Would be beneficial to our customer service building to see tickets that have been resolved by an agent and then reopened/escalated by the requestor afterwards. Would like to include tickets that have been marked resolved, then reopened, and then resolved again as well (in other words not just currently reopened tickets but past ones).
Is there a way to go about this?
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You can use previous status = resolved and status = in progress to find them. Additionally, you can add a date range if you are just looking at a specific date or add an agent to filter down by the agent working it.
I hope this helps
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