Hello Incident IQ Community!
We’re thrilled to announce the launch of our brand-new Enhanced Approval Workflow (EAW) Learning Path in the Incident IQ Academy! These courses are designed to provide you with everything you need to know about configuring and managing approval workflows within your district’s iiQ system using the EAW app. Whether you're new to EAW or looking to refine your existing processes, this learning path will help you streamline approvals, increase transparency, and ensure district policies are consistently followed.
What You’ll Learn:
Get a foundational understanding of how EAW automates and simplifies the approval process. Learn the difference between the Send for Approval, Send for Approval to Team and Require Approval workflows, and how to configure them for your district’s needs. Discover key considerations before setting up an approval workflow, including rule triggers, approvers, ticket statuses, and workflow outcomes.
Understand Single vs. Multi-Level Approvals
Approval workflows in Incident IQ can be configured in different ways based on your district’s needs. Here’s a breakdown of the two main types of approvals that are covered and the common scenarios that are explored throughout the courses.
Single Approval Workflows
Single approval workflows involve one approver responsible for reviewing and approving or denying a request. These are ideal for straightforward approval processes that don’t require multiple levels of authorization.
- Scenarios Discussed:
- Student Application Requests: Ensures software applications requested for student use align with curriculum standards.
- New Equipment Requests: Routes technology equipment requests to a designated team for approval before fulfillment.
Multi-Level Approval Workflows
Multi-level approval workflows require sequential approvals from multiple stakeholders before a request is fulfilled.
- Scenarios Discussed:
- Special Education Device Requests: Requires approval from both the Special Education Department Head and the Instructional Technology Coordinator to ensure the request aligns with student needs and available resources.
- New Key Requests: Involves both a School Principal and a Maintenance Coordinator to verify eligibility and confirm key inventory before issuing a new key.
Why Take This Learning Path?
✅ Automate Approvals – Reduce manual intervention with rule-based approval workflows.
✅ Customize Workflows – Tailor the process to fit your district’s needs with single or multi-step approvals.
✅ Increase Transparency – Gain full visibility into approval decisions and request statuses.
✅ Improve Efficiency – Ensure timely approvals by allowing individuals or teams to process requests seamlessly.
Earn Your EAW Specialist Badge! 🎉
Upon completing the learning path and passing the quiz, you’ll receive the EAW Specialist badge—an official recognition of your expertise in Enhanced Approval Workflows! Showcase your achievement and demonstrate your ability to configure and manage approval workflows like a pro.
This learning path includes step-by-step documentation and videos, making it easy to follow along and implement EAW in your district. Ready to get started? Head over to the Incident IQ Academy now and enroll in the Enhanced Approval Workflows (EAW)! 🚀
