requesters can see internal comments even when we dont click the “visible to requestor” button. I checked the users role and he is faculty. Any suggestions on why this might be happening? I’ve looked at the settings, but some
When a user is set to no access, what happens to the ticket history for that user? Are you still able to search for tickets based on the user with the no access role?I know in the documentation it states that setting users to no access hides them fro
Where is this option enabled or disable in IIQ ? It seems to be disabled for most of our users
Is there a way to adjust the font size on the dashboard? Until recently it was fine but it looks like its about 8pt now which is pretty small with the amount of information on the screen. Edit*Issue resolved, it was a local issue on the computer a
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