New to the community? Introduce Yourself
Find FAQ's, discussions, and best practices about topics outside of the main categories
Recently active
Trying to create an Article to add a printer. I have made the category "Printer" . When I select save for the article I have made, a red prompt appears saying to "Select kb category". Nothing I type gives any results. There is nothing to select, so i cannot finish the article.
It appears that IIQ is down? Can’t sign in, webapp side inaccessible.
One of my facilities people showed me this, the click here to unsubscribe goes to nothing, not sure if glitch.
One of our secretaries has not been able to add additional users to notify on her ticket. No names appear when she starts to type a name. Any suggestions or questions?
My district is new to Incident iQ. When logged in as an agent on the web, I’ve noticed that my notifications are not in chronological order. I have to click the bell, scroll down, and click “See All Notifications” before I can view the most recent notification. Is there a setting to change this?
I have looked and looked but cannot find where the Events module is enabled. I don’t have that option down the menus on the side. I have looked in the Admin section, but still can’t find it. Please, could someone let me know how to get access to make Events? Am I correct in believing that the only way to set up a reoccurring event is through the Events module?thank you.
How can I deny only certain dates within a multi-date request?
I’m working on using the API to access events in order to sync certain ones to a series of Google Calendars. I have been able to generate a call that will grab the information I need from a single event. Unfortunately, I have to know the event ID in order to do that.Does anyone know what params I need to list all event IDs?The events module API seems to be undocumented, so it’s been difficult to discover what I need. (And, for a bonus ask… anyone know how to list tickets as well.)Thanks for your help!Paul
I subscribed to the product updates a while back and have not received an email notification but see there has been updates. Is anyone else running into this issue?https://community.incidentiq.com/product-updatesThanks,Dave
I have a question about Special events and how to connect the event date to the calendar. Also, is the view All Events only available with specific packages, because I don’t see this option on our Dashboard. It would be very helpful if the “When does the event take place?” and “When can IT set-up?” fields synced with the calendar. When I read iiq help articles it seems like this should be happen automatically. Any suggestions on this would be appreciated! Thank you, Eva WellsNACS Tech Department
Has anyone ever set something up that sends a user a text message when something is triggered? Not looking for an IIQ notification, rather an actual text message to a cell phone. Thanks!
Good afternoon, Is there a way to see who made changes in incident IQ? Like who changed rights or who created a group etc.?
Has anyone set up fee tracker to charge mileage fees to clubs/teams that use District vehicles? We have our minivans set up as rooms in Events and want to be able to show an estimated cost before the “room” is reserved.
I received a sticker at an IIQ Lunch and Learn yesterday, and we love this logo so much that we’d like to use it in other places. Would it be possible to get a digital/PNG version of this? I was able to make one using my phone but it doesn’t look as good as the real version would.
Hello, I’m trying to figure out if there is a maximum file size for attachments for a knowledge base article. Does anyone know the max? My goal is to use the knowledge base to story digital copies of things like as-built records, O&M manuals, etc. Some of these files are quite large (500mb).
We have 3 new IIQ agents in the last 3 months and for the life of me I can not figure out how to get them into the IIQ certification. When they go to the Academy and Dashboard they do not see the certification at the top. They have done all 3 of the agent learning paths, tickets, users and assets but they are still not seeing the option to get agent certified. What are we missing?
We recently went through the upgrade process for the Enhanced permissions model. During that conversion, the “GLOBAL - AGENT ROLE PERMISSIONS” appear to have been changed. Our policy that was converted contains only the “Submit Tickets” permission in the “Tickets” category. Not sure what happened during the conversion, but I am pretty sure we are missing several settings from the default.I would like to reset this policy to have the same settings that were default. Does anyone have a screenshot or list of the Default settings for the Global policy?There was a KB posting from @Hannah Bailey with screenshots of the Default Global Policies. I am pretty sure those are not correct for the Agent role. I would think “Work Tickets” would definitely be set for the default “Agent” role. Thanks,-Chris
When we search against PO numbers that we know exist in Assets, we get no asset results. We can get around this by creating a view IF we know the location and PO number. Anyone else seen similar results?
What is happening with iiQ platform? It has so many problems now, almost on weekly basis. It is frozen/spinning again 8:20am EST 10/9/2024
I want to export All Tickets with the Created Date included. I can filter by Created Date, but when I go to export the data into a csv the only dates I can export are Due Date, Last Updated Date, and Ticket Close Date. How can I get the Created Date included into the exported data?
Looking for help. Trying to export the name of a specific type of device into a custom attribute in Google. For example, a student loans a charger in the media center so the media specialist assigns them a “loaner charger” from our assets. The assignment of that device triggers a field to be populated and sent over to Google as a custom attribute. Thoughts?
