Unanswered questions

I am working on setting up a Google App Script to help pull data on a schedule into a Sheet (similar to this other community post). In this case though I have two views setup (one for assets and one for tickets). I think I have something that might work but this is well outside my wheelhouse and was wondering if anyone in the community has done this/could check my script.This one is for tickets and I’d just swap the view IDs, module, product ID, and sheet name:function pullTicketsPost() { const API_KEY = 'YOUR_API_KEY'; const VIEW_ID = 'YOUR_TICKET_VIEW_ID'; // The Product ID for the Tickets module const PRODUCT_ID = '88df910c-91aa-e711-80c2-0004ffa00010'; // URL targeting the Tickets module with a high result count to minimize paging const URL = 'https://bisd303.incidentiq.com/api/v1.0/tickets?$s=5000'; // Constructing the payload to filter by the specific View ID [1] const payloadData = JSON.stringify({ "ProductId": PRODUCT_ID, "Filters": [ { "Facet": "Vie

We’ve noticed that when our agents get email notifications about tickets, new tickets, updates, etc. in the fields showing the updates the text isn’t formatted with line breaks.  Instead it is all put together with text wrapping.  On longer tickets where there are paragraphs in the ticket is just one big wall of text making it all very hard to read.Considering how many things IIQ does great I find it hard to believe that something as simple as properly formatting the emails is something they can’t do.  Are we missing a setting or something that would resolve this?

We are begining our end of year audit process and i have given the staff instructions on how to verify the assets in there room using the incident iq app. well when they went to scan the asset tag it didnt pop up on mobile but they have claimed there room and in the browser version they cn see all there assets assigned to that room. Any ideas why it would work??

Real-time update suggestion, maybe use redis or any vector database. We like hover notification that someone open the ticket and currently reading. which seem like it should be a separate real-time database that shows real-time so teams know who worked on what. or at least real-time editing or commenting. 

Is there a way to add a count of tickets a user has submitted that have been resolved?We’re looking to set up a combination of custom fields and rules that ultimately let us send out a feedback survey once a user has had 5 of the tickets they submitted resolved. Currently I’m not seeing any actions in the rules section that let me update a custom field that triggers when a ticket is resolved. Ideally a ticket gets resolved, the custom field is incremented +1, then a rule checks when greater than 5, the survey is sent. Not sure if I’m missing something or if there is functionality like that already baked in. Thanks!