Unanswered questions

Our district is brand new to iiQ this year and need to be able to rapid scan current inventory to check for inventory accuracy.For example; I checked in all of my Chromebooks during EOY collection. Now I want to rapid scan them all again to make sure they all scanned in correctly. But I can't find anywhere in iiQ where I can just do a rapid scan of current, mostly checked in inventory without having to manually clear the field to scan the next barcode. This is extremely time consuming as I have around 2,000 Chromebooks in my office. I just want to be able to re-scan inventory at any given time without having to clear out the scan field after every barcode. Is there a way to do this? I’m not an admin, just an agent with limited permissions. 

This is via the Google Devices app.I created several Asset Statuses and Mapped them under the General Settings tab. However, active devices are showing up as Deprovisioned/Disposed, and I’m not sure why.  I have reauthenticated the app, pushed data, and run a sync, but active devices are still showing in IIQ with the incorrect asset status.

Georgia SB 369 – Parts, Repair Costs, and Break/Fix Reporting Our district is preparing for SB 369 technology reporting requirements (O.C.G.A. § 20-2-1018). Starting in 2027. This new law covers educational technology over $100, including computers, tablets, interactive whiteboards, and related hardware/software. Georgia school systems must report the following information for the previous school year:• Total technology devices in operation • Break/fix rate (Need Help with this)• Devices requiring repair • Devices repaired or left out of service • Total repair/replacement costs (How do i get info for items repaired multiple times)I'm working with my IIQ CSM but also seeking input from the community. The biggest hurdle will be determining the  Break/fix rate for any device needing repair before the manufacturer’s lifecycle ends due to damage or failure not covered by insurance.We’re looking for the best way to configure Incident IQ to enter and export the required data for an annual rep

An Unassigned device is just that… unassigned.Why wouldn’t Previous Owner ignore an “Unassigned” and retain the actual Previous Owner?We need this for backtracking and reports.Unassigned is NOT an Owner.Does anybody have any thoughts?Our typical process is Owner uses device, device is returned and Unassigned/Check-in, then device gets reissued to an Owner again.With this process, we lose the 1st Owner information.  It doesn’t make any sense.

I have an issue where requesters can see internal comments even when we dont click the “visible to requestor” button.  I checked the users role and he is faculty.  Any suggestions on why this might be happening?  I’ve looked at the settings, but some of the items that look like they would need to be unchecked look as if it will mess their account up.  Any help would be much appreciated.