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We are using storage tracking for the first time and I just found where I could set some rules up for next year. This year, we just checked them in and In Storage was sporadically setting. Most of them stayed In Service. Yesterday I created a view
Submitted on behalf of @BTefft 7034f23 tps: We are trying to get it set so teachers can verify a device without having edit asset permissions. However after reading this:https://community.incidentiq.com/integrations-73/unable-to-use-my-classes-to-ve
We have an auto reopen rule that says, if the status is Resolved and Comment is updated within 5 days of the ticket, then it is set to In-Progress.Issue: When a user performs a reaction on an email it automatically re-opens the ticket. I am looking f
Hi Is there a way to add the “Additional Followers” field in the form for events?
We have a Dymo 450 label printer and I’m trying to get it to print asset tags for our laptops. Major problem is that the labels are not printing properly, it’s cutting off the QR code we’re trying to print on them and there is no way to “nudge” the p
Hey IIQ,Please bring back the Help Center button! As great as the Support Bot may be it doesn’t account for when there’s platform degradation, browser or user account issues.For platform resilience and user support during critical service disruptions
I need to change the options that show up when you click “new ticket”. I would like to create a custom category that would go be positioned first. Some of the options are irrelevant for us and only make it more challenging for users.
Anyone else have issues with printing standard Avery 5160 Labels? We created a template with exact label dimesions of 1” x 2.625” and it continues to not space correctly vertically or evenly. The labels run off to the next label.. This is very frus
How do you keep record of the condition of student devices? I want to be able to record if a device is in Excellent, Good, Fair, or Poor condition to help me figure out which devices need to be replaced early or reassigned to lower grade levels. We h
Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space
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