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Can requesters select a parent asset such as a Chromebook cart during ticket submission and then choose one or more linked child Chromebook assets from that cart, based on room/staff associations?
We are having an issue relating around the automation from site options for asset automation. We are using 3 of the 4 options available, When User is assigned asset, update asset to match owner location and owner’s room. We are also using When User l
The little help menu magnifying glass button in the bottom right to let me submit iiQ help tickets has disappeared from my admin account. Has anyone else experienced this and knows how I can get it back? Clearing my browser cache did not help.
Does anybody have a method to Follow an Asset?Example, we have (6) locations. Sometimes, a Parent/Staff will have a Student tech device that is expected to be returned or involved in a ticket.We don’t want a Rule to get notifications on ALL Asset ch
Summary of IssueWe are encountering an issue where barcode scans intermittently lose the first 1–3 characters when scanning into Incident IQ web search fields (asset search, ticket search, etc.).This behavior occurs across multiple barcode scanner ve
We are in process of getting started using incident IQ. I am having a heck of a time getting the label printing process together. I have a Dymo 450Turbo and I cannot find a nice, durable label to use. Does Incident IQ have a durable laminated label t
Hi Does anyone know if there’s a APi endpoint to update status of assets? for example, from “in Service”, to “In Storage”,we don’t want to assign and un-assign students users since they’ll be using their same laptop in new school years, we just want
Hello, We have a third party app that sends a email to IQ support to open a ticket when x happens (like the camera is offline). We would like to turn off all email notifications for that guest accounts so that IQ doesn’t send any emails to that email
I am trying to help some of our tier 1 technicians help track tickets that were waiting on requestor where the requestor has responded. Right now the ticket just shifts back to in progress but sometimes that can create issues where they miss that ema
Is there a way to export configured issues/resolutions from one model and import them into another one? We have over a hundred different device models and get new ones all the time. I would like to be able to configure one model’s issues and subseque
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