I was creating a prompt in incident IQ to where if someone emails a specific email address it'll create a ticket based on what's in the subject/body of the email says when I type in the value %wifi% and then send an email to that address the ticket is created with no issues, but when I use the value
%(network|wifi|internet)% and send a email with all other rules being the same the ticket isnt being created. Using the value tester it says all expressions are passed successfully as long as I include any of the words network, wifi, or internet. Am I structuring the values wrong?
Question
Email to ticket expressions
+18
If the above value is not working you may need to add each word individually as OR statements.
Instead of using a combined expression like %(network|wifi|internet)%, you would set up your email rules like this:
-
Condition 1: Subject/Body contains
%network% -
OR Condition 2: Subject/Body contains
%wifi% -
OR Condition 3: Subject/Body contains
%internet%
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