Does iiQ have the ability to parse the body of an email to automatically change the requester based on a name found in the message text?
I seem to recall some time ago someone found a way of achieving this, i can’t remember whether it was natively, though some automation or something else. Thank you
Best answer by Melissa_iiQ
Good Morning
The only issue I am seeing is this would be a lot of work as you would have to set a rule for every requestor and I am not sure how that is possible.
Are you referring to emails submitted specifically from email to ticket? and are these parents submitting if so?
Thank you!
+13Good Morning
The only issue I am seeing is this would be a lot of work as you would have to set a rule for every requestor and I am not sure how that is possible.
Are you referring to emails submitted specifically from email to ticket? and are these parents submitting if so?
Thank you!
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