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Above is the biggest hurdle in a new process in my location. As it stands now, our process is: Start Ticket > Confirm Issue > Send to -Hardware Vendor- > Run a shortcut made for our team for proper routing. This is an issue due to there being upwards of 10-15+ of these type of tickets coming in bulk.

Our hardware vendor uses Autotask and the “Send to” button creates a ticket for them to work. For the most part I’ve finagled it to where that “Send to” button is the only hurdle I have in making the process quick and easy. I am hoping to receive some guidance on figuring this issue out to make mine and by extension my team’s job easier.

Hello,

At this time, there is no way to automate the “Send To” part of this process. There is currently an Idea Exchange open for this same request. Feel free to upvote this idea!.

 

 

Thanks,

Dani Donaldson

Hello,

At this time, there is no way to automate the “Send To” part of this process. There is currently an Idea Exchange open for this same request. Feel free to upvote this idea!.

 

 

Thanks,

Dani Donaldson

Thank you very much for the information. I hope the idea will get passed through as it would exponentionally make our jobs easier.

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