Hello! My name is Reesa Azar, and I am one of the Community Managers at Incident IQ. I am excited to communicate and collaborate with everyone in the community platform! I am looking forward to meeting the community members and learning about how everyone utilizes Incident IQ in their own school district.

On a personal note, I enjoy spending time with family and friends, and traveling with my husband and daughter!

I am excited to meet you all within community!

Hello iiQ Community!

My name is Deborah Creekmore and I am a Community Manager at Incident IQ. I am excited to hear about the unique ways your districts utilize the Incident IQ platform for transforming your workflows and overall getting to know everyone more!

Outside of work, I enjoy traveling to new places and have a goal to finally develop a green thumb this spring/summer 🌻

Excited to meet you all soon and grow our community!

Hello!

I’m Jessica and I am one of the Community Managers here at Incident IQ. First of all, welcome  I look forward to getting to know you and learning from you! There is so much that can be customized within the iiQ products that I am astonished at the workflows and configurations that I see from each of the districts. I am quite literally learning something new everyday.

When I am not hanging out in the Community, you can usually find me outside with my little human and dogs, Lt. Dan and Maya. 

I can’t wait to work with all of you and see how creative you can be!

Hi everyone! 

My name is Hannah Bailey and I am the Director of Customer Engagement here at Incident IQ. I have been part of the iiQ team since 2020. I'm looking forward meeting you all and really excited to be part of this community.You will see me throughout the community handling any questions you ask or jumping in on discussions you have started. I look forward to brainstorming with you and learning how you have configured iiQ for your districts workflows and needs. A little bit about me - I love being outdoors, watching movies and spending time with my family. I love all dogs,  especially my corgi, Finn.

I'm excited to get started on growing our Community with you and helping you use iiQ to its full potential!
 

Hello! My name is Tim Maki, CETL and I am the Chief Information and Technology Officer for Thomas Jefferson Classical Academy in western NC.  I have been using iiQ since the spring of 2020 and greatly value it as a tool to provide the best customer service we can for our employees and students.  Though we are a small department of two iiQ helps us keep track of the issues we are working on and at the same time ensure efficient priortization and communication with our users.  We just purchased the facilities module and I look forward to helping our maintenance, grounds, and custodial departments organize their work.  I am hoping to learn from and share with all of the members of this community how to make best use of the tools iiQ provides us.

Welcome, @timmaki_cetl! Thank you so much for being part of the community team! We are so excited to collaborate with you and talk about how you are using Incident IQ in your district!

Hello, my name is Kristy Hovers and I am the Director of Technology for Cartersville City Schools in Cartersville, GA. We started using iiQ in February of 2020 and it was a lifesaver during our shut down for COVID. We were looking for a two way communication ticketing system. We are a small department of 5 that services around 6,000 users and 15,000 pieces of equipment. iiQ has given us the ability to be more organized and streamline our service. Our district just purchased the facilities module and this has made submitting tickets so much easier for our teachers and staff. I am looking for ideas and ways to integrate with current systems to make this process even more seamless for our users. I also hope to get students on board submitting tickets.

Hi @khovers, and welcome! Thank you so much for being part of the community team! We are so excited to collaborate with you and communicate on the great ways you are utilizing Incident IQ in your district!

My name is Andre Thumma and I am the Database Administrator for Cumberland Valley School District located in south central Pennsylvania.

Our district is currently in it’s first year of using Incident IQ.  The rules engine have been very beneficial so far, and I hope that some of the feature requests that are in get completed to continue to improve our use and workflow.

Welcome to the iiQ Community, @ajthumma! We are excited to get to know you better and hear more about your first year of using Incident IQ 

Hello, My name is Jarred Seitzinger and I am a Jr. Systems Administrator for Crown Point Community School Corporation. We are a few years into using IIQ and it has been a huge improvement for us over what we had previously. Being able to use the API along with PowerShell has been a boon for our automation.

Good morning,

My name is Shane Belcher and I am a network administrator for Southeastern Cooperative Educational Programs based out of Norfolk, VA.  We have been an Incident customer since summer of 2021 and are using it for our inventory/helpdesk system and are in the process of implementing it for our HR onboarding as well.  It has been a great help for communication within our helpdesk system as well as visibility into our inventory situation for tech users as well as administrators. 

Thank you for providing us with this community, I look forward to interacting with you all. 

