@Daniel P 

Ill update your title 

You are correct, that the only way to see the support tickets submitted to iiQ support team is through “view my support tickets.” 

The previous view you created is no longer supported to see those types of tickets. This change was made to help our support team on the backend and to keep all the iiQ support tickets in one location. Where they were not mixed in amongst all their other submitted tickets. 

Hi Hanna,

Is there any way I can, at the very least: 

1. arrange by “Submitted on” and “Last Update”?
2. add a “Issue Description” column?
3. permanently hide Resolved tickets?

This is my view now, completely taken over by useless resolved tickets. I have to navigate to page 5 to find the one open ticket I have. Arranging by status doesn’t work, I always get resolved tickets on top no matter what.  “Issue Description” was absolutely crucial for me when I needed to refer to an old ticket, the “Ticket” column is just too generic to find anything. This feels a total downgrade from what I had before.

@Daniel P At this time, you do not have the capabilities of custom views with the update. 

If you would like this capability, please direct this to Idea Exchange: https://community.incidentiq.com/ideas

Hi Hannah, 

I will submit an idea. The frustrating part is,  we already had all these features! They were just arbitrarily taken away, now we have to wait months to maybe get them back. Sorry for the rant, i’m just frustrated. Thanks for your help.

I guess this explains why you can’t search for IIQ support tickets by number either?

And was this change published in an announcement or emailed?  If so, I missed it somehow.  I double checked my profile settings and all email is enabled.

@Carina Burns Randolph This was announced in our Whats New Enhancements: 

Here is an FAQ if you have additional questions:

@Daniel P Keep ranting. I absolutely relate with where you are coming from. I had multiple views that worked so much better than the new solution. Sometimes I feel like such a complainer, but sometimes IIQ breaks more than it fixes with some updates. It’s important to share the impacts of such things in the community and with your CSM.

You are correct @bbeaudette! Continue to provide that feedback here and to your CSM so our Product team can continue to see the impact.