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I’m working on setting up an automated email notification that triggers when a student’s status is changed to “No Access” while they still have an asset checked out. The goal is to notify the site associated with the student and include the asset tag of the checked-out item in the email.I’ve configured a “User Updated” rule to handle this scenario. The rule executes as expected; however, the email content only returns the literal variable name {{Asset.AssetTag}} instead of the actual asset tag assigned to the student.Could you please advise if there’s a way to retrieve and include the asset currently assigned to the student in the email body? Specifically, I’m looking for a method to dynamically populate the asset tag in the notification.
Does anyone have a payload to unassign an asset from a user, along with setting the verification date? I’m able to pull information from the API for a device but am having trouble updating fields on said asset.
Is there a way to import a CSV of asset ID’s that we want to print labels for? The labels are great, but the process is very manual when we have hundreds of new assets that need replacement barcode/ID labels. Part of our verification involves scanning into a spreadsheet that we use to move the devices to the appropriate location for the school year. Also trying to figure out where it is pulling the “Location with Room” data from as there doesn’t seem to be anywhere that I can find that data matched within the Rooms under the “Places” tab.
Has anyone implemented Okta for SSO? We are struggling with configuration since we cannot access login logs.
I’m hoping someone from iiQ chimes in to discuss this.The way iiQ is presenting this piece of Chromebook data is completely inaccurate. The “Last Login Data” is being extracted from the “Active Time Ranges” field in the API response. Here is Google’s documentation showing the schema:https://developers.google.com/workspace/admin/directory/v1/guides/manage-chrome-devices I have been using this endpoint for years prior to us being in iiQ and it has always been misleading, so even our homegrown reporting solutions for Chromebooks that I’ve built in the past, I’ve always included a disclaimer about “Recent User” vs “Most Recent Activity” not necessarily being linked together.The activity listed there does NOT require login and is NOT tied to the most recent user of the device. “Activity” can be recorded in the Google Admin Console (And in the API response) even when a Chromebook is disabled, it just needs to be powered on and connected to the internet in order to check back in with the GAC.
I have a teacher whose location keeps changing. I have even locked the location and it will go back to the “wrong” location but have the option as locked now. It will not allow me to lock her location. Additionally, her assets are also doing the same thing.
I’m reaching out regarding an automation rule we’ve set up in our IIQ instance that sends a notification to users when a device is assigned to them. The rule works as expected when we manually assign a device within IIQ, but it does not trigger when an integration (like Mosyle MDM) updates the asset owner.We’d like to know: • Is there a way to ensure that asset ownership changes made via integrations trigger automation rules? • If not, is there a recommended workaround that would allow us to notify users when a device is assigned through external systems?We’re trying to maintain consistency and ensure that users are notified regardless of how the assignment happens.Thanks in advance for your support, we really appreciate any guidance you can offer!
We’re seeing issues when onboarding new hires. They can click the link provided in the email and start their paperwork, but if they get closed out of the system and try and get back in they see:We were able to get things working by using having the end user use incognito or clear their “cookies and other site data”.Then they were able to get all the way to the verification code page and they’d get an email. It just started happening this week. We’re in the middle of onboarding a lot of new staff so we’re trying to sort it out. We did create a helpdesk ticket, but wanted to see if anyone else had this issue.
Anyone run into this authentication error when trying to set up PowerSchool?Sorry, we could not authenticate the provided PowerSchool Consumer Key or Consumer Secret. I am doing a copy/paste of the OAuth Credentials directly from the Data Provider Configuration in PowerSchool.The access level for v1 APIs is Read Access.What am I missing?
Is there a way to check out devices that are already assigned to a student? For example we can't unassign a device when we check them in because our mdm reassigns them overnight and we don't want to turn that off.
I have created a custom field for department and I originally made it as a text field. After thinking about it I thought that the select option will be better to keep consistency. However, I do not see a way to edit this parameter.
If I manually change a user’s information, how can I stop the integration from automatically pulling the information during the sync?
We are in the infancy stage of setting up Incident IQ tickets. I have some conditions set up, however I would like to add new conditions. Every time I attempt to add a new condition it links it to an already existing condition. I would like to create specific conditions for specific issues…
After uploading a PDF to IIQ the option to preview the document no longer works. The option to preview is still there as shown below but I was just told in ticket 32961, preview functionality is not currently supported. This was a feature I used on a daily basis. Why was the functionality removed?
