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Question

Announcement Workflow

  • September 10, 2025
  • 3 replies
  • 66 views

Need guidance to structure a communication workflow for managing active incidents in IIQ using the Announcement App, ticketing, and tiered user alerts

 

 

3 replies

KellenH_iiQ
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  • Employee
  • September 11, 2025

Thank you for submitting your question to our community! :smile:
I am trying to understand your exact desired workflow here. As of now, we are unable to close tickets based on an announcement app update. Could you explain a little more about what you are looking for in this workflow?


Kathryn Carter
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  • Community Manager
  • September 30, 2025

@CWilliams28 Just wanted to follow up on this thread here! 


Kathryn Carter
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  • Community Manager
  • October 15, 2025

@CWilliams28 Following up one more time 😄