Unanswered questions

Where is this option enabled or disable in IIQ ? It seems to be disabled for most of our users 

 We would like to see approvals pending and already approved. I was able to create the view “has pending approvals”, but I can’t find a way to view approvals that go to a particular person for approval. We would also like a view to show tickets that have already been approved filtered by approver. 

I was creating a prompt in incident IQ to where if someone emails a specific email address it'll create a ticket based on what's in the subject/body of the email says when I type in the value %wifi%  and then send an email to that address the ticket is created with no issues, but when I use the value%(network|wifi|internet)% and send a email with all other rules being the same the ticket isnt being created. Using the value tester it says all expressions are passed successfully as long as I include any of the words network, wifi, or internet. Am I structuring the values wrong?

Our district is brand new to iiQ this year and need to be able to rapid scan current inventory to check for inventory accuracy.For example; I checked in all of my Chromebooks during EOY collection. Now I want to rapid scan them all again to make sure they all scanned in correctly. But I can't find anywhere in iiQ where I can just do a rapid scan of current, mostly checked in inventory without having to manually clear the field to scan the next barcode. This is extremely time consuming as I have around 2,000 Chromebooks in my office. I just want to be able to re-scan inventory at any given time without having to clear out the scan field after every barcode. Is there a way to do this? I’m not an admin, just an agent with limited permissions. 

Our faculty have two separate email addresses through their Google Workspace account and their M365 account. Most faculty consider their Microsoft account their primary email, but SSO is done through Google Workspace and their google email is what is maped to their user email field.  Is there a way to keep Google for SSO but map their 365 email addresses as a second address and make all ticketing emails flow through 365? 

Which endpoint is used for retrieving class schedules for a user?

If I only wanted specific fields returned in the API response from an endpoint, do I use the “FieldsToReturn” parameter in the request?  For example, if I just wanted the UserId and StudentIdNumber from the /users endpoint, how would that look? Maybe it can’t be done but when calling various endpoints, I want to cut down on the amount of data returned in the call.