Our organizations user support assigns tickets to technicians by division. My division has changed; how do I unassign tickets currently assigned to me?
Solved
How to unassign tickets
+1Best answer by JDhanjal_iiQ
Hi
I hope you’re doing great! To unassign tickets assigned to you, you can navigate to Tickets > Open Tickets and click on the “Assigned to me” tab. Select the tickets you want to unassign by clicking on the check-box on the left-hand side. Then, click on “Assign” bulk action and select the “Unassign” option. I’ll share a few screenshots for your reference.
I hope this helps! If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
+13
+6Hi
I hope you’re doing great! To unassign tickets assigned to you, you can navigate to Tickets > Open Tickets and click on the “Assigned to me” tab. Select the tickets you want to unassign by clicking on the check-box on the left-hand side. Then, click on “Assign” bulk action and select the “Unassign” option. I’ll share a few screenshots for your reference.
I hope this helps! If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
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