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Question

Teacher's location keeps changing, even when locked

  • April 23, 2024
  • 6 replies
  • 77 views

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I have a teacher whose location keeps changing. I have even locked the location and it will go back to the “wrong” location but have the option as locked now.  It will not allow me to lock her location. Additionally, her assets are also doing the same thing.

6 replies

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  • Author
  • Participant
  • April 23, 2024

I would like to submit this as a trouble ticket with iIQ, but I can’t find where to do this.


Kathryn Carter
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@mwhite Thank you for submitting your question to our community! 😄 

Here are the multiple ways to get in touch with iiQ support: 

 


ADeLacy
Participant
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  • Participant
  • April 23, 2024

@mwhite Are you Syncing info of the teachers rooms from an SIS ? if yes the Data in the SIS may be incorrect. 


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  • Author
  • Participant
  • April 23, 2024

The SIS shows the correct location.


Ignacio.zamudiojr
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@mwhite Hello, I was wondering if you ever found a solution to this issue? I am experiencing that same problem, location never saves.


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@Ignacio.zamudiojr 

On the user’s page, at the left side at the bottom, you should see a Revisions section. That should show you what’s making those changes.