Need guidance to structure a communication workflow for managing active incidents in IIQ using the Announcement App, ticketing, and tiered user alerts.

Need guidance to structure a communication workflow for managing active incidents in IIQ using the Announcement App, ticketing, and tiered user alerts.
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I am trying to understand your exact desired workflow here. As of now, we are unable to close tickets based on an announcement app update. Could you explain a little more about what you are looking for in this workflow?
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