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I’m trying to upload a logo to our iiQ for emails and login page, but it will not let us to move or properly center the bounding box to display our logo correctly. We have noticed the size constraints and have done the absolutele minimum size, but it
Basically the problem we have in our district is that devices going missing happens often, but it can be a short-lived occurrence. Our librarians are very good at setting the asset status to “Missing”, which triggers a device lock, but they tend not
Currently with all of our repair parts I have been adding their shelf location and ID to the desctiption (ex: Keyboards on Rack A>Shelf 1) but I would like to be able to assign them a home. I have seen where this can be done with assets but is thi
We are currently swapping out new Chromebooks into our elementary carts and wondering if there is a way to scan all 18 and edit the custom room field on all 18 at once. I.e change the room field to Cart- Room# 135. Or do I have to scan and edit each
Currently - our agents work tickets and use a resolution action called “Escalate to SysAdmin” to assign the ticket to our SysAdmin team for review. The team would like some baseline information gathered FIRST before accepting the ticket. Here is the
So we have 2 sets of 30 iPads. They are in Shared iPad mode, and are not owned by anyone. I have some various asset views that are looking for devices without an owner, because I would ultimately like for *most* things to either have an owner ass
I am sorry to have to put this here but the ability to submit a support ticket in our platform has disappeared. There is no little icon in the lower right to open a support ticket. Also out ticket templates that are set to run on a schedule have n
We are having an issue relating around the automation from site options for asset automation. We are using 3 of the 4 options available, When User is assigned asset, update asset to match owner location and owner’s room. We are also using When User l
We have a team set up called “Assistive Technology” which allows a couple specific non-IT staff members to handle tickets related to IEP/SPED devices within IIQ, when tickets are assigned to the team. These users are assigned the staff role, not agen
We are in process of getting started using incident IQ. I am having a heck of a time getting the label printing process together. I have a Dymo 450Turbo and I cannot find a nice, durable label to use. Does Incident IQ have a durable laminated label t
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