Hello iiQ Community!
We’re excited to share that our Advanced Ticketing App course is now live in iiQ Academy—and it’s all about giving you deeper control and flexibility through Subtickets, Subtasks, and Subtask Groups.
Whether you’re managing complex projects or team-based workflows, this course is designed to help you break down tickets into structured, trackable components that make collaboration easier and more efficient.
Here’s what you’ll learn:
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Subtickets: Managing Complex Workflows
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What subtickets are and how they help you divide and conquer large or multi-department requests
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How to create and configure subtickets based on ticket types, request categories, and trigger conditions
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Best practices for tracking and reporting on subtickets
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Real-world scenarios like deploying new devices or handling district-wide issues across multiple schools
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Subtasks: Keeping Things on Track
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How to build step-by-step task lists directly within a ticket
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Assigning responsibilities to specific agents or roles
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Controlling task dependencies, due dates, and visibility
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Tips on using subtasks for procedural tickets, such as onboarding or equipment setup
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Subtask Groups: Template-Based Task Management
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Creating reusable subtask groups for repeatable processes
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Applying subtask groups automatically using triggers and request types
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Organizing tasks in logical sequences for better accountability and consistency
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Real use cases: device recovery, staff onboarding, asset collection, and more
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Get Started Today!
Log in to iiQ Academy to start the Advanced Ticketing App course and dive into the world of subtickets, subtasks, and subtask groups.
