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Summary of IssueWe are encountering an issue where barcode scans intermittently lose the first 1–3 characters when scanning into Incident IQ web search fields (asset search, ticket search, etc.).This behavior occurs across multiple barcode scanner ve
Good afternoon, I have been importing Chromebooks with their serial numbers and asset tags into IQ. I want the Asset Tag to flow from IQ to Google Admin console. So far it only appears that IQ will update the serial number and the only Asset ID
The little help menu magnifying glass button in the bottom right to let me submit iiQ help tickets has disappeared from my admin account. Has anyone else experienced this and knows how I can get it back? Clearing my browser cache did not help.
After searching for/selecting someone in Users Explorer, it displays any assets assigned to them in the card- or button-type of display (circled below). The asset type, location (including room) and asset SN is displayed. But, is there any setting th
I would love to be able to make better use of the iiQ APIs.If any other users would like to share ideas, repos w code, examples, etc, let’s do it in this thread.Of if you know of other threads, please post them here.
I am working with Office 365 calendars, I am trying to do resource mapping. Unfortunately on IIQ we are not getting any options of any Microsoft Buildings. I can see we have some on campus here. Wondering if anyone encountered this year or manage to
We’re just starting with IncidentIQ and we’ve attempted to set up our SSO with Google. But every time that I try to login with my google account as an agent, I get an error that states that I’m unable to login:Login failed: That user is not set up in
Does anybody have a method to Follow an Asset?Example, we have (6) locations. Sometimes, a Parent/Staff will have a Student tech device that is expected to be returned or involved in a ticket.We don’t want a Rule to get notifications on ALL Asset ch
Is there a way to reference a purchase order in a ticket that is NOT related to parts. For example, if someone submitted a helpdesk ticket to purchase a desktop computer, could I link that ticket to a purchase order in some way?
We currently use the Technician Name field under Meta Information to track who is currently transporting a device between sites instead of assigning it to the technician. I’ve created an asset view and applied Technician Name as the filter. The view
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