Can I rollback or undo a Google sync? My devices mapped to a default location, removing them from their assigned room. It seems like me or someone in our team turned on location mapping without realizing exactly what it did.
Hello and welcome to the Incident IQ Community! 🥳 🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space for you to share a little more about yourself, your interests, and all the cool iiQ-related things you are up to! Some questions you could answer to get started are below, but please feel free to add anything you’d like to your introduction: What is your name? 👋 What is your job title and where is your district located? 💻 How long have you been using Incident IQ? ⏰ What is 1 way Incident IQ has benefitted your job and workflow? 👍 Anything you’d like the community to know about you? 😊 What are you looking for from this community? 🔎 We look forward to meeting and learning more about you.
Did the labels get updated? Label options are no longer showing up under Site Options. They have also increased the size of the bar code and the asset# has shrunk even more. It is barely readable now. Is there anyway to fix this? We can barely read the asset tag#.
Hello, Our Chromebook are assigned to a room and linked to a cart that is assigned to teacher. They can see the linked devices on their dashboard under My Assets, but it says they do not have permission to favorite the assets. Is there a rule/ permission that I do have turned on?Thanks,
Is it possible to change the Annotated (custom) user field, location and notes to write back to Google, so that any devices in our system match the information we have in Google Admin Console?We want to edit these fields, but on the IIQ side. We have already created a Notes section, so we can change that when we edit an asset, but currently we cannot edit the Location or user in this section.
Anyone else experiencing issues when trying to pull up different ticket views? It doesn’t matter which view I select, it can’t load any of the items, it just spins. I’m only seeing this issue when I try to pull up different ticket view. Asset and User Explorer are working as expected. I can even pull up the Open Tickets view, but none of my customized views will load.
Hi everyone. New to the community, been using IIQ for a little over a year now and loving it until now. My customer success manager asked me to submit my question here to get y’alls opinion so here we go.We’ve run into a hitch though with our SIS integration. We just upgraded from Skyward SMS 2.0 to Skyward Qmlativ. Skyward is requiring vendors to be a partner which IIQ does not seem to want to be a part of so they’re not an official integration partner to use the API. However, we have the ability to send CSV’s using the OneRoster reports. I followed this guide here:Installing OneRoster CSV SIS Integration | CommunityI got everything setup until it said it needed all the reports in a ZIP file? That seems counter-intuitive and of course Skyward Qmlativ doesn’t have the ability to send reports together in a zip file. So now I’m thinking I have to export to some local SFTP site, create a script to zip these files nightly, then send it out to IIQ? That seems like a lot of work that also op
We have a rule set up that when a ticket status is changed to “Re-Image Request” it triggers a subticket to be created. I have made a district-wide shortcut that changes the ticket status to “re-image request.” Whenever the shortcut is applied, the status is changing, but the subticket is not being created.If I do not run the shortcut and just simply click on the ticket status and change it to “Re-image Request,” the rule triggers properly, and the subticket is created.Does anyone have any ideas why the rule is not being triggered when the status is changed via shortcut?
It is typical for our media center staff and office staff to hand out spare devices when a student breaks their device, or needs to borrow a spare for the day. It would be an amazing addition if these support staff members were able to issue a spare device themselves, rather than needing an Agent to issue the spare afterwards.I would like to see the “Issue Spare” button available in the ticket submission window - perhaps as custom field option which could be added to a ticket based on issue type, or other conditions.
Is there a way to prevent anyone outside of a team from resolving tickets assigned to that team?For example we have a set up for agents to submit a subticket assigned to the “Reimage Team” when they need to reimage a device but we do not want the agent to have access to closing out the subticket unless they are in the “Reimage Team.” Is this possible?
IIQ community I need your help!!!I created a summer audit so I can verify the classroom devices at my school. Things like projectors, monitors, etcThis is the schedule I created. I want to know the best setting for the Assets at Risk timeframe given that I want to do the audit once every year. I want the verified devices to stay in the verified state so I can make sure I get all of them. My first setting had it at 3 weeks and devices I know I verified were now showing as pending. Just need to know what the best setting for At risk should be. Thank you in advance
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