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Is it possible to have more detailed ticket filters? I would love a view where I am either a follower, requestor or the agent on a ticket. Basically any ticket I am involved in.It seems in my somewhat limited testing, that the filters get AND’ed. I would like a view where any of them are true.What am I missing? Thanks! James
Is there a way to bulk update the Specific Location field for assets? When editing an asset’s details, there’s a field called Specific Location under the Room section. I’ve been using this field to record the Chromebook cart number where the device is stored.I know how to bulk update the Room information, but I haven’t been able to find a way to bulk update the Specific Location field.Ideally, I’d like to filter assets by serial number, update their Room, and enter the cart number in Specific Location — all in one batch process. This would save a lot of time compared to updating each asset individually.
After uploading a PDF to IIQ the option to preview the document no longer works. The option to preview is still there as shown below but I was just told in ticket 32961, preview functionality is not currently supported. This was a feature I used on a daily basis. Why was the functionality removed?
We have a number of assets that stay permanently in a certain room where users come to said room to use the equipment. To assign the asset to room X, we created a “user” Room X and checked the equipment out to this “user”. Is this the best way to do this?Is there a way to assign equipment to a location without having to check it out to a user? I’m curious as to how other institutions handle similar situations. Thanks,Marita
Whenever I try updating a staff members permisisons I conyue to get this “Error saving user! User {UserId:'13c9fece-2067-408d-9a89-94b9494c957c'} does not have laborrates.manage permission .” error messsage.
Good afternoon ! So ever since the new update that allows label templates has launched I can’t print asset labels on my Zebra ZSB-DP12 label printer. I have tried creating a custom template as the labels are 1.25” x 3.5” and thought that was causing it. However when ever I try to print to it I get the “ Something went wrong when trying to print. Please check your printer and try again” I can send test print labels to it so I know it is connected and I can also send it to different print queues. Anyone else run into this issue?
Since there is no SMS notification option for agents, and since AT&T has shutdown their e-mail to text gateway (number@txt.att.net) and Verizon will soon do the same, I need to engineer another method of getting updates to agents via text. I use Twilio from other monitoring systems to send SMS - how can I create notifications from IIQ to Twilio using webhooks or other API?
Are you wanting to manage Third Party Vendors in Incident IQ for Facilities or Technology? Depending on the level of access needed, it is a simple process!Note: The following steps are all dependent on how your district would like to function vendor accessibility and their exposure to Incident IQ. If you want them to have login access:Create vendors in iiQ (two ways) it is recommended to put Vendors in the guest role and give said vendor(s) a higher subset of permissions. Local Creation Some districts create ONE central vendor login, and others create a login for each individual vendor. This is district preference. SSO Creation Create Teams (two ways) Team creations can be used for assigning permissions OR routing rules if the vendor(s) are expected to work tickets in iiQ. Manually inside of iiQ Group to Team Mapping through the SSO (recommended if creating vendors through SSO Creation) Assign Permissions Assign permissions to said vendors individually or to a team See our Defi
Hi, My Team is opening a new building this year and retiring two others. I was wondering how to handle removing the old locations properly when it comes to assets and users.I have figured out how to set all users to migrate with our SSO to the new location along with any of their assets updated through a google or microsoft sync. I also have the new buildings room data filled out, but is there any other actions that need to be taken when it comes to opening and closing a new building Thankyou
Is anyone else having issues with asset linking?When we go to link assets it will say completed and show in the timeline but when we go back and check the linked assets tab the new assets are not linked. The same thing is happening with unlinking as well.
We are new to this operating system and are wondering how we can get multiple of our agents assigned to one ticket.
For some reason, one of our agents gets an email notification where it shows one word (or so per line). He says that it appears this way no matter how wide he makes his email window. Is there a fix for this? Is it his Outlook settings or font settings? It’s like the column is too narrow. When I look at the Rule we set up for that team, it looks just like our Help Desk rule.
Is there a way to generate a report of a specific agent’s activity on the platform? I have an intern working for us that I’d like to have progress monitoring setup for so I can see what changes he’s made in the system, etc. I mostly have him working on making sure assets that are stored in closets are enrolled, and it would be super helpful to have some type of activity audit report that I can run.
Does anyone have a payload to unassign an asset from a user, along with setting the verification date? I’m able to pull information from the API for a device but am having trouble updating fields on said asset.
I’m attempting to build out our Knowledge Base, but when I try creating a new article, my full list of categories are not visible in the category drop down menu. When I search for the desired category nothing is found.
Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space for you to share a little more about yourself, your interests, and all the cool iiQ-related things you are up to! Some questions you could answer to get started are below, but please feel free to add anything you’d like to your introduction: What is your name? 👋 What is your job title and where is your district located? 💻 How long have you been using Incident IQ? ⏰ What is 1 way Incident IQ has benefitted your job and workflow? 👍 Anything you’d like the community to know about you? 😊 What are you looking for from this community? 🔎 We look forward to meeting and learning more about you.
Hello all,We recently noticed that OU’s we’ve created in the Google Admin console are not visible in IIQ. Our Google SSO and Google Device sync’s are both enabled and setup, and in the past when we created new OU’s they would propagate into IIQ during the next sync. We are unsure where to check in the IIQ Admin pages or App Management to verify this.
I am searching for a student User and he is not found (although his guardian is).I have searched through the logs for my connected apps (Google and Skyward) and found him, so he should be there.What gives? I don’t have any filters set.
Is it possible to do a data import of data that shows linked assets in IIQ? For example, I have devices and carts as objects in IIQ. I want to do an import of data that will link various devices to the cart that they are stored in. I don’t know if this is possible when I cannot find any linked asset related fields in any of the screens of the import process.
how can I remove the time requirement from actions in a ticket?
Created an asset like I usually do, and iiQ froze in the middle of saving. Now when I search for the asset, it says no results.. if I try to recreate the asset, it says the asset # is in use. Is there somewhere else (like a database or management screen) where I can delete that asset # so I can fix this issue?
When using the VNC Remote Assistance app, do the computers/user need to be on the same network? Or is this supposed to establish a remote connection anywhere the user is logged in to IIQ?
If I link Asset A to Asset B, is there a way to have Asset A inherit settings from Asset B?Like location, room number, etc.
Is anyone else having their facilities team working out of the mobile app? We have permissions set properly and everything works fine on the web. In the mobile app users are having issues getting into the correct product or even working tickets. They only have the option to cancel tickets. I’ve submitted a ticket with IIQ but the response is:“The issue is under development with our engineering team. There is no reported release date yet, but the development has already begun. Once I have more information on the expected release date, I will make sure to update you. We appreciate your patience. “ If I give them full admin rights the mobile app works as advertised.
Is it possible to change / alter or select other Icons to the main categories ?
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