New to the community? Introduce Yourself

Hello!  I’m Chris and I am the Tech Services Help Desk for the Austin, Minnesota Public School District.  I am very happy with how IIQ has helped improve our asset and inventory control.

​@MChristian 45075b1 austinmn Hi Chris; welcome to the iiQ community! 😄 So glad you are here!!! 

Hi everyone! I'm Melinda Holman, the District Library Director for Pulaski County Special School District in Little Rock, Arkansas. We're new to Incident IQ and excited to dive in! Our district of 12,500 students is 1:1, and until now, we've been using separate systems for Chromebook inventory, circulation, and help desk ticketing. We're really looking forward to having everything streamlined in one platform. I'm grateful to be part of this community and look forward to asking questions, sharing ideas, and learning how others are using Incident IQ to support their districts!

Welcome ​@MHolman 95387dd pcssd!

Excited to collaborate with you in our community! 😁

Hello, All !  My name is André Ezell and I’m an IT Specialist for the Capitol Region Education Council in Hartford, CT.  I’m part of a team of about 25 and one of our biggest responsibilities is keeping things running at the various magnet schools that are under our care.  A year ago we first found IIQ while searching for a better inventory tool and started using only that component.  Our positive impressions have continued and we are now looking to get into the other components/services of IIQ like the ticket workflows.  I’m one of several helping to manage the system and I expect my history in ticket system building to be helpful to our process.  I’m so glad to have found out about this IIQ Community as I’m sure that will make things easier to learn.

​@AEzell 743c595 crec Hi there! So glad you will be masters of multiple modules in iiQ and Community is a spot to help you with that! So excited to see your district grow with us! 😄

Hi,

I’m Pat Venerable. I earned my iiQ Agent Certification a week or so ago. I’m over the moon happy.

​@PVenerable 36399b9 pausd Congrats on your certification & welcome to the community! You will love it here. 😄

This community has helped so much already and I’m excited to get more involved as it goes on!

I love hearing that! Thanks for joining us ​@PLaVigne 88757cd acsd1 and seeing you more in our Community. 😄

Hi, 

I’m Patrick Tighe, I’m a Customer Success Manager with Incident IQ! I’m excited to serve our customer base and I look forward to collaborating & learning from the great resources in this community. I’m excited to learn about product best practices from all of the knowledgeable folks in this space. 

Outside of the office- I enjoy going to concerts, cheering on my Auburn Tigers, and trying out new restaurants in Atlanta.

Another iiQ Patrick?! Incredible! Glad you’re here!! Welcome ​@PTighe_iiQ 😄🎉 

Hi all! 

I’m Nicole Riley, a Customer Success Associate with Incident IQ! I’m excited to be a part of this team and serve our customers. I’m excited to learn about product and best practices from this space. In my free time, I enjoy watching sports, going to concerts, and traveling. Looking forward to learning and being a part of this community! 🙂

Welcome to the team ​@NRiley_iiQ So glad to have you!! 😄

Hello! Katie Murphy here! I’m a new CSM on Nikole’s team. I’ve been working in EdTech for about 10 years now in many customer-facing roles, and I’m excited to learn from all of you.

On the personal side, I’m a beekeeper, modern dancer, and lover of baking. 

Can’t wait to dig in and get started!

Hi there!

I’m Chris, a CSM on Justin’s team at Incident IQ. Prior to joining up as a CSM I worked on the development team here for 4.5 years as a quality engineer. I love our product, our mission statement, and how it helps all of our users transform their districts and ultimately helps our nation’s students.

I’m always outside since I’m lucky enough to live in beautiful Colorado. I’m super into skiing, watching hockey, ice skating, hiking, camping, and riding bikes with my family.

I am very excited to finally be on the customer-facing side of things and work with everyone using our products! 😊

Welcome ​@KMurphy_iiQ so glad to have you join our team! Sounds like when we need some honey, we are calling you! 🐝

Welcome back ​@CWalsh_iiQ glad to see you on this side & I know your engineering background will be a huge help! 😄

Hello! 

My name is Jen Christianson and I’m a new CSM on Nikole’s team. Prior to joining Incident IQ I worked in at a Healthcare software company in many different roles, including Support and CSM. I’m very excited to jump into the Education world. 

I live in the beautiful Finger Lakes region of New York, and when I’m not working, can normally be found at a Hockey rink, watching my son play. 

I look forward to learning from you all. 

• Jen Christianson

Welcome ​@JChristianson_iiQ Glad to have you on board! 😄

Hello. I am Jonathan Barton, and I have been a Technology Specialist for the Decatur County School System in Bainbridge Georgia for just over 23 years. We have been using IIQ for 2 to 3 years now to keep track of our inventory and assets. I am a little embarrassed to admit I never knew about this IIQ community thread until today. We have not transitioned our teachers and staff to using it for help tickets just yet, but that is something we are looking at doing very soon. The techs use IIQ to submit tickets for broken Chromebooks, and it works very efficiently especially with all of the Chromebook damage I deal with due to being the tech for the middle school. I am sure any technician at a middle school understands my pain. One of the things I have been working on is integrating the ticket system for our Chromebook insurance company, InstaProtek, into IIQ so we can submit tickets right from the same platform instead of having to access a separate ticket portal. We are very close to making this a reality. I am very excited to see the new AI ticketing assistant in action soon. 

Hey everyone! 👋

My name is Steve Herron, and I’m a Technology Support Coordinator with Fulton County Schools in the Atlanta, GA area. I manage the school‑based Technology Specialists supporting the north part of the district, helping make sure our schools have what they need to support teaching, learning, and daily operations. 💻

Fulton County Schools is one of the larger school districts in the state of Georgia, supporting 100,000+ students and staff and managing 200,000+ devices of all types. We just started using Incident IQ this school year after having it demoed to us several times over the years, and it’s been exciting to finally take that step. 🚀

We’re using Incident IQ for both Technology Support ticketing and asset management, and it’s been great having support requests, inventory, and device visibility all in one place. We’re really excited about the potential of the platform to help us support a district of our size more effectively. ✅

Outside of work, I enjoy camping and whitewater kayaking, which are great ways for me to unplug and recharge. 🏕️

I’m looking forward to being part of this community to learn how other districts—especially large ones—are using Incident IQ, share ideas, and pick up best practices around technology support and asset management. 🤝

Thanks for the warm welcome—excited to connect with everyone! 🎉

Welcome ​@JBarton 8909b83 dcboe ​@SHerron 383e3d0 fultonschools 

It's so awesome to see two districts from the same state in our community! We're thrilled to have you here and can't wait to work together. Feel free to ask any questions or share any fun tips and tricks you've discovered with the Incident IQ platform. Let’s make this experience exciting!