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ITIL KB : https://www.itil-docs.com/blogs/configuration-management/configuration-management-database-cmdbAlthough IIQ doesn’t have all the features to be a CMBD, I’m wondering if this feature set may eventually be incorporated into your product line. I notice Solarwinds and ServiceNow offer it:https://www.servicenow.com/products/servicenow-platform/configuration-management-database.htmlhttps://www.solarwinds.com/service-desk/use-cases/cmdb-software Many of your core features are interrelated to what a CMBD accomplishes - so it may not be much work to add this as a feature set.
Based on the “PowerSchool SIS - Configuring Settings” guide, we should be able to associate Rooms with users. Unfortunately when we try to configure the App, that option does not exist. Is this a change to the app that isn’t reflected in the Guide, or is there some other issue?
I know we can create a view and report of users with multiple devices, which is helpful, except every student here has a laptop and charger assigned. Therefore every student shows up in this out of the box report.Can we apply a filter to say show me users with multiple assigned devices of Category “Laptop”?Or can we say show me users with multiple device when the count is greater than 2?this would then give us an accurate report of how many students (or staff) have multiple laptops signed out.
Grandview Heights Schools would like to offer our space for an in-person Ohio IIQ User Group Meetup. We have hosted other vendors in the past for in-person meetings among Ohio users and vendor staff and have found them to be an excellent way to learn from one another. Would IIQ be interested in hosting an Ohio User Group at Grandview Heights Schools this summer? Thanks,Chris
I have a staff member that I am needing to delete out of our iiQ system. How do I go about that?
When I check an asset in on the app, I can mark it as damaged and a ticket is generated. I do not see a way of doing that on the web interface. Am I just missing it? I’d rather not have to use a phone to check in damaged devices.
I am looking for the ability to allow specific staff to view the Google Device Data when viewing Chromebook assets. I’ve looked through the permissions but I haven’t been able to find anything that allows this through testing. I’m also looking to allow the same specific staff to enable/disable chromebooks and I see the checkboxes in the permissions but it doesn’t seem to do anything when checked.Any ideas would be helpful, thanks!
I am starting to set up our Audit Manager and have scheduled a monthly automatic verification and a yearly in person verifcation schedule for our chromebooks at the high school. We have started to go through the list of failed verifcations and check what those students currently have. When checking their devices we manually verify those devices but they are still showing up as failed verifications after we add it manually. Do I have something set up incorrectly or does it take a while for the system to change their status?
Scenario: You receive 2 separate tickets on the same problem, but from 2 different aspects of the problem. So they are related, but not identical. Question: Is there a way to link these 2 tickets together for troubleshooting and resolution?
I am wondering if there is a way to have tickets at certain locations assigned automatically to agents. In our district (as well as many others) specific agents handle the tickets for specific locations. Instead of me having to assign those tickets based on location to the same agents everyday I would love to have the ability to have those locations send the tickets to them automatically and have them pass off the ticket if it is not relevant to them.
Since the most recent update to the mobile app, when a technician is trying to close a ticket, it asks for a labor rate. I have no labor rates on file so it will not allow the ticket to be closed. How do I disable this feature?
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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.
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