New to the community? Introduce Yourself
Saas-y Sips beer and wine cart by evening and coffee cart by morning, swag, district reviews, one-on-one workflow configurations - the Incident IQ booth #1225 is the place to be at CITE 2024!
Get started with the Incident IQ community.
Ask away! Someone here has an answer.
Help us improve Incident IQ.
Hello, I wanted to ask if it is possible to be able to use the {Asset.x} data point variables in webhooks to send to a google chat when a ticket is created, or is it only limited to {Ticket.x} variables?This is the webhook code I am using:{ "cardsV2": [ { "card": { "sections": [ { "widgets": [ { "decoratedText": { "icon": { "materialIcon": { "name": "devices" } }, "topLabel": "Device Model:", "text": "<b>{{Asset.ModelName}} || {{Asset.ManufacturerModelName}}</b>", "wrapText": true } }, { "decoratedText": { "icon": { "knownIcon": "DESCRIPTION" }, "text": "<b>{Ticket.IssueCategoryName} > {Ticket.IssueTypeName}</b>" }
When I click on a user it shows no assets assigned to them. If I check the asset tag it shows it is asigned though.When working in a ticket and I go to select asset it shows no asetts in the room.IIQ has been very unreliable for the past few weeks.
We have been using the My Classes integration with our SIS to allow teachers to verify student Chromebooks. Since we were rolled to the new site permissions, teachers are unable to complete the verification (it just spins and doesn’t allow you to continue). I’ve been told by support that the site unification for staff and agents has resulted in some behind the scenes permission changes. In order for teachers to now verify assets, they need “edit” permission for assets. Obviously, we do not want staff to have full asset edit permission. It appears we need to elevate this to IIQ developers to give staff permission to verify, but not to edit details. Has anyone else who is using device verification experienced this?
I’m working on using the API to access events in order to sync certain ones to a series of Google Calendars. I have been able to generate a call that will grab the information I need from a single event. Unfortunately, I have to know the event ID in order to do that.Does anyone know what params I need to list all event IDs?The events module API seems to be undocumented, so it’s been difficult to discover what I need. (And, for a bonus ask… anyone know how to list tickets as well.)Thanks for your help!Paul
Has anyone ever set something up that sends a user a text message when something is triggered? Not looking for an IIQ notification, rather an actual text message to a cell phone. Thanks!
Is there an option in iiQ that would allow users to schedule to sign out assets? We have a computer cart that teachers can sign out to use for their class periods. It would be good to have them do it in iIQ since they are already in here for tickets but I don’t know that the functionality exists.
Good afternoon, Is there a way to see who made changes in incident IQ? Like who changed rights or who created a group etc.?
I have a question about Special events and how to connect the event date to the calendar. Also, is the view All Events only available with specific packages, because I don’t see this option on our Dashboard. It would be very helpful if the “When does the event take place?” and “When can IT set-up?” fields synced with the calendar. When I read iiq help articles it seems like this should be happen automatically. Any suggestions on this would be appreciated! Thank you, Eva WellsNACS Tech Department
I would like to run a list of all items in assigned in a spare pool. I’m not seeing anything in Assets or the Spare Pool manage page.
User was not created because 'Create Students' is disabled.Where do I go to ‘enable’ this option?
Hello,I’m curious if anyone else has extensively touched the IncidentIQ API with Python. I’m looking to automate the retirement of devices by having the script update specific fields for an asset based on a serial number an end-user puts in. However, the documentation is a bit confusing. Would I need to do a Search Assets Query with the user provided serial number, then get the SID of the asset in order to update fields? And where would I go to find the API names of these specific fields, especially for custom additions? I appreciate any clarification on this as the default workflow of clicking through the GUI each time is tedious, especially when dealing with dozens of retired assets.Here are the API docs I was working with: apihub.incidentiq.com/
This is a general question in regards to changes being made on PowerSchool’s end regarding 3rd party plugins that access via the API.Recently PowerSchool users received an email from the CEO regarding non-partner plugins. The short of it is, if PowerSchool doesn’t view how data is being handled from a 3rd party as secure they may block that access. There is a lot of ambiguity here. IncidentIQ is not a partner vendor, or at least not listed as one. So for IncidenIQ staff, are you aware of this? If so, what are your thoughts and suggestions?For PowerSchool users who have upgraded to 24.10, have you noticed any issues with the IncidentIQ plugin?We have not upgraded yet as we want to ensure there are no issues with our integrations.
Check our our knowledge base where we have hundreds of help guides.
Is there a feature you want to know more about? Schedule a demo today.
Become an iiQ expert with step by step courses and video training.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.