Is there a way to see if someone else is viewing a ticket the same time I am?
It would be great if I could tell if someone else is in a ticket, so I can move on to another or collaborate.
Is there a way to tell?
Solved
Is there a way to see if someone else is viewing a ticket the same time I am?
Best answer by Layla Stone
I want to update this thread about our new Ticket Presence feature! Ticket Presence shows who else is currently in the same ticket as you and whether they're viewing, editing, or idle. You can also see this right from the ticket grid, so you can easily spot tickets a colleague is already looking at and move on to the next one.
+18This is currently an enhancement request that you can follow here:
+6
I want to update this thread about our new Ticket Presence feature! Ticket Presence shows who else is currently in the same ticket as you and whether they're viewing, editing, or idle. You can also see this right from the ticket grid, so you can easily spot tickets a colleague is already looking at and move on to the next one.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
