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  • 264 Topics
  • 936 Replies
264 Topics
A
Participant
AMeyer Greendale SchoolsParticipant
asked in Other
Community emails marked as spam?

As of this morning (possibly earlier than today), any email from the iiQ Community is landing in my Gmail spam folder. The messages have a banner above them that states: “The sender hasn't authenticated this message so Gmail can't verify that it actually came from them. “Screenshot below. Is this something on our end that needs to be addressed? 

306
A
Participant
A
ATridgell 501244 wwrsdObserver
asked in Other
Platform down?

Everything is running extremely slow or not loading at all, both on the ticketing side and asset side. We can’t do anything on the platform. Already tried the usual troubleshooting of clearing browser cache, etc. The platform status page states there’s no issue.

755
C
bwilkerson
Contributor
bwilkersonContributor
asked in Other
Performance Issues 6/16/25

Anyone else having performance issues with IIQ?  Blank pages.  Data not loading.  I cannot even submit a support ticket because no options to select will load.   

243
K
C
christine214Observer
asked in Other
Is IIq down?

Is IIQ down for anyone else?  I am getting lots of blank pages or spinning circles.  Been about 10 minutes now.  Nothing on platform status page saying its down.

874
LWoods_iiQ
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Other
Chrome Version 137.0.7151.69 unable to access Help Center

I’m using Chrome browser Version 137.0.7151.69 (MacOS) and cannot access the Help Center. I switched to Safari and I was able to access the Help Center to make this post. After clicking “Help” it takes me to the page in the screenshot below. The sign in button doesn’t work. I can request a verification code but when I receive one it brings me back to this page. The “Help Center” link in the upper right corner of the screen doesn’t work either. I have cleared the cache and this does not fix the issue. Is anyone else having a similar issue?

321
EStapf_iiQ
Steve Rinehart
Steve RinehartObserver
asked in Other
Request for Automation of “On Behalf Of” Ticket Assignments from Forwarded Emails

Hi all,We’ve encountered a workflow issue with how tickets are created from forwarded emails, and we’re wondering if there’s a way to automate part of this process.Currently, when someone forwards an email to our helpdesk, the ticket is correctly attributed to the original sender (e.g., Jimmy). However, we would like the system to also recognize the person who forwarded the email (e.g., Billy) and: Assign the ticket requester as the person who forwarded the email (Billy), and Set the ticket as being submitted on behalf of the original sender (Jimmy). Right now, we have to manually edit each ticket to reflect this relationship. Ideally, we’d love for this to happen automatically so both individuals are connected to the ticket and are aware that it’s been submitted.Is there a feature, setting, or workflow automation in iiQ that could support this behavior?Thanks so much for your help!

261
Kathryn Carter
J
j_collinswbObserver
asked in Other
Field Trips or Offsite Activities in Events

We want to include any school field trips or offsite events in IIQ so everything is in one place.  It appears all Events require a room, so I created a room called “No Location”. I have a situation where there are multiple field trips from one school happening in one day, but I can’t book the second one, since “No Location” is already booked.   Is there way to allow a room to have multiple reservations?  I want to avoid having “No Location-1”, “No Location-2”, etc.

202
Hannah Bailey
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NVeni 2333a2c bbrookObserver
asked in Other
Updating Google Calendar using Approval Process

My Superintendent is asking for me to find a solution that would help to manage school events with an approval process and then automatically add an event to a district calendar.  I was thinking since Incident IQ has Enhanced Approval Workflows and integrates with Google Calendar that something could be developed where a principal requests an event, it goes through the approval process, and then it gets added to our Google Calendar that will also integrate with our district website. Is this possible? 

171
EStapf_iiQ
T
TAbuselidze 9707c08 rqsObserver
asked in Other
API to add new parts and existing inventory

Is there a way to use the API to add new parts and/or add inventory to existing parts?

242
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BSloan 410dd04 lblesdObserver
posted in Other
Using IIQ for programming changes to software, testing, and implementation

We support Student Information Software for 20+ school districts.  We have a Software support team who determines customizations to make to the software.  And we have a development team that makes programming changes to the software and creates new reports, screens, and database changes.  Is anyone else using IIQ for software development?  If so, what is the best way to send tickets through the phases of software development?  (Analysis, Design, Testing, and Implementation)   We are looking into subtasks and subtickets.  What are others in the community doing for software  change support. 

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kbaileyObserver
asked in Other
Print Event Details

We need a way to print an event including details.  We are a school district and our custodial staff needs to receive a printed copy of building events with the details.  Currently, you can print an event but some of the data is just numbers and letters.  We need a way to print the event and tickets including details.  Please.

181
Melissa_iiQ
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Contributor
CLee 1176405 shakopeeContributor
asked in Other
Yellow Dot?

I noticed and heard from a few other admins that yellow dot has appeared in the web portal. For some it tries to hang out next to Shortcuts, others it moves up and down the ticket menu with no direct correlation.  Navigating away and back makes it disappear for sometime but eventually returns.  

527
EStapf_iiQ
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BZEUGIN 373b2e8 svilleObserver
asked in Other
Major Filtering Issues

Is anyone else experiencing major filtering issues?  None of the filter options are loading for me for asset, permissions, views.  I just see the spinning circle forever.  I cannot modify views. I cannot change permissions. Anything that relies on a list or filtering is just dead in the water.  

181
T
M
MSchoof 187de5e eacsObserver
asked in Other
Unable to access site

Is anyone else having issues accessing their IncidentIQ instance? We’ve been getting a name resolution error when trying to reach the site for almost 24 hours, but the status page says everything is operational. 

232
Kathryn Carter
M
Contributor
mwhiteContributor
asked in Other
CSS code for wrapping text on new Label Templates

Hello,I am working with the new Label Templates and trying to add CSS code to adjust the size of the fonts. I would also like to add text wrapping for the student’s names.  Currently it wraps the student’s name, but the next line is a little overlapping the first line. I have tried using white-spaceoverflow-wrap: break-wordinline-size: min-contentword-break: break-allhowever I am getting an “un-authorized CSS Attribute” error when I try these. How can I get the student’s name to wrap and make the 2nd line of the wrapping not overlap the first one. I appreciate any and all help.

443
Kathryn Carter
T
tkazarObserver
asked in Other
EAW Out of Office

Similar to how ticket assignments can be redirected using the out of office function in IIQ Ticketing, can the same be done with an approver for EAW in the Events Module? Does the out of office function already do this?  In other words, our Athletics director is on the approval chain for events at our HS. If he is out of the office, would it be possible for him to setup out of office to redirect those approvals (sent via rules) to someone else? 

143
Kathryn Carter
Gary_KCMO
Participant
Gary_KCMOParticipant
asked in Other
Events Viewing Permissions

Good afternoon all,I swear I knew how to do this before, but’s been a while since I messed with permissions. I need to be able to allow building secretaries to see all the events scheduled in their buildings and not just the ones that they put in.Any help would be greatly appreciated,Have a great day!Gary in KC.

605
Gary_KCMO
Participant
K
KpeersObserver
posted in Other
Add a custom field to a Events ticket filtered by the room selection

Currently the Location filter for Fields in new Events tickets seems to look at the location of the person submitting the  ticket. If an East Campus user books a room in the West Campus their location does not change. For now we can ask them to manually change it but the leads to a significant point of failure for us. The case scenario is we have a location where the users are required to indicate if Security is for the event. We would rather not have this appear on all tickets, just the location that requires it.

172
Kathryn Carter
J
JBauer 693f843 mvaObserver
asked in Other
API - Cannot get email for user under Parent/Guardian role

Hello,I am utilizing the API method listed in this post and it only seems to work when trying to search for email addresses of users under the iiQ Administrator, Student, and Staff roles, but not for those under the Parent/Guardian or Guest roles.I receive exact results when I search for a student or staff member by their email address, but I get random information back when I try with any parent email address that’s listed under the Parent/Guardian or Guest roles. This is also the case if a user does not exist in iiQ.Is there a reason why the parent email address would not be showing up with a user ID even though they exist in IncidentIQ? For additional information about our IncidentIQ set up in case it helps:I have an iiQ Administrator role so this shouldn’t be an issue related to permissions I am able to search for the user in the Global Search on the front end We allow users with the Staff role to sign into IncidentIQ, but users in the Student and Parent/Guardian roles are not allo

724
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D
Contributor
dbreaultContributor
asked in Other
Cancelled Event Still Showing on Google Calendar

Is it possible for a cancelled event to be removed from the Google Calendar? When an event gets cancelled, it is still showing on our Google calendar.

212
Kathryn Carter
C
CSariaslani 9001480 colonialObserver
asked in Other
Get user by email/username via API

I’m creating a PowerShell script to update device ownership in IncidentIQ. Looking through the the docs, it looks like I will need some guid values for the UserID, SiteID, LocationID, and RoleID. Is there any api endpoint that would let me search for users based on username/email to get this information? I tried looking through the docs but all user searches seemed to require the userId field which I don’t haveThis is the documentation I am using: https://incidentiq.stoplight.io/docs/v1/607c488c7e218-create-a-asset

1254
J
RRigo 1700634 sageoak
RRigo 1700634 sageoakObserver
asked in Other
Forms: Who, What, Where, When, Why?

Hi all,I'm trying to learn more about Forms in Incident IQ. I’ve looked into the iiQ Academy and other posts in this forum, but I haven’t found a one-stop-shop for everything and anything Forms: how to find them, how to create them, how to enable them, how to utilize them, etc.Specifically, I'm looking for a way to create a Form that someone can easily access via a link, fill out, and then have an automated action triggered once the form is submitted, like automatically creating a ticket using the data from the form submission.I know this is kind of open-ended, but if anyone has experience with this or could point me toward helpful resources or best practices (even other posts from the IIQ forums), that would be great!

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DDonaldson_iiQ
G
graeme_godzykObserver
asked in Other
Hiding Parts

Hello,Is there a way to hide parts that are no longer used, ie toner that is no longer used in active printers?  Also, if not, if the part is removed from the list, will the activity stay with the tickets that are linked to them or will that information also be deleted.

71
Kathryn Carter
T
TXiong 5305b7a musdObserver
asked in Other
Import documents

Various departments already have documents we’d like to put on our KB. The documents are in pdf/word/excel format. Is there an easy way to import the documents to be used as a KB article?

121
Kathryn Carter
bclark
Mentor
bclarkMentor
posted in Other
Years ago I requested Ticket Templates for Non-Users. I'd still like this.

My original request is here https://community.incidentiq.com/ideas/make-ticket-templates-available-to-non-agent-roles-449 I know that Quick Tickets is what came out of that request. Today one of our Agents asked me to make her a ticket template and before I did, I asked her to see if Quick Tickets would get her what she needed. I'll be honest, it had been so long since I looked at them I forgot it was lacking 3 key pieces to make them useable for us. To be clear, this is after clicking on one in the dashboard to begin the new ticket process.1. There is no way to select an end user (or On Behalf Of/For)2. There is no way to select a location (or have it update to the end user's location)3. There is no way to select an asset to tie to the ticketShe was also resistant to having them only useable from the dashboard (unless I'm missing something) and not show up under the new tickets options. Which I get. She would have gotten past that part if she could have made her own custom ones for ev

445
J
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