I’m trying to build out an automation where if someone submits an Event Ticket they will select an On/Off button (e.g. Tech Support Required?) that when activated will make a Text box appear to give more details. Hopefully then I’ll be able to have a rule trigger on Approval that will create a ticket for tech (In Ticketing that inserts this into the description). Failing that if it can be made visible ANYWHERE in the Tech ticket. Last ditch would be for the users to include the support required in the main description then have that be in the created Tech Ticket. Has anyone built out something similar to this?
Question
have a custom field only Appear based on the logic of another field (Specifically Events Module)
+18
At this time, nested custom fields is an enhancement request. You are welcome to add your feedback here:
As for the tech ticket, you can created a subticket based on that custom field, however having that additional drop down with more details would not be mapped to that new ticket. Here is one example of how that can be created.
When doing this for events, you will need to add the “change product” action to move the ticket to the IT ticketing side. Please let me know if you need additional information. I added 2 threads here that might also be helpful for you!
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