Hello, I’m Scott Estep and I am the Application/Database Administrator at the Chambersburg Area School District in Chambersburg, Pennsylvania.  We have been using IIQ ticketing and asset management since 2018.  We currently sync IIQ with SCCM, Jamf, Google, On-Site AD and recently our SIS - Sapphire K-12. We have 9,500 students, 1,000 staff, 2,300 Apple devices, 12,000 Chromebooks, and 5,000 PCs across 21 buildings.

Thank you for creating the community.

Hello, 

I am I.T. Director of Empowerment Academy Charter School. 

We are glad to be here!

Let’s get this thing going shall we?!

Welcome to the iiQ Community, @jseitzinger! I’m so glad to hear that it has helped streamline your automation. I look forward to hearing how you have built it out.

And welcome to @Belcher.shane! Being in your first year of using iiQ, I hope you gain a lot from the other community members and can build out your modules even further!

@TropicalPriest let’s do this! Love the enthusiasm 

Hi everyone!

My name is Travis Collins and I’m the CEO at Incident IQ. I am really excited to see Incident IQ Community launch today. Our entire org is proud of what our Community Team has done to create this awesome platform for learning, discussion, interaction and sharing. One of the most positive elements that I find consistently present in K-12 districts and schools throughout the U.S. is the willingness to share best practices and to help colleagues in other districts near and far.  Hopefully, this Community space will provide an opportunity for more great “district to district” communication and sharing to ultimately benefit the classroom experience in your schools.

We have learned so much from the dynamic and innovative iiQ Community of users and that’s why we wanted to invest in this platform and our dedicated Community team (thank you @Hannah Bailey , @Deborah Creekmore , @Reesa Azar and @Jessica Adkins ) so that we can listen better, learn more, and help our awesome customer community use iiQ to support teaching and learning more effectively and efficiently than ever.

Please know we are all here to help you succeed with iiQ - we care about your mission and we want to be your very best partner. Please let us know at anytime what else we can do to help.

Hello, I’m Alley Hood, System Administrator from Mid-Del Public Schools!  We are about to complete our first full year with IIQ Ticketing and Asset Management.  I’m looking forward to meeting all of you!  

Hello All,

My name is Randy Moore, Sr. I have 25+ years of experience from sales to IT management working for some of the largest School districts threw out California. I have been using IQ for about 2 years now and find it to be a very well rounded system with an easy to use interface that makes the work flow seamless. I would like to see intergration with SCCM and Lan Sweeper maybe in the future. This would be a huge plus. Thanks for the great product that our staff Depends on every day.

Thanks Again

Respectfully

-Randy

@sestep we are so excited to see you in iiQ community! It sounds like your school district uses many of the iiQ resources! It will be great for you to share on community how you are making the most of Incident IQ with your robust number of staff, students, and devices in your district. We are looking forward to hearing more and sharing with other districts in community!

Hello,

My name is Torrey Jackson. I am the Student Device Support Specialist for the Maynard Jackson cluster of the Atlanta Public Schools in Atlanta, GA, where my team operates under the umbrella of the PIT Crew (Performance & Innovative Training). We have been using IIQ since February/March of 2021. I find IIQ to be a very straightforward and effective asset management system and I’m joining this community because I’m always looking for new methods to achieve best practice results.

Thank you,

Torrey Jackson

SDSS/PIT Crew 

Hello, my name is Amanda Short, I am the Campus Technology Support/ Help Desk Supervisor for Lubbock Independent School District in Lubbock, Texas.  We started using iiQ Ticketing and Asset Management March 2021.   iiQ has played a major role in our success with the districts 1:1 program and helping streamline Help Desk tickets to be more efficient.  Thank you for this product and I look forward to learning more.  

Hi @Alley! So happy to hear you are completing your first year using iiQ and we look forward to more years to come. Now you will be able to talk to more people within community about how you can continue to use iiQ! Welcome!

Also, welcome @techguy1623! With your IT management experience, you will bring so much to the table in community and your great workflows in Incident IQ. Looking forward to more!

Hi, my name is Macnoel Alvarez and I am the Technology Coordinator for Griffin Technology Academies a charter management organization serving student 6-12th grade in Vallejo, CA across 2 middle schools and 2 high schools. We have been using Incident IQ for almost a year now.

Hi! I’m Ryan Pepper and I’m a Network Support Technician for Harlem School District in Illinois. We switched to IIQ years ago over our homegrown solution and it has greatly improved our workflow and management of inventory. Happy to be here!