I was creating a prompt in incident IQ to where if someone emails a specific email address it'll create a ticket based on what's in the subject/body of the email says when I type in the value %wifi% and then send an email to that address the ticket is created with no issues, but when I use the value
%(network|wifi|internet)% and send a email with all other rules being the same the ticket isnt being created. Using the value tester it says all expressions are passed successfully as long as I include any of the words network, wifi, or internet. Am I structuring the values wrong?
Solved
Email to ticket expressions
Best answer by Kathryn Carter
If the above value is not working you may need to add each word individually as OR statements.
Instead of using a combined expression like %(network|wifi|internet)%, you would set up your email rules like this:
-
Condition 1: Subject/Body contains
%network% -
OR Condition 2: Subject/Body contains
%wifi% -
OR Condition 3: Subject/Body contains
%internet%
+18
If the above value is not working you may need to add each word individually as OR statements.
Instead of using a combined expression like %(network|wifi|internet)%, you would set up your email rules like this:
-
Condition 1: Subject/Body contains
%network% -
OR Condition 2: Subject/Body contains
%wifi% -
OR Condition 3: Subject/Body contains
%internet%
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