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Is it possible to have more detailed ticket filters? I would love a view where I am either a follower, requestor or the agent on a ticket. Basically any ticket I am involved in.It seems in my somewhat limited testing, that the filters get AND’ed. I would like a view where any of them are true.What am I missing? Thanks! James
After uploading a PDF to IIQ the option to preview the document no longer works. The option to preview is still there as shown below but I was just told in ticket 32961, preview functionality is not currently supported. This was a feature I used on a daily basis. Why was the functionality removed?
We have a number of assets that stay permanently in a certain room where users come to said room to use the equipment. To assign the asset to room X, we created a “user” Room X and checked the equipment out to this “user”. Is this the best way to do this?Is there a way to assign equipment to a location without having to check it out to a user? I’m curious as to how other institutions handle similar situations. Thanks,Marita
Whenever I try updating a staff members permisisons I conyue to get this “Error saving user! User {UserId:'13c9fece-2067-408d-9a89-94b9494c957c'} does not have laborrates.manage permission .” error messsage.
Good afternoon ! So ever since the new update that allows label templates has launched I can’t print asset labels on my Zebra ZSB-DP12 label printer. I have tried creating a custom template as the labels are 1.25” x 3.5” and thought that was causing it. However when ever I try to print to it I get the “ Something went wrong when trying to print. Please check your printer and try again” I can send test print labels to it so I know it is connected and I can also send it to different print queues. Anyone else run into this issue?
Since there is no SMS notification option for agents, and since AT&T has shutdown their e-mail to text gateway (number@txt.att.net) and Verizon will soon do the same, I need to engineer another method of getting updates to agents via text. I use Twilio from other monitoring systems to send SMS - how can I create notifications from IIQ to Twilio using webhooks or other API?
Is anyone else having issues with asset linking?When we go to link assets it will say completed and show in the timeline but when we go back and check the linked assets tab the new assets are not linked. The same thing is happening with unlinking as well.
For some reason, one of our agents gets an email notification where it shows one word (or so per line). He says that it appears this way no matter how wide he makes his email window. Is there a fix for this? Is it his Outlook settings or font settings? It’s like the column is too narrow. When I look at the Rule we set up for that team, it looks just like our Help Desk rule.
I’m attempting to build out our Knowledge Base, but when I try creating a new article, my full list of categories are not visible in the category drop down menu. When I search for the desired category nothing is found.
Hello all,We recently noticed that OU’s we’ve created in the Google Admin console are not visible in IIQ. Our Google SSO and Google Device sync’s are both enabled and setup, and in the past when we created new OU’s they would propagate into IIQ during the next sync. We are unsure where to check in the IIQ Admin pages or App Management to verify this.
I am searching for a student User and he is not found (although his guardian is).I have searched through the logs for my connected apps (Google and Skyward) and found him, so he should be there.What gives? I don’t have any filters set.
Created an asset like I usually do, and iiQ froze in the middle of saving. Now when I search for the asset, it says no results.. if I try to recreate the asset, it says the asset # is in use. Is there somewhere else (like a database or management screen) where I can delete that asset # so I can fix this issue?
When using the VNC Remote Assistance app, do the computers/user need to be on the same network? Or is this supposed to establish a remote connection anywhere the user is logged in to IIQ?
If I link Asset A to Asset B, is there a way to have Asset A inherit settings from Asset B?Like location, room number, etc.
Is it possible to change / alter or select other Icons to the main categories ?
I know that it has been reported that there is an intermittent ticket and asset issue, but our created policies/permissions for our agents, staff and students have completed been deleted, which has now completely derailed our settings. Also, the help option in iiQ is no longer available in order to report a problem or create a ticket with iiQ support. Just wondering if anyone else are having the issues along with the reported viewing problem?
Did the labels get updated? Label options are no longer showing up under Site Options. They have also increased the size of the bar code and the asset# has shrunk even more. It is barely readable now. Is there anyway to fix this? We can barely read the asset tag#.
I’m reaching out regarding an automation rule we’ve set up in our IIQ instance that sends a notification to users when a device is assigned to them. The rule works as expected when we manually assign a device within IIQ, but it does not trigger when an integration (like Mosyle MDM) updates the asset owner.We’d like to know: • Is there a way to ensure that asset ownership changes made via integrations trigger automation rules? • If not, is there a recommended workaround that would allow us to notify users when a device is assigned through external systems?We’re trying to maintain consistency and ensure that users are notified regardless of how the assignment happens.Thanks in advance for your support, we really appreciate any guidance you can offer!
Hello! I’m over scheduling all athletic events and making sure there is no overlap etc. In the list view I can see the room location (gym/field house etc) but on calendar view which is what coaches will view first, it doesn’t show the room unless they click on it, which isn’t ideal. Is there a way to show the room on the calendar view without having to toggle back and forth to list view? Or can we change the color based on location? Thanks!
Anyone else experiencing issues when trying to pull up different ticket views? It doesn’t matter which view I select, it can’t load any of the items, it just spins. I’m only seeing this issue when I try to pull up different ticket view. Asset and User Explorer are working as expected. I can even pull up the Open Tickets view, but none of my customized views will load.
When selecting rooms for an event rooms do not appear to have a particular sort. Is there a field that controls how rooms are sorted in the list? It does not appear to be numeric.
Hello all, Sorry to get back on this but I am still having issues with this. It seems to have worked before but not working now. Am I missing something? Looks like the asset I am working with is not triggering an update rule when I modify the Owners role. I have tried several different assets with no luck. When I check out the device to a user, the rule is triggered and nothing matches. It says: Asset does not match against filters defined for this device. I checked the device for the correct model category, and it matches the filter. If I just modify the user's role to “No Access” the rule is not triggered.Thanks for any input.
Is anyone having issues Linking/unlinking devices in Inventory? We go thru the steps & it goes thru but does not change. The Timeline shows it was done but anything unlinked or linked still shows up. This was working last week but appears to be a new issue for our staff.
I’m looking at moving away from TeamViewer to GoTo Resolve due to the huge cost difference. Anyone else that would love to see an integration between iiQ and GoTo/Logmein Resolve?
Under Purchase Information, is there an option for leased devices? These devices will need to be returned to the Vendor in a certain amount of time, so they are not purchased outright but leased.
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