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I have an issue where requesters can see internal comments even when we dont click the “visible to requestor” button. I checked the users role and he is faculty. Any suggestions on why this might be happening? I’ve looked at the settings, but some
When a user is set to no access, what happens to the ticket history for that user? Are you still able to search for tickets based on the user with the no access role?I know in the documentation it states that setting users to no access hides them fro
Where is this option enabled or disable in IIQ ? It seems to be disabled for most of our users
Is there a way to adjust the font size on the dashboard? Until recently it was fine but it looks like its about 8pt now which is pretty small with the amount of information on the screen. Edit*Issue resolved, it was a local issue on the computer a
Anyone else notice that their ticket numbers today suddenly have the letter T in front of them? Example T-413278 when just last night they were 413277 no letters. Yes I submitted a ticket but wondered if this was an us problem or if others were s
We would like to see approvals pending and already approved. I was able to create the view “has pending approvals”, but I can’t find a way to view approvals that go to a particular person for approval. We would also like a view to show tickets that
I was creating a prompt in incident IQ to where if someone emails a specific email address it'll create a ticket based on what's in the subject/body of the email says when I type in the value %wifi% and then send an email to that address the ticket
Georgia SB 369 – Parts, Repair Costs, and Break/Fix Reporting Our district is preparing for SB 369 technology reporting requirements (O.C.G.A. § 20-2-1018). Starting in 2027. This new law covers educational technology over $100, including computers,
Our district is brand new to iiQ this year and need to be able to rapid scan current inventory to check for inventory accuracy.For example; I checked in all of my Chromebooks during EOY collection. Now I want to rapid scan them all again to make sure
Our faculty have two separate email addresses through their Google Workspace account and their M365 account. Most faculty consider their Microsoft account their primary email, but SSO is done through Google Workspace and their google email is what is
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