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I am looking for a way to keep track of who has what keys in a district.  Is there a suggested way in IIQ to track this?  Thanks,Roman

I am curious if anyone has a “best practice” or guide on configuring events on the admin side. Or if anyone has been successful in their implementation, I would love to hear what has worked and what hasn’t.For starters, we’re trying to work out the remote event ticketing form and are running into roadblocks despite room availability and external requestor permissions being properly set up as far as I can tell.The learning path does not go into enough detail given how much goes into setting up this module and how granular you must be for any of it to work. Nor are there any KBs that dive deeper than surface level configuration.I would love to hear some real-world examples and feedback from other districts using this product Anything and everything as far as what your rules engines look like, approval processes, fee calculations, I will take any advice.I must also preface that events in general are not under my normal domain or expertise. I helped build the ticketing side, so I’ve been a

Hallelujah I see them. 

We’re utilizing Google SSO to create / manage most of our users. Grace period for re-linking to existing iiQ account:365  days(s)When a user is deleted in googleSso, how many days should pass before iiQ creates a new user account (instead of reusing the existing) if a user with the same name and email appears in googleSso. With this account management mentioned above, we’re starting to get a few duplicate accounts created here and there. Attempting to build a User “view” to find and resolve these duplicate accounts with the filter of “Duplicate Users (Any)” = yes … We get a bunch of accounts that all have the same school ID# of “#non-teaching staff” The problem here is that you cannot filter these out as when you go into the “School ID Number” filter, “non-teaching staff” doesn’t show as an ID Number in the list. 

Our organizations user support assigns tickets to technicians by division. My division has changed; how do I unassign tickets currently assigned to me?

For some reason, the Event Details Widget is missing from my event tickets.  How do I get this restored? 

It would be very useful if we could search within a created view, or add a filter to a view that lets us get more granular.  For example, I have a view that only has unresolved tickets, I would like to search within that view because the traditional search is global and includes closed tickets. Either a way to add a filter that lets me search content in the issue description, or limit my search to tickets in a specific view.

I was curious about things, so I went thru all ten of the “In-Development” Items.   5 have less than 30 days in development.  I think these items literally were part of the sprint that delivered the beginning of the month changes like the Folders for custom views, and perhaps didn’t mean internal QA to be pushed to production.  My hope/guess is that these items will make it to the next sprint’s push to production. 5 others have items that have been in development for a year or more, and all of those lack any real status updates of substance.  Extremely length delays between updates (if there are any).  Heck, over half of the In Production Delivered items from November, were all started about 30 days ago) So my worry is that one of the biggest criteria for something to actually get promoted to “In-Development” is can it be completed within a 30 day sprint.   If it can, it has a high probability, if it cannot, it likely sits in Candidate or Committed purgatory for quite some time.  I don

When I attempt to download IQ to my device from the play store I’m confronted with “This app isn’t available for your device because it was made for an older version of Android.” Will this be updated soon? I'm on Android Version 17. One UI version 9.0 if this helps. 

I’m looking to clean up my options once I click on Assets.  Right now I have 14 views that list out every time I click.  This makes it so I have to slide/page down to get to the ‘Check In/Out’ option.  This is especially tedious to do on the mobile app.Is there a way to create a folder system for my views so that I can group them and thus shrink the number of views on my top level?

I’ve noticed that I often try to post a comment… and it double posts.I do not have this issue in any other systems I use.Anybody else ever have this?

Is there a way to add our district address to Printed & Emailed Invoices? We have a lot of people that prefer to mail checks so it would be nice to include that somewhere on the statement.

Hi,We have a user that likes to print out any tickets that she enters, to keep them in her records.  When creating the PDF however, it doesn’t show that she attached any files in the activity listed. Is there a way to customize what appears on the printed / PDF ticket?Thanks,Ricky WallaceEnterprise Network AdministratorInformation Technology ServicesSanta Rosa County District Schools

Sometimes we need to print/save a ticket to discuss with the Requestor.But, as far as I can tell, there is no way to exclude private comments.Am I correct?Should there be a “Requestor version” and a “Complete version” of the print/save?

