@vyvalice Hi Vivia!! Welcome to the iiQ Community! We are so happy you are here and looking forward to you sharing your valuable insights from you as well 

Hello! My name is David Natalie, and I work at the Pennsylvania School for the Deaf. We’ve been around for over 200 years in the Philadelphia area offering education to Deaf and Hard of Hearing students throughout Eastern PA. We are currently in onboarding for IIQ, and it’s already showing so much promise to streamline many processes we have.

@DNatalie 730c952 pasd Welcome  to our community! We are so glad to hear you are already experiencing the benefits of iiQ. I can't wait to see what else you learn! 

Good morning from northern Vermont!!

My name is Dan and our district is just getting started with IIQ - squeezing our onboard into 4 weeks (its ok, we have a wizard..)

Technology Coordinator for a small-ish sized elementary school.

IIQ has already been good from my view - having the inventory and helpdesk as one system is going to help.  Better use of past info / actual use of past tickets - seems like the way to go.

No questions yet - just my intro :)

That’s Bodie in the profile pic, he’s way too smart.

Be well!

@DSilver 1402551 lnsd Hi Dan (& Bodie), and welcome to the iiQ Community! Glad you had a successful onboarding and experience so far! Vermont is the only state up that way I have not had a chance to visit yet (we are Atlanta-based). Do you have a favorite mountain up there to climb? The White Mountains are beautiful! 

Hi there!  I’m Ben Sellers and I am an Applications Analyst at Lexington County School District One in sunny South Carolina.  We just implemented IIQ this school year and are impressed with its’ many features.  One question we have is how to provide best “self-service” to users prior to submitting tickets so they perform their own troubleshooting or be sure they are selecting the correct model\issue...would be curious to hear from others!  Thanks for having me here!

Ben

@JSellers 90bcd3 lexington1 Hi Ben! Welcome to the iiQ Community! Here is a thread to check out about adding those custom fields to the tickets: 

Howdy! My name is Myles. I work at Forney Independent School District in Texas as an IT Support Coordinator. I have been using iiQ for all of 3.5 months since starting in this role over the summer. Incident IQ has benefited so far by making the process of importing assets in bulk very efficient. 

This is my first job in Education, although I’ve been in the operations & service management world of IT for the past 10 years. I’m looking forward to geeking out over iiQ product releases and learning new ways of using iiQ from others.

@MHobdy 4205000 forneyisd Howdy Myles! Welcome to the iiQ community and the education world! We are so happy you are here. 

Hello.

My name is Jason, and I am the Technology Director for Ithaca Public Schools in Michigan. We switched to IIQ two years ago to improve workflow, and manage Disitrct assests and inventory.

@jostrander ithacaschools.net Welcome to the community! How has the last 2 years gone? What is your favorite workflow or feature you utilize with iiQ? 

Hi, I’m Rashaun Smith, a new Customer Success Manager at Incident IQ, and I’m excited to work with, learn from, and help everyone. 

@RSmith_iiQ Welcome to the team Rashaun! We are so excited to be working with you. 

Hi all! My name is Patrick, Customer Success Manager, and I’m excited to join the Incident IQ team. I’m born and raised in Kansas with HR/Tech onboarding experience at USD 230. 

​@PDonahue 487b700 hq Hi there Patrick! Welcome to community! We are so glad you are here and looking forward to you working with us! 

Hello Everyone! My name is Robert Seward and I just joined the Incident IQ Team this week as a Customer Success Manager. I am based in IL near Chicago and have worked with IIQ previously when I was the IT Help Desk Manager at CUSD 300. 

​@RSeward_iiQ Welcome to the team and our Community! Looking forward to seeing your knowledge throughout Community. 

Hello Everyone! My name is Dani and I just joined the iiQ team as a Sr. Customer Success Manager. I look forward to diving deeper into iiQ and and all that it can do for K-12. I was previously an IT Support Manager at Atlanta Public Schools. 

​@DDonaldson_iiQ We are so excited to have you on our team. Welcome to Community!!

​@MBachman 6801dca basd Welcome to the iiQ Community! There are so many tips and tricks articles! Head to the Discussions, Tips & Tricks articles for iiQ Team articles and customer-written articles as well! Check them out here: https://community.incidentiq.com/discussions-tips-and-tricks-70

Hi everyone! My name is Jay Masanotti and I am a new Customer Success Manager at Incident IQ after 15 years of classroom teaching in North Carolina and New York City. I’m really excited to be a part of Community to gather information and best practices from seasoned users of iiQ. I’m always looking for new ways to grow and new information to better inform my own experience with iiQ and to further empower our amazing iiQ customers!

​@JMasanotti_iiQ Welcome to the team! So excited you are with us! 

Hi IIQ Community,

I just realized that after nearly a year, I never formally introduced myself. My name is Scott Vanassche, and I am a Senior Customer Success Manager at IIQ. I predominantly work with districts on the West Coast. I am originally from the Pacific Northwest and moved to Atlanta nearly three years ago. I am excited to continue working with all of you and hopefully meet some of you in person at a Lunch & Learn!

: Hi! My name is Robert, or Bobby, Rigo.
:  I was previous a Geek Squad Consultation Agent and Geek Squad Advanced Repair Agent for the last 8 years. As of late October, I am an IT Clerk for Sage Oak Charter Schools spanning across several counties here in Southern California.
: My job with Sage Oak is the first time I’ve been exposed to Incident IQ so I’m going on almost 2 months now.
: With Incident IQ being my “third” application I’ve ever used for ticketing, it’s been very helpful keeping communication with clients (or in this case, faculty and staff members).
: It’s not really relevant to anything, but I am a musician! It’s what I’ve gone to school for, and what I’d like to continue pursuing academically. It’s a big hobby and passion of mine. I also like keeping up technology in computers, gaming, and music equipment.
: I’m looking to work with all of you! I’m here both to learn more about Incident IQ: how to do certain tasks within the program as questions come up - and maybe play a role in making Incident IQ better for all users: suggesting answers, ideas, etc.