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216 Topics
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216 Topics

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ADeLacyParticipant

Broken Unsubscribe link in IIQ community emails

One of my facilities people showed me this, the click here to unsubscribe goes to nothing, not sure if glitch.

covingtona1Observer

How do I run a report to show an Agents tickets

I need to run a report ran every FridayASSIGNED TO SUBMITTED ON.. STATUS TICKET# SUBMITTED BYCan this report be emailed?

KAlbrecht 8706de4 southcountryObserver

Deny specific dates in a multidate request

How can I deny only certain dates within a multi-date request?

PMurray 328b4 ppsObserver

iiQ API access to list tickets and events

I’m working on using the API to access events in order to sync certain ones to a series of Google Calendars. I have been able to generate a call that will grab the information I need from a single event. Unfortunately, I have to know the event ID in order to do that.Does anyone know what params I need to list all event IDs?The events module API seems to be undocumented, so it’s been difficult to discover what I need. (And, for a bonus ask… anyone know how to list tickets as well.)Thanks for your help!Paul

DWallis 434c1d brooklynContributor

Product Updates - Subscription

I subscribed to the product updates a while back and have not received an email notification but see there has been updates. Is anyone else running into this issue?https://community.incidentiq.com/product-updatesThanks,Dave

EWells 800c77b nacsObserver

I have a question about Special events and how to connect the event date to the calendar. Also, is the view All Events only available with specific packages, because I don’t see this option on our Dashboard. It would be very helpful if the “When does the event take place?” and “When can IT set-up?” fields synced with the calendar. When I read iiq help articles it seems like this should be happen automatically. Any suggestions on this would be appreciated! Thank you, Eva WellsNACS Tech Department

AKramar 41778c5 wwrsdObserver

Triggered Text Message

Has anyone ever set something up that sends a user a text message when something is triggered? Not looking for an IIQ notification, rather an actual text message to a cell phone. Thanks!

CKent 563a94a sheldonisdObserver

Incident IQ logs

Good afternoon, Is there a way to see who made changes in incident IQ? Like who changed rights or who created a group etc.?

AHayes-AllenObserver

Fee Tracker for Mileage?

Has anyone set up fee tracker to charge mileage fees to clubs/teams that use District vehicles? We have our minivans set up as rooms in Events and want to be able to show an estimated cost before the “room” is reserved.

KBliek 4704ab7 newarkcsdObserver

PNG Version of the "Did You Submit a Ticket" IIQ sticker?

I received a sticker at an IIQ Lunch and Learn yesterday, and we love this logo so much that we’d like to use it in other places. Would it be possible to get a digital/PNG version of this? I was able to make one using my phone but it doesn’t look as good as the real version would.

JacksonJTObserver

Knowledge Base attachment file size?

Hello, I’m trying to figure out if there is a maximum file size for attachments for a knowledge base article. Does anyone know the max? My goal is to use the knowledge base to story digital copies of things like as-built records, O&M manuals, etc. Some of these files are quite large (500mb).

angiejaegerContributor

Agent Certification

We have 3 new IIQ agents in the last 3 months and for the life of me I can not figure out how to get them into the IIQ certification. When they go to the Academy and Dashboard they do not see the certification at the top. They have done all 3 of the agent learning paths, tickets, users and assets but they are still not seeing the option to get agent certified. What are we missing?

CLambObserver

Default Permissions For Agent Role

We recently went through the upgrade process for the Enhanced permissions model. During that conversion, the “GLOBAL - AGENT ROLE PERMISSIONS” appear to have been changed. Our policy that was converted contains only the “Submit Tickets” permission in the “Tickets” category. Not sure what happened during the conversion, but I am pretty sure we are missing several settings from the default.I would like to reset this policy to have the same settings that were default. Does anyone have a screenshot or list of the Default settings for the Global policy?There was a KB posting from @Hannah Bailey with screenshots of the Default Global Policies. I am pretty sure those are not correct for the Agent role. I would think “Work Tickets” would definitely be set for the default “Agent” role. Thanks,-Chris

jeremyjamesonObserver

Anyone having issues with Global Search not reporting against assets?

When we search against PO numbers that we know exist in Assets, we get no asset results. We can get around this by creating a view IF we know the location and PO number. Anyone else seen similar results?

SQi 630ddbd nashobaObserver

so many problems with iiQ platform nowdays

What is happening with iiQ platform? It has so many problems now, almost on weekly basis. It is frozen/spinning again 8:20am EST 10/9/2024

LEverage 8632f01 wcpsObserver

I want to export All Tickets with the Created Date included. I can filter by Created Date, but when I go to export the data into a csv the only dates I can export are Due Date, Last Updated Date, and Ticket Close Date. How can I get the Created Date included into the exported data?

AKramar 41778c5 wwrsdObserver

Google Custom Attribute

Looking for help. Trying to export the name of a specific type of device into a custom attribute in Google. For example, a student loans a charger in the media center so the media specialist assigns them a “loaner charger” from our assets. The assignment of that device triggers a field to be populated and sent over to Google as a custom attribute. Thoughts?

amacObserver

How to move models (Software) from one catagory to another if read only

How move software from Software > Education / Learning to Hosted Solutions > Learning Applications ?All but three of my applications are in Hosted Solutions > Learning Applications. Those three applications are Adobe and Autodesk products. Not sure if it was an automatic setup. Is there somewhere to turn off the read only option? Or do I disable Hosted Solutions > Learning Applications and then create three new models?

AKramar 41778c5 wwrsdObserver

Automated CSV Report Export SFTP

Is there anyway to automate a csv export via SFTP from IncidentIQ? Any insight is greatly appreciated! Thanks.

PWalley 743d38b rps205Observer

incident IQ cetification

When I signed in to my account there was a pop up that had an offer to take classes to recieve certfication. I started it but signed ut before finishing, now I can’t find a place to log in to finish.

AKramar 41778c5 wwrsdObserver

Automated Email to User

I am trying to set up an automated email to be sent out to students who have a certain asset assigned to them at a specific time of day. Below is what I have set up, but it is not triggering an email. Thoughts?

CGravitt 380201d ecasdObserver

posted in Other

IIQ Down? Pages not loading.

We are currently experiencing an issue where none of the tabs of IIQ load anything, just a blank screen. As such, we’re not able to submit a helpdesk ticket of our own. Is anyone else experiencing this?

Linda WeberObserver

Can I turn off surveys from going out. Customers and agents do not like them.

jelemenoObserver

Better Communication - Send email notifications to iiQ Administrators when iiQ makes changes to site

Our IIQ admin and I would like to receive email updates from iiQ when things change on the site, that are not necessarily new features. For example, if something is not working properly on the site for a period of time, iiQ administrators should be notified that that’s not working properly, so they don’t think they made a change by accident, or are left wondering what’s going on. The same goes for when something is changed in the back-end or updated, and we are unsure of why something changed, or the fact that now we must be aware of the change. One example of this is that currently, the ‘room assets’ are not populating. I thought it was something we changed on our end, but it’s an issue on iiQ’s side. It would be very helpful if we just received a brief notification whenever something is changed or down. This would really feel more communicative. Thank you.

JAiello 3501f07 sd13Observer

Not able to add additional users to a ticket

One of our secretaries has not been able to add additional users to notify on her ticket. No names appear when she starts to type a name. Any suggestions or questions?

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