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SOuellette 663c2b3 westwoodObserver

Dashboard Customization not Available

I am setting up student technicians and have assigned them all to the user role ‘faculty’ (a workaround that has enabled me to modify their permissions with more granularity). I believe it’s because of this change that these users can no longer customize their dashboard view. When the click their username and select ‘options’, ‘Dashboard’ is no longer one of the available tabs. I only see ‘Settings’ and ‘Notifications’.Is there a setting or permission where I can reenable the ‘Dashboard’ tab for them?

mikegambleObserver

Incident IQ Catalog export

Is there a way to export this to a .csv file?

NEngland 743eb7a jeffersonriseObserver

Academy training seems broken

I clicked “view course” underneath “get admin certified” and on the next page I click “start course” (no other options exist) and it brings me straight to the quiz. The course does not show up anywhere. I was thinking maybe it’s found somewhere else, but if that’s the case why would there be a link to click that says “start course” if it wasn’t suppose to actually start the course? It doesn’t say “start quiz”.I decided to take the test without studying so I can get a more detailed idea of what I actually need to go over. It’s a busy day, lots going on and first question submitted by mistake. I thought to myself ok, no problem, I’ll just start over real quick, but this not possible. Is there really no ability to simply start over? Had a couple more I realized were wrong after submitting, but that’s my fault as we were warned. Ended up with a 74%, reviewed the questions I got wrong and went to take the test again, but it just brings me back to the same page with no option to start over.

zigeParticipant

Confused: Where do some of these model categories go? What ticket types are they associated with?

I’m going through and creating my own model categories for custom issues.As I’ve learned, in order for the model category to appear in the new ticket wizard (a.k.a. the ticket types/“big buttons” screen), it has to be associated with a global parent category created by Incident IQ (like “computers,” etc.).But here’s the thing: there are some global categories — created by Incident IQ — that don’t appear to populate in the new ticket wizard.Unless I’m wrong (I usually am), these don’t seem to do, well, anything. Like here’s one: “Onboarding” is a global model category created by Incident IQ. But you can’t do anything with it. Am I just not seeing where “Onboarding” fits under the ticket types (“the big buttons”)?I mean, I’d like to use Onboarding as a category, but which of these would the models/issues fall under? Where would models/issues assigned to Onboarding go? Soooooo I tried to assign models to it, and then I get this error:“Onboarding is a child category.” It’s a child category

KevinWilkinsObserver

Using mobile app for deprovisioning chromebooks

Am I missing something or does using the Mobile App not support deprovisioning of devices? When we try to use the deprovision option it will error out because we do not get the drop down menu to select why we are deprovisioning it. Since we can not select any options it just errors out and puts you into a cycle or failure. My question is this, can you use the mobile app to deprovision a device or is that not possible?

Nathaniel GidonObserver

Resource Mapping for Office 365

I am working with Office 365 calendars, I am trying to do resource mapping. Unfortunately on IIQ we are not getting any options of any Microsoft Buildings. I can see we have some on campus here. Wondering if anyone encountered this year or manage to figure out a solution. Would love some feedback.

StanObserver

Remove "Help & Tips" tab on the right-hand side of the screen

How can I remove the blue “Help & Tips” vertical tab on the right-hand side of the screen? I’m constantly fighting that thing as I try to scroll the window underlying it. It’s completely useless since there is already a “Help” button at the top of the screen.

Robert CebulaObserver

Text suddenly gets deleted

Has anyone else experienced the following issue? When typing in text fields, such as Asset Tag, or Serial Number in an asset, or typing a comment on a ticket the text that I have typed will suddenly be deleted. Please see attached screen recording. This happens across multiple browsers (Chrome, Edge).Screen recording

jseitzingerObserver

Quick Start Guide for Change Management Module?

Does anyone know if IIQ has some sort of quick start guide on using their built-in change management system? I want to look into potentially building it out for our department and a guide on how to start doing so would be greatly appreciated.

cchengObserver

Log of SFTP Attempt from view

Is there a log in which I can see SFTP attempts that are attached to a view? I have a view that should have sent a file to ParentSquare’s SFTP server, but ParentSquare does not have any files in the history. I’m looking to see if IIQ made the attempt.Thank you in advance.

JAbbasciaObserver

Custom URL

Hello, We would like to use a custom domain for customer facing access. Can we create an alias CNAME record in DNS to achieve this? Example:https://yourschool.incidentiq.com is where people navigate to now to access the dashboard. Can we create an alias in our domain to allow https://tickets.yourschool.org to forward requests to our incident iq URL? Thanks!

