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Goal: To allow our accounting department to only have access to tickets with fees without letting them access other non-fee tickets. Also to not change any visibility for our other agents. Would this work? If I created an accounting team with a per
Just a question. We are still having a vast majority of our tickets submitted through email. I would like our district to really push the submissions through IIQ for obvious reasons. Who has done this and what were some of the issues. I still wou
Our team has noticed in past few months that our ticket pages are no longer loading every ticket item that we have set to display. For example, when choosing 50, 100, or 200 items per page. It only loads the first 10 or so that you’re actually able t
Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space
Hi all, I am hoping for a way to sync device status from IIQ to Mosyle so we know when a device has been damaged or replaced. As Mosyle doesn’t have an inbuilt “Device status” attribute and IIQ supports syncing back tags, I was hoping to just sync II
I have to change the way my default campus is sorted every time I view my campus. Is there a way to change the default view for how they are sorted on my dashboard.
Our district currently has to use AWS to handle the redirect from our CNAME to our Incident IQ instance. IIQ support has told us they are unable to manage this on their end. Has anyone else run into this? For most of our other vendors, they handle bo
I have a ticket that had a spare attached to it. I checked in the spare, but the ticket is saying that the spare is still checked out. I even tried re-checking out the spare and turning it back and it and that did nothing but make a duplicate recor
When using IIQ webhooks via HTTP POST or GET method via URL, which IP addressed I need to whitelist on our firewall in order to allow those requests to be delivered into our processing server?
Two custom fields in a ticket are now requiring to be filled in, but they are not marked as being required and they do not need to be required. When I go to edit the custom field, everything looks set correctly for it to not be required. Was wonderin
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