Solved

Transferring shared custom view

  • 13 January 2023
  • 3 replies
  • 21 views

Userlevel 1
Badge

We have some other agents (such as in Sped or library aides) who I have made custom ticket views for in the past because it is easier to just make the view then to try to explain how to make it. 

 

But now I have a number of custom views in my list that I don’t use.
Is there a way to transfer ownership to them so I can delete it from my custom views? I’d hate to delete it and it disappears for them too.

 

Thank you,

 David 

icon

Best answer by Hannah Bailey 18 January 2023, 14:54

View original

3 replies

Userlevel 5
Badge +9

@David Oestreicher - Ive been testing a couple of scenarios to try and figure this out and was unable too. This will need to be a new idea in our idea exchange. 

 

I tried to change the owner of the views and then go into “manage views” and turn off the visibility. But it doesn't work. I am asking the team to see if they may have a workaround. I will updated you if we figure something out 😊update

Userlevel 1
Badge

Thank you for checking it out.  That is what I thought was the current status.  I will submit it as a feature request  in the idea exchange section then.

 

Thank you,

 David

Userlevel 4
Badge +8

The idea originated form this question: 

 

Reply