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Custom asset labels

  • August 11, 2025
  • 4 replies
  • 173 views
K
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Good afternoon Team,

 

Question.  Has anyone else experience their custom asset labels not working this morning?  I tried printing some labels out, and I notice our whole label was different.  There is also a message under admin, site options stating that “Your district has a custom asset label created by Incident IQ. If you would like to use the asset label designer, please contact customer support to reset your custom template.”  I opened a ticket about this issue (6600) and the ticket has been claimed but I haven’t heard anything back yet since 11am EST.  

 

 

Best answer by TJamison_iiQ

Hi KCortez 85384e0 udsd,

 

Good morning! This issue has been resolved for your district and a support person will be contacting you shortly to confirm. Thank you for your patience while we worked to resolve this issue. Have a great day and happy printing 🙂!

4 replies

T
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  • TJamison_iiQ
  • Employee
  • August 11, 2025

Hi KCortez 85384e0 udsd,

 

Thank you for reaching out to Community. We are investigating this issue and will update you as soon as possible. I apologize for the inconvenience you are experiencing, and I am aware of your support ticket and the agent sent an update a little bit ago. We will reach back out to you as soon as we have any further updates. Thank you again for reaching out.

    T
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    • TJamison_iiQ
    • Employee
    • Answer
    • August 13, 2025

    Hi KCortez 85384e0 udsd,

     

    Good morning! This issue has been resolved for your district and a support person will be contacting you shortly to confirm. Thank you for your patience while we worked to resolve this issue. Have a great day and happy printing 🙂!

      J
      Forum|alt.badge.img

      Good morning,

      Does anyone know if it is possible to add custom values for the four lines on an asset label or can you only select from the available options in the drop down lists? Please forgive me if this has already been answered as I am new to the IIQ community.

      Hope everyone has a blessed day.

      A
      Participant
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      • akorkishko
      • Participant
      • February 9, 2026

      Good morning,

      Does anyone know if it is possible to add custom values for the four lines on an asset label or can you only select from the available options in the drop down lists? Please forgive me if this has already been answered as I am new to the IIQ community.

      Hope everyone has a blessed day.

      I am not sure if I understood your question, we were able to add Custom Text to different lines, also you can pick Custom Fields from the list as well, if you have a custom field mapped through different applications (for us Google SSO and SCCP). We were able to select those Custom Fields and use them on the asset labels.

       

       

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