We have users that are assigned to multiple locations, as well as some of our agents manage two different locations. Is there a way to assign users/agents to multiple locations?
Page 1 / 1
Hi
We are in the same boat and have an increasing number of users who move across multiple locations. It would great to prompt these users which location they are reporting from for each ticket. We can add as a field to our tickets, but that impacts rules and defeats the purpose of users locations.
Having read this I am thinking I will need to make groups for each location since agents can be in multiple groups.
You could also make Teams from this too! Love seeing you are thinking about using groups!
Here is the Teams guide if you are wanting to read further!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
