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It would be great to have a visual indicator when you open a ticket to see if there is another agent actively viewing the same ticket. Some companies call this “Agent/Tech Collision” and it prevents something being double worked.
Is there a way to see if someone else is viewing a ticket the same time I am?It would be great if I could tell if someone else is in a ticket, so I can move on to another or collaborate.Is there a way to tell?
I am looking for a way to keep track of who has what keys in a district. Is there a suggested way in IIQ to track this? Thanks,Roman
I am curious if anyone has a “best practice” or guide on configuring events on the admin side. Or if anyone has been successful in their implementation, I would love to hear what has worked and what hasn’t.For starters, we’re trying to work out the r
Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space
Hallelujah I see them.
We’re utilizing Google SSO to create / manage most of our users. Grace period for re-linking to existing iiQ account:365 days(s)When a user is deleted in googleSso, how many days should pass before iiQ creates a new user account (instead of reusing
Our organizations user support assigns tickets to technicians by division. My division has changed; how do I unassign tickets currently assigned to me?
For some reason, the Event Details Widget is missing from my event tickets. How do I get this restored?
It would be very useful if we could search within a created view, or add a filter to a view that lets us get more granular. For example, I have a view that only has unresolved tickets, I would like to search within that view because the traditional
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