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Is it possible to make the user’s fines and fees appear on the screen when you check in an asset when using Rollout Scout’s Batch Check-In feature? We would like to know which students have fines applied when they turn in their device so that we can
Good afternoon Team, Question. Has anyone else experience their custom asset labels not working this morning? I tried printing some labels out, and I notice our whole label was different. There is also a message under admin, site options stating t
I need to change the options that show up when you click “new ticket”. I would like to create a custom category that would go be positioned first. Some of the options are irrelevant for us and only make it more challenging for users.
Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space
Hi Is there a way to add the “Additional Followers” field in the form for events?
How are you going about being notified of New Tickets other than logging into and living in IIQ all day?We don’t auto assign tickets quite yet, as there are only two of us, and we try to prioritize them and work them as we get them. I have noticed,
Is there a way to force a ticket to start/get assigned to an agent if we put a comment in a ticket? I thought this was happening in my previous district, but it’s equally likely I was just in the habit of hitting “start” every single time.
Can requesters select a parent asset such as a Chromebook cart during ticket submission and then choose one or more linked child Chromebook assets from that cart, based on room/staff associations?
We are having an issue relating around the automation from site options for asset automation. We are using 3 of the 4 options available, When User is assigned asset, update asset to match owner location and owner’s room. We are also using When User l
The little help menu magnifying glass button in the bottom right to let me submit iiQ help tickets has disappeared from my admin account. Has anyone else experienced this and knows how I can get it back? Clearing my browser cache did not help.
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