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Idea Exchange

Your input is very valuable to us, and that’s why we want you to share your ideas for improving the Incident IQ Platform through the community. Idea Exchange is the best place for you to share your ideas and discuss them with other community members and Incident IQ staff. We review all ideas internally to see if there is a demand or to further investigate them. We will also engage with everyone about their ideas to understand your use cases and needs, to help us decide whether we have the bandwidth to implement an idea.

The more votes your idea gets, the more likely it is to be implemented! Not only is it important to collect votes for your own ideas, but also to vote for ideas from other users that you would like to see implemented, ensuring the best ideas emerge.

 

Before you submit an idea

Search (please)

We hope you check to see if someone has already submitted an idea similar to yours. 🙂 We sometimes see duplicates within Ideation - so it’s better to spend your time searching and up-voting an existing idea, instead of taking the time to write out an idea that already exists. :)

 

Describe your idea with as much detail as possible

A screenshot is worth a million words(that’s the saying, right? 😉). The richer your description, the more likely we and others will immediately understand your idea (increasing the chance that someone will vote for it).

 

One idea at a time

Please do not submit multiple ideas in one topic. It becomes messy and nobody knows which feature people actually want to be implemented. Submitting ideas is free, so don't hold back from submitting multiple ideas in separate posts.

 

What is the process we use to evaluate ideas?

When you submit a new idea, it will have the New status. Our team will look at your idea, and possibly ask you some more questions to make sure we understand the idea. After the first review, we will change the status of the idea to reflect our plans. Did the status of your idea recently change? Learn more about our Ideation Statuses below!

 

  • New - This idea is newly created and will be reviewed shortly.
  • Open - This idea has been confirmed to not be a duplicate of an existing idea and is now open for discussion and voting.
  • Under Review - This idea is currently being reviewed by our Product Team to be possibly built in the future.
  • Candidate - This idea has been reviewed and is a candidate to possibly be built in the future.
  • Committed -This idea has been firmly committed and planned for a future release. Keep an eye on it!
  • In Development - This idea is actively being developed by our team.
  • Completed (Live)- This idea has been implemented and is available for use.
  • Duplicate - This idea is a duplicate of an existing idea and will be merged to the original idea.
  • Not in Vision -The product team has reviewed the idea and determined the idea is not currently in vision for delivery.
  • Needs Information- The product team is requesting additional information before determining if the idea is a possible feature candidate.
  • Already Exists - This idea already exists in production.

The ability to go back to a page and continue working as if you never left. 

 

@TNemeckay, that’s a great idea! Would you mind adding it as a new idea? That way you can collect upvotes, comments, and possibly added to the development roadmap! https://community.incidentiq.com/topic/new

When you exchange an asset, you enter a reason for the exchange; is that reason associated with the asset?  If so, where is it recorded?  I cannot find it when I edit the asset.  I’ve been using Notes to record the exchange reason but it makes sense to me that it would be saved with the asset when the exchange reason is entered.  Thanks!

@JWiernusz 6932715 npenn It should be showing on the ticket. What are you currently seeing? 

Yes, I see it on the ticket.  I was looking for it on the asset details.   I thought perhaps the reason for the exchange might be recorded somewhere else in the details - doesn’t seem that it is.   I will continue to use the Notes field.  Thanks.

@JWiernusz 6932715 npenn No problem, happy to help! 

Where is the list of all of the ideas and the current status?

@jo.cpa You are able to filter the different ideas on the idea exchange home page. You can filter by status or by product: 

 

Why are there some Ideas that have only been suggested a month ago with 5 or 10 votes that are already In Development… while others that have been Open for 2+ years with 100 votes?

Also, where do you track and list bug fixes?

@jo.cpa 

In our Product Updates, we provide a detailed section highlighting the bugs that have been resolved. I understand that it can be frustrating to see a less popular idea make it into production before others. Our Product Team consistently monitors the Idea Exchange. When assessing potential enhancements, the team takes into account multiple factors including the current code being worked on by the engineering team, the time and effort needed for each enhancement, and other relevant considerations. Thank you for being part the iiQ Community and providing all your feedback. 
 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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