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Sort iiQ Knowledge Based Articles not alphabetically

  • Sep 17, 2025 5:09 PM UTC
  • 1 reply
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Is there a way to sort iiQ Knowledge Based Articles within categories/subcategories by non-alphabetical means?

 

Like could we assign a priority to an article based on number of tickets received and bump that article to the top of the list within a category?

Best answer by AHolley_iiQ

Good Afternoon ​@JBrill 4437b9f wcpsmd! 

 

Thank you for reaching out. At the moment, the default alphabetical sort order of KB articles cannot be adjusted. However, you might be able to apply prefixes to the article names to force the sort sequence.

 

1) Article #1

2) Article #2

3) Article #3

 

Thanks!

 

Best,

Ashley

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1 reply

AHolley_iiQ
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  • AHolley_iiQ
  • Employee
  • Answer
  • Sep 17, 2025 5:15 PM UTC

Good Afternoon ​@JBrill 4437b9f wcpsmd! 

 

Thank you for reaching out. At the moment, the default alphabetical sort order of KB articles cannot be adjusted. However, you might be able to apply prefixes to the article names to force the sort sequence.

 

1) Article #1

2) Article #2

3) Article #3

 

Thanks!

 

Best,

Ashley

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