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Hi all,I’m wondering if anyone has an option on best practice for assigning tickets and what your reasoning is.Option AAssign to Agent or Team add comment with instructions or justification for ticket assignment.Option Badd comment with instructions or justification for ticket assignment. Assign to Agent or Team
If I create a single Asset I can choose to “Generate New Asset Tag” and it will create a random number, which I prefer. But if I bulk import new assets I can only get it to choose the serial number as the Asset Tag.Is there a way to have it Random generate a Asset Tag that is not the Serial Number during a bulk import?I have searched and can not find anything on this
is there a way to set up email to tickets to have a specific spot you can put the building name to assign it to that location instead of by the users default location?
This may be a odd and imposible request but I was wondering if there was a way to have tickets still be open but not on the available to work tab. My thinking is that we have about 30ish broken screen tickets that say open till we get parts for them. We wait to buy bulk parts so that we can get them cheaper. That being said, they usually complete the ticket so that it doesnt clog up the open ticket files. I like to keep them open since they are not fixed and will give a complete number of devices that are waiting for parts. I have thought of putting them into locations but then it would put all of them in the “waiting for parts” location while also keep thing the “open tickets” open. Please let me know if you have any suggestions or if any of that doesnt make sense and I can try and better clarify what I am looking for.
Is it possible to add a “Set device status in Google” rule action to an On Schedule triggered asset rule? I’m not seeing it as an option. It only gives the option to change the asset status.I’m looking at creating a rule that automatically disables our unreturned loaner Chromebooks at a certain time after school lets out. I was hoping that a Google status rule action would exist in the on schedule triggered rules just as it does for all the other trigger types.
This may be a dumb question, but is there a relationship between linked assests?In our old system there was a parent/child relationship between assets. So if I wanted to link an asset I had to go to the child component and select the parent asset it belonged to.However, asset linking in iiQ appears to be just that… a link. It seems as though, in iiQ, it wouldn’t matter if, for example, you were viewing the switch module and clicked on Link Asset and then chose switch chasis or if you were looking at the switch chasis and clicked on Link Asset and then chose the module. Am I understanding this correctly?
We create a custom for our spare pool devices that label the spare like Loaner #1, Loaner #2, etc.. Is there a way to show that custom field while issuing the spare. For now I created a view with the loaner # but have to switch screens to get it.
Can i make a sub ticket have the parent tickets description put into the sub ticket details automatically. So if Parent ticket was “Billy is a new hire at main street building.” can we make it to where the sub ticket says “please assign memberships to Billy.” “Billy is a new hire at main street building”??
Just wondering….this morning I update tickets and they are still unchanged on the main page. Also the dashboard shows “3” unassigned tickets but when i click on it there is only 2...1 of which has been assigned for hours?
I’m wondering if anyone actually has Mosyle integration working. We tried to set it up and get an unauthorized user error. Our ticket with IIQ has been ignored for 2 weeks. I’m wondering if this is a systemic issue and we should just give up or if there is hope that it gets fixed… There are not many settings to change, but if you have any ideas to try (the u/p and key have been reset and re copy/pasted 3 times) we’d love to hear about them.
I’m thinking I’m just missing something...I can’t find a way for the user to select a different location for their Quick Tickets other than the site they are assigned to. This was a perfect way for us to limit the use of a specific ticket type to a certain user, but he’s not able to change the location of the ticket to other sites. Also couldn’t find a way to change the location automatically by creating a custom field. Just trying to figure out a way.
Device that needs repairs of any kind that require it to be opened up in any way.
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