Hello Incident IQ Community!
We’re excited to announce not just one, but two brand-new courses now available in the Incident IQ Academy! 🎉
Quick Tickets Course
Admins & Agents: Configuring and Distributing Quick Tickets
Requestors: Quick Tickets
In this course, you’ll learn everything from setting up personal and shared Quick Ticket templates to managing them across your district. Whether you're a teacher aiming to simplify repetitive requests or an admin streamlining ticket submissions for staff, the course has it covered. Plus, there's a new interactive demo that allows you to practice submitting a Quick Ticket in a hands-on, risk-free Incident IQ environment.
What You’ll Learn:
- How Quick Tickets reduce clicks and improve ticket consistency.
- Setting up and managing Personal and Shared Quick Tickets.
- Mastering bulk actions and dashboard visibility for Quick Tickets.
Due Dates & Work Calendar Course
In this course, you’ll dive into the essential tools to enhance your ticket management and workload organization. Learn how to configure Due Dates & Reminders—either manually or automatically—to ensure no ticket goes unnoticed. You’ll also master the Work Calendar to efficiently view, prioritize, and manage all your tasks.
What You’ll Learn:
- Configuring Due Dates & Reminders.
- Using the Work Calendar for task management, including drag-and-drop scheduling and custom views.
- Saving time with printable PDFs and offline reference options.
These courses are packed with practical tips, real-world use cases, and step-by-step instructions to enrich your Incident IQ experience. Jump into the Incident IQ Academy today and start mastering these new features to simplify your workflow!
Happy learning!
Click here to visit the iiQ Academy and get started!
