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Question

We've been getting the "Please set your password recovery questions" on login. We use SSO!

  • August 13, 2026
  • 3 replies
  • 17 views
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We use SSO to our authentication server to login to our IIQ service, yet we are getting the “Please set your password recovery questions” banner at every login.

Although it is easy just to X out of the banner, it is annoying and unnecessary to see this message every time we login.

How can it be disabled for organizations which use SSO?

3 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • August 13, 2026

​@Derek I Smith Thank you for submitting your question to our community! 😄  Can you provide a screenshot of this banner? 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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  • Derek I Smith
  • Author
  • Observer
  • August 13, 2026

Sorry.

I got tired of seeing it, so I went in and entered two recovery question/answers and it no longer pops up.

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • August 13, 2026

​@Derek I Smith That’s okay. It looks like you have the Password Assistant App. Because this app assists with resetting your password (with your SSO), each user will need to add their recover questions. This is a standard prompt with the App since you have the self reset option. Here is the KB Guide with additional information of this app: 

  

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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