KevinWeirSGUSDObserver

Entering purchase order number in Parts

I just added a battery pack to Parts (great tool!). However, I could not enter the PO as it defaulted to the first Part entered into inventory and would not let me type over the correct PO number.When I tried to edit after saving, I found there is no edit option. How can I edit so the correct PO is listed?

ebloomfield33Observer

User dashboard

my question is can the user dashboard be configured or customized by me. this link shows what the teachers see when they want to submit ticket - https://hvrsd.incidentiq.com/login/v2I was hoping to change the name and maybe the welcome message thank you

angiejaegerObserver

Custom Field Limits?

We are getting ready to add over 80 entries into a custom field(field type select) that we are currently using. Is there a limit to the number of custom field entries you can have?

JTichavsky 433b89d creightonObserver

Survey scores in agent reports

Hey all! We just implemented Surveys and we see the results by going to Surveys-->Results. When we go to Report by Agent, the overall satisfaction window shows no results for the agents. Granted, there are only 2 completed surveys, is there a reason we cannot see survey results for our agents when viewing agent reports?

MDEGENNARO 277330c fpsObserver

Student Waiver

Is there a way to import our school district student device waiver into the system that when a student is assigned a device it can auto populate the necessary information (Name, student ID/email, serial number of device and/or asset tag number). It would be great to be able to have the option to print out individual and by grade.

jmerwinObserver

Multiple approval rules

Can someone share their rules for multiple approvals. For example, approved by principal, once approved by principal sent to curriculum director, once approved by curriculum it’s sent to IT.

lluckertObserver

Report - # of tickets where actions were taken

Hello,I’m looking to pull a daily report of the number of tickets in which an action was taken - for instance the ticket was started or an action was added. Often I have In Progress tickets that don’t close for days because I am waiting on other people, but I want to see how many tickets have had work done aka an action or comment added, each day. Thank you,Lauren

Nathaniel GidonObserver

Approval Status Change

I am trying to change it so users automatically select “Pending approval” and not “Approved”. Does anyone know how I could do this? It seems to be a field that is read only?

Doug-hallObserver

Bulk Delete Rooms

How can you bulk delete rooms?

KpeersObserver

posted in Other

Resolve button on iOS Mobile app is not very responsive.

I have multiple users complaining that it is unresponsive and due to it’s placement and need to hold its flipping them to the app carousel before engaging. Seems fine on my Android but I think this is a fair UX/UI criticism.

DAdmin 213746e msdk12Observer

Ordering non-inventory items

We are new to Incident IQ.In our current system, Solarwinds Service Desk, we were able to create a Purchase Order (really a requisition) with a list of items, link to the item, part number, & cost, with a total cost at the bottom. This would then go through a workflow for approval, budget code assignment, and ordering. Then once received, we would mark the items received.We do not see this feature in IIQ.How do you handle ordering items that are not in your parts inventory? This is how our current system looks.

Zane GrovenContributor

Notes Field acting strange

Whenever any of our users add to the notes field under an action it gets longer (up and down) as we type. Its as if its hitting enter after each letter and there is no way to shrink the field unless you delete what you typed. The good news here is that all the empty space doesn’t seem to show up once the note gets published.

jnoackObserver

Parts Tracking - Deleting a Part

I have doing some testing with the new Parts Tracking system to see if it will work for our needs. I have some test parts I created that I wish to delete, however I receive the message “Part <xxxx> cannot be deleted because it has inventory history. The inventory count for the part is at 0. Is there no way to delete a part once inventory amounts have been changed for the part?

Is there any way to save model/mapping views once you click a model to update it?

I’m not sure how to explain this, so I recorded a video because it has been driving me insane when trying to update things on the admin side. https://app.screencastify.com/v3/watch/0qpY5Mz8sGuNfbLfvo9G I’m trying to update our mapping aliases so they stop mapping assets to models that I turned off last week, but the default view is stuck to 20, and it does NOT save where you were after you click something to edit it. The same thing happens in Models/Model categories. Is there a way to make it stop doing that? I wanted to update all the asset pictures but that page does the same thing, once I get past the first 20, I have to click the next page or open it to 200 again. Even if I go to page 2 of the Models list, it throws me back to page 1 after updating one. Help.

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