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When I check an asset in on the app, I can mark it as damaged and a ticket is generated. I do not see a way of doing that on the web interface. Am I just missing it? I’d rather not have to use a phone to check in damaged devices.

@ANapoliello 9973cc1 roxbury Thank you for submitting your question. I was on the basic Check in page. You can click “New Ticket” and it will create a ticket for that device. I hope this helps 😄

 

Thanks, I’m trying to avoid having to manually put a ticket in. On the mobile app, I scan it, select “Check in, damaged,” then select the issue. The device is then checked in and a ticket is automatically created. 

 

^Check-in screen 1^


 
^Check-in ​​​screen 2^

@ANapoliello 9973cc1 roxbury 

When you hit the “New Ticket” button, it will prompt you to the “issue category”, which is the same step in the process that you are doing on the app. You will be going through the same process, just on the web. 😄 I hope this helps! 

Thanks, but that still makes me walk through all of the steps of creating a ticket. When I check in on the app, I do not create a ticket. I just click “Check in-damaged” and a ticket is automatically created and submitted.

@ANapoliello 9973cc1 roxbury 

I was testing this out today. When using the mobile app, the second step is to select the issue category and issue, after selecting “check in damaged.” This does create a ticket for that device. 

 

These are the same step when checking in a device in a browser. You select “New ticket” and then take you to the issue category and issue steps. The only difference is the last step, which takes you to the ticket details, where you have additional information to enter. 

 

 

Is there a way we could add a way to generate a label for damaged devices upon check in? 

@JPisani 803812b lcalions 

What kind of label are you wanting to print? Something that shows the asset is damaged, like a custom label?

 

There is not a way to automatically generate a label. This would be a great idea in idea exchange: 

https://community.incidentiq.com/topic/new?type=idea

@ANapoliello 9973cc1 roxbury

I was testing this out today. When using the mobile app, the second step is to select the issue category and issue, after selecting “check in damaged.” This does create a ticket for that device. 

These are the same step when checking in a device in a browser. You select “New ticket” and then take you to the issue category and issue steps. The only difference is the last step, which takes you to the ticket details, where you have additional information to enter. 

 

I second this. I am a fan of using the app to check in a device as damaged but would like this functionality on the web to save time when checking in damaged laptops.

@calexander 

Totally understand wanting to make the web version quick and simple like the iiQ App. 

 

I would suggest adding this to our idea exchange 😁

https://community.incidentiq.com/topic/new?type=idea

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