I like the functionality of a Quick Ticket and would like to employ for students to use to request a new ID card. Our thinking is we’d have a kiosk type station where students could login at the IT Helpdesk. The problem I have is what I am looking for sits somewhere in between a Quick Ticket and a Ticket Template. I like the ticket template because it has pre-filled the explanation section. But with a Ticket template it’s not as straight forward (more clicks) to create the ticket. Using a Quick Ticket, it’s right on their dashboard but the explanation block is blank unlike the ticket template. The block can be left empty to create a ticket I just worry about confusion. Is there any way to bridge the gap between ticket templates and Quick tickets?
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Hello! If you wanted to go the route of the quick ticket, you could add custom fields to the quick ticket and make them required fields. You can also add descriptions to the custom fields to explain what you are asking. To access custom fields go to Admin > Custom Fields
You have lots of options! Let me know if you have more questions.
Thanks,
Dani Donaldson
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