Incident IQ’s survey feature can be very impactful and can be used to gain more insight into your team’s performance.
We love seeing districts using surveys to gather feedback. Some of the most frequent questions that we see are:
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Did the technician clearly understand the issue you were experiencing?
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Was your technician knowledgeable about the problem?
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Did your technician resolve your issue completely?
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Did you feel that our team answered your request or inquiry promptly?
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Did you find our staff helpful and courteous?
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How can we make your experience even better?
With questions like the above, you can more easily train your staff and tweak your program to meet the district’s needs.
Does your district use the iiQ survey feature? What kind of feedback are you gathering?
