Unanswered questions

When running a manual  PUSH DATA sync in the Mosyle Manager app, why does all 177,000+ assets have to be downloaded? I have less than 5,000 assets actually in Moslye.  

How can we send an email to a Parent using Rules to alert the parent that the Student has not used the Chromebook for 21+ days?There is no option to send to the Parent. 

We have an auto reopen rule that says, if the status is Resolved and Comment is updated within 5 days of the ticket, then it is set to In-Progress.Issue: When a user performs a reaction on an email it automatically re-opens the ticket. I am looking for a solution to avoid that.

We have a Dymo 450 label printer and I’m trying to get it to print asset tags for our laptops. Major problem is that the labels are not printing properly, it’s cutting off the QR code we’re trying to print on them and there is no way to “nudge” the print over a few mm to have it fit.What settings should I be using to get this set up correctly?

How do you keep record of the condition of student devices? I want to be able to record if a device is in Excellent, Good, Fair, or Poor condition to help me figure out which devices need to be replaced early or reassigned to lower grade levels. We have the assets module but I don’t see an option to document asset status in the verification. Am I missing it or is it not a feature. Does anyone have a workaround for this?

We are having an issue relating around the automation from site options for asset automation. We are using 3 of the 4 options available, When User is assigned asset, update asset to match owner location and owner’s room. We are also using When User location changes, update asset to match owner location.The combination of those 3 solves most of our issues when staff/students move around, but it does present us with a large issue that I am hoping to address and get fixed. We have a process where some students are given an obsolete Chromebook after X years of use/district enrollment. Those Chromebooks are processed for surplus and removed from our District inventory, but they remain in IIQ for tracking who we gave them to. In IIQ they are set to our Surplus location and then retired.The problem we are getting is 8th graders who leave the district with their Chromebook, then return later to our high school and the site options trigger their retired Chromebook to come back into service and

Does anybody have a method to Follow an Asset?Example, we have (6) locations.  Sometimes, a Parent/Staff will have a Student tech device that is expected to be returned or involved in a ticket.We don’t want a Rule to get notifications on ALL Asset changes.  We just want the ability to Follow an Asset.  So, if we are expecting something… we can get notified when it happens.  Like, the Parent/Staff returns it at one of the school locations… it gets Checked In (which those Rules don’t work very well to begin with… but we don’t want notifications for All).If there was an option to Follow an Asset, then an Agent/Team expecting something to change with an Asset can just be notified specifically.

I am working on setting up a Google App Script to help pull data on a schedule into a Sheet (similar to this other community post). In this case though I have two views setup (one for assets and one for tickets). I think I have something that might work but this is well outside my wheelhouse and was wondering if anyone in the community has done this/could check my script.This one is for tickets and I’d just swap the view IDs, module, product ID, and sheet name:function pullTicketsPost() { const API_KEY = 'YOUR_API_KEY'; const VIEW_ID = 'YOUR_TICKET_VIEW_ID'; // The Product ID for the Tickets module const PRODUCT_ID = '88df910c-91aa-e711-80c2-0004ffa00010'; // URL targeting the Tickets module with a high result count to minimize paging const URL = 'https://bisd303.incidentiq.com/api/v1.0/tickets?$s=5000'; // Constructing the payload to filter by the specific View ID [1] const payloadData = JSON.stringify({ "ProductId": PRODUCT_ID, "Filters": [ { "Facet": "Vie

We’ve noticed that when our agents get email notifications about tickets, new tickets, updates, etc. in the fields showing the updates the text isn’t formatted with line breaks.  Instead it is all put together with text wrapping.  On longer tickets where there are paragraphs in the ticket is just one big wall of text making it all very hard to read.Considering how many things IIQ does great I find it hard to believe that something as simple as properly formatting the emails is something they can’t do.  Are we missing a setting or something that would resolve this?

We are begining our end of year audit process and i have given the staff instructions on how to verify the assets in there room using the incident iq app. well when they went to scan the asset tag it didnt pop up on mobile but they have claimed there room and in the browser version they cn see all there assets assigned to that room. Any ideas why it would work??