Skip to main content
Question

User Can't Sign Into Community

  • October 5, 2026
  • 1 reply
  • 16 views

I have a District Admin user that is getting an error when trying to sign into the Community even though the email address they are entering is the only one on their incidentIQ account. We authenticate with Google. I am able to get in on THIS admin account (the one I am posting this question from) so I don’t think it is a system setting or issue. 

Just not sure how to get someone from iiQ to look into this for me. 

Suggestions? 

1 reply

Kathryn Carter
Forum|alt.badge.img+18
  • Community Manager
  • October 5, 2026

​@LWeb 4108177 lakelandk12 Good Morning! 

Is your user signing in through their iiQ account from their iiQ platform on the support bot?