I believe you could use a Round Robin assignment rule in conjunction with Techs marking themselves out of office in IIQ when not taking new tickets.

However, what’s you plan for tickets created after 6PM?

Thanks for the reply! I looked into that and unfortunately it’s more of a time of day rule I’m looking to set up rather than full day thing. We have one tech covering a building from 7am-1pm and then another tech covering from 1pm-6pm. I was hoping to set up some kind of automation to assign to Agent A from 7am-1pm and the Agent B from 1pm-6pm. 

After 6pm would then go to Agent A in this case. I think as of now round robin will be my best bet. Thanks again for the input!

@abennett, cool idea, but don’t think it’s currently possible. You may want to post the suggestion in the Idea Exchange.

@abennett Thank you for submitting your question! Currently our platform does not support times specifically with assigning agents. I would suggest heading to our Idea Exchange to submit this idea: https://community.incidentiq.com/ideas

@davecarty Thank you for providing insight to our community member. You are truly showing the spirit of our community by sharing your knowledge on our platform!