Transferring shared custom view

  • 13 January 2023
  • 3 replies

Userlevel 1

We have some other agents (such as in Sped or library aides) who I have made custom ticket views for in the past because it is easier to just make the view then to try to explain how to make it. 


But now I have a number of custom views in my list that I don’t use.
Is there a way to transfer ownership to them so I can delete it from my custom views? I’d hate to delete it and it disappears for them too.


Thank you,



Best answer by Hannah Bailey 18 January 2023, 14:54

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3 replies

Userlevel 5
Badge +9

@David Oestreicher - Ive been testing a couple of scenarios to try and figure this out and was unable too. This will need to be a new idea in our idea exchange. 


I tried to change the owner of the views and then go into “manage views” and turn off the visibility. But it doesn't work. I am asking the team to see if they may have a workaround. I will updated you if we figure something out 😊update

Userlevel 1

Thank you for checking it out.  That is what I thought was the current status.  I will submit it as a feature request  in the idea exchange section then.


Thank you,


Userlevel 4
Badge +8

The idea originated form this question: