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Preventative Maintenance


Regular upkeep for high value assets is critical to making sure everything is running smoothly and preventing costly failures. Check out this video to learn how to create ticket templates, schedule recurring maintenance tasks, and ensure that teams are notified about necessary upkeep to keep operations running smoothly.





Fee Tracker


Managing fees and fines in an educational setting can be a complex task, but iiQ's Fee Tracker can simplify the process. In this video, Justin will show you how to use this tool to issue a fee or fine straight from a help ticket and also generate and send invoices to parents at the same time.





Mobile


With iiQ Mobile, technicians in the field can access work tickets, find where an asset is located in asset maps, and look up an asset's history from their phone or tablet, without lugging around a laptop. Check out how it works in this video.





Parts


Learn how to effectively track and manage your inventory, ensuring your maintenance team has the right parts when they need them, ultimately saving you time and money.





Service Level Agreements


Learn how to set up SLAs to help keep technicians on track and help managers gauge how effectively the team is working.





Enhanced Approval Workflows


Simplify your team’s approval process and skip the hassle of tracking down approvers!

With this premium app, approval requests are automatically routed to the correct people, saving you time and effort.





Notifications


Learn how to fine tune notifications to allow you to choose which notification you would like to receive through web and mobile or through email alerts.





Surveys


Did you know you can use Incident IQ to distribute surveys? It’s a great way to collect opinions on team performance, user satisfaction and other feedback. Here, Justin will show you how to create a new survey.





Quick Tickets


Quick Tickets reduce the number of clicks it takes for a user to submit a ticket without sacrificing any of the data that support teams need. Justin explains how to easily set this up.


Dashboard


Did you know that you can customize your Incident IQ dashboard?

Change up the components that you see front and center so that the information that's most important to you is right at your fingertips.





Forms Manager


Ditch the paper and centralize the creation, distribution, collection, and organization of district forms with Forms Manager. Justin takes you through how to set this up so you can easily reduce clutter with this premium app.

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316