Our Facilities tickets must be submitted by the office staff at each school site. We did this to prevent duplicate tickets from our Faculty. They now want to be able to see the actions taken to be kept updated on the status of the tickets submitted for them. We would like to give them view only access without the ability to make comments to the tickets. Is this possible?

I am trying to create a rule using the new work order parts request process where if the ticket is a parts request and the resolution action used is ‘supplies ready for pickup’ that the parts associated with the work order parts request are deducted from the current inventory of parts. The only option I see in the rules engine is to specifically tie a certain part to the rule. Is there a way to reference the part type and quantity already attached to the work order? 

One of our facility administrators recently asked whether there's a way to share work order history and asset data with outside vendors who are coming in to service an asset.For example, if we have a problematic RTU with multiple work orders attached to it, our technicians may have already documented troubleshooting steps, replaced parts, and added detailed notes over time. It would be extremely helpful to be able to provide that historical information to a vendor before they arrive or as part of their service request.Is there currently a way to easily export an asset's work order history, including technician notes, labor details, parts replaced, and other relevant information, into a shareable document or report?At the moment, the only method I can find is to open the asset timeline, manually review each associated ticket, gather the relevant information, compile it into a document, and then provide that information to the vendor. This could be time-consuming, especially for assets w

Anyone having issues signing into IQ? I am getting slow to respond from IQ. 

It looks like Incident IQ is down. Are there any updates on this situation?

We would like to be able to pull report that shows all fees that an agent deleted. Is that possible? I asked my support rep through email but didn’t get a response.] Thanks

Just noting some issues for feedback purposes on the newest update to KB:Some of our existing articles have broken formatting. I’ve fixed a few of these manually, but I expect this is not intended behavior. Examples: Bold text being replaced by “*** Text ***” Images being replaced by “/ap/…/...?w=500”  We are missing the previous behavior with Google Drive share embeds. Not sure if this is intended or not, but before the update, Linking a Google Doc in a KB article would embed the Doc in the article. This was extremely helpful as many of our instructional material is already written in Docs and allows us to edit it there instead of worrying about updating the KB while also allow the article to be viewed on iiQ without the user needing to click the link to go to Drive. Attachments are now limited to pictures, Office files and PDFs. We have a section of our KB restricted to techs and in the past have used it to make other file types available like batch scripts, .json files, and .dymo

Hello,I’m looking for documentation, knowledgebase and/or instructions regarding the SFTP option in the Export tab of the View Designer as I can’t seem to find anything regarding it.My goal is to export views from iiQ into our SFTP server in order to access within our database. I’d like to confirm that I’ve set up our credentials properly and also have an actual time as to when the view exports each day.Ideally, I’d like to be able to set the SFTP export schedule myself, but it would at least be helpful to know when the export happens instead of just “each day”.I’ve included a screenshot for reference. If there is any other information regarding the SFTP Export, I’d be happy to receive that.Thank You,Jessica

Georgia SB 369 – Parts, Repair Costs, and Break/Fix Reporting Our district is preparing for SB 369 technology reporting requirements (O.C.G.A. § 20-2-1018). Starting in 2027. This new law covers educational technology over $100, including computers, tablets, interactive whiteboards, and related hardware/software. Georgia school systems must report the following information for the previous school year:• Total technology devices in operation • Break/fix rate (Need Help with this)• Devices requiring repair • Devices repaired or left out of service • Total repair/replacement costs (How do i get info for items repaired multiple times)I'm working with my IIQ CSM but also seeking input from the community. The biggest hurdle will be determining the  Break/fix rate for any device needing repair before the manufacturer’s lifecycle ends due to damage or failure not covered by insurance.We’re looking for the best way to configure Incident IQ to enter and export the required data for an